Alternative to
6 Alternatives to Tidio in 2026
Site owners usually leave Tidio over its two-meter pricing, thin disclosure on AI training, or a need for deeper bot logic. Crisp, Chatbase and Botpress are common landing spots, depending on whether you want a simpler workspace price, a content-trained agent or a developer-grade builder.
Why people look for an alternative to Tidio
Two meters to budget
Tidio sells billable conversations (100 on Starter, from 250 on Growth) and Lyro AI conversations separately. Lyro starts as a $32.50 per month add-on, and Lyro limits for Growth are not stated on its pricing page, so a forecast needs a quote or trial.
AI data terms are not spelled out
Tidio's privacy policy says data is mainly processed in the EEA with some transfers to the United States. Its only stated training limit concerns Google Workspace APIs, and it says nothing either way about training on chat data.
Serious features sit at $300 and above
OpenAPI, departments, multiproject and custom branding begin on Plus at $300 per month plus usage. SSO, compliance features and a guaranteed Lyro resolution rate sit on Premium, which has no published price.
The best Tidio alternatives
- 1
Crisp
Crisp prices by workspace, not by conversation: Mini is $45 with 4 seats, Essentials $95 with 10 seats. Its privacy policy says it never trains its AI model with customer data and names Amsterdam for core infrastructure, though it does not confirm that every sub-processor stays in the EU.
Switch if you want seats bundled into one workspace price and a written promise that customer data does not train its AI.
- 2
Chatbase
Chatbase trains an agent on your files and web pages. Hobby is $32 a month yearly with 700 message credits, but no API access, and its pages say connected data is not used for model training and list SOC 2 Type II.
Switch if you Switch if your main goal is an answer bot grounded in your own help content, not a live chat inbox with a bot attached.
- 3
Botpress
Botpress is a builder first. Plus is $150 per month billed annually for 250 conversations and unlimited AI agents, and Team is $750 for 1,500. Its privacy policy says conversation data is not used for model training. The pages we opened did not state a headquarters country.
Switch if you need custom logic, tool calls and developer control, and a conversation-based bill rather than seats.
- 4
Landbot
Landbot builds web and WhatsApp lead-capture bots without code. Starter is 32 euros per month annually with 500 chats and 100 AI chats, overage prices are published, and WhatsApp on your own number adds 100 euros a month.
Switch if you Switch if marketing wants conversational lead forms and WhatsApp flows more than a support inbox, and prefers published overage rates.
- 5
Intercom
Intercom, whose AI agent is called Fin, bills $29 per seat monthly or $19 on annual billing for the Essential helpdesk seat, plus $0.99 per resolved outcome. Its security page lists SOC 2 Type II and ISO 27001 and ISO 42001.
Switch if you Switch if outcome-based AI billing and certifications on file matter, and your team is large enough that seat prices are a minor cost.
- 6
Freshchat
Freshchat's free plan covers up to 10 agents on web and mobile chat, and Growth is $19 per agent per month annually. Its Freddy AI Agent includes 500 sessions, then $49 per 100. It is made by the same company as Freshdesk.
Switch if you already run Freshdesk or Freshsales and want chat and an AI agent from the same vendor.
Before you switch away from Tidio
Start with usage, not price. Note your monthly billable conversations and how many Lyro AI conversations you use, since the new tool will meter something different (seats, workspace tier, credits or outcomes). Export chat transcripts and customer contact records, and copy your FAQ and flows, because Tidio's 40+ flow templates will not move across. If you run the Shopify order tools inside the Tidio inbox, check that the replacement offers them. Tidio's paid trials last 7 days and fall back to Free automatically, so run the candidate on a real traffic week before cancelling.
The full ranking of this category is in Best Chatbot Software in 2026.
Frequently asked questions
Is Tidio's free plan enough to compare against alternatives?
Tidio's Free plan lists 50 billable conversations, 50 one-off Lyro AI conversations for the whole life of the account, 100 flows visitors and 10 seats. The Lyro allowance does not renew, so a bot test uses it up quickly. Crisp's Free plan has 2 seats and no AI credits.
Does Tidio use my chat data to train AI?
The privacy policy we opened does not say. It states that Google Workspace APIs are not used to train generalized models and is silent on chat content. That is a gap in disclosure, not a denial or an admission, so ask Tidio directly. Crisp and Botpress both state in their policies that they do not train on customer data.
Which Tidio alternative is best for an online store?
Gorgias, which this chatbot ranking also lists, connects to Shopify, WooCommerce, BigCommerce, Magento and PrestaShop and prices by ticket volume. Tidio's own Shopify inbox tools let you edit, cancel or refund orders, so check any replacement for similar order actions before moving.
Can I move my Tidio flows to another chatbot tool?
Not directly. No published export format for Tidio flows was found on the pages we opened, so plan to rebuild them. Landbot and Botpress have full visual or logic builders, and Chatbase skips flows by training on your content. Keep your FAQ text and canned responses, since those carry over by copy and paste.