Category
AI WhatsApp business platforms: what they are and who makes them
shared inbox platforms with ai agents, ecommerce-first whatsapp tools, developer apis and connection layers, enterprise omnichannel suites: Respond.io, Superchat, Wati through Callbell.
Types of AI WhatsApp business platforms
Shared inbox platforms with AI agents
Respond.io, Superchat, Wati, Trengo and SleekFlow give a team one inbox for WhatsApp and other channels, then add AI agents, routing and broadcasts. Pricing is usually a monthly plan with a limit on users, contacts or AI credits, and Meta fees are billed apart.
Ecommerce-first WhatsApp tools
Zoko and Interakt aim at online stores that need order updates, abandoned cart reminders, catalogs and payments in chat. Their AI agents are add-ons priced per resolution or per month, and the most useful flows assume a store platform behind them.
Developer APIs and connection layers
Twilio, Bird and 360dialog sell access to the WhatsApp Business API with little interface. You write the flow, the inbox and the AI hand-off, or bring your own agent. Billing follows messages or numbers, which suits engineering teams and agencies more than support managers.
Enterprise omnichannel suites
Infobip puts WhatsApp inside a wider platform with SMS, RCS, voice and AI agents. Entry prices are rarely posted, minimum commitments are common, and the buyer is usually a company running many channels and several countries from one vendor contract and one account manager.
Facts at a glance
| Tool | Publisher | Based in | Access |
|---|---|---|---|
| Respond.io | Rocketbots Limited (respond.io) | Malaysia | Trial + API |
| Superchat | SuperX GmbH | Germany | Free tier + API |
| Wati | Clare.AI Limited | Hong Kong | Trial + API |
| Trengo | Trengo B.V. | Netherlands | Paid + API |
| SleekFlow | Sleekflow Technologies Limited | Hong Kong | Trial + API |
| Zoko | Bourbon Science Inc. | United States | Trial + API |
| Interakt | Jio Haptik Technologies Limited | India | Trial + API |
| Infobip | Infobip | Croatia | Trial + API |
| Twilio | Twilio Inc. | United States | Trial + API |
| 360dialog | 360dialog GmbH | Germany | Paid + API |
| Bird | Bird (Bird B.V. and Bird.com Inc.) | Netherlands | Trial + API |
| Callbell | Callbell S.A.S. | France | Trial + API |
