Head-to-head
Botpress vs Voiceflow: which one in 2026?
Botpress is an AI agent platform from Botpress Inc. with published self-serve prices, and Voiceflow is an agent builder for voice and chat from Voiceflow, Inc. that publishes none. Botpress starts at $0 with conversation limits; Voiceflow sells through a trial for agencies and a request-pricing path for businesses.
Verdict
Botpress is the easier one to evaluate: its prices, limits and training statement are on the page, so a small team can start at $0 and see where conversation caps bite. Voiceflow offers more for voice, agencies and release management, but no price is published, so a budget comparison has to wait for a quote. Details are as of November 2026.
Botpress and Voiceflow side by side
| Botpress | Voiceflow | |
|---|---|---|
| Price entry | $150 per month, billed annually | Quoted |
| Published pricing | Free at $0, Plus at $150 per month and Team at $750 per month, both billed annually; Enterprise and Managed are quoted. | No price is published for any tier. Agencies pay by usage with no amounts shown, and businesses use Request pricing or Book a demo. |
| Getting started | A permanent Free plan with 100 conversations per month, 3 seats and 3 AI agents, with no top-ups or overages. | A free trial on the agencies track with no credit card; the business tier mentions no free plan or trial. |
| Usage metering | Conversations per month (250 on Plus, 1,500 on Team) plus AI usage credit of $25 or $150; packs of 100 conversations cost $65 or $50. | Usage-based billing with optional auto top-ups for agencies; the business tier states no seat or credit limits on the pricing page. |
| Channels | Webchat, WhatsApp, Slack and Viber are the channels named on the site, and a voice channel is listed only under Enterprise. | Web chat, voice through phone numbers, SMS and API deployment are listed, along with handoff to a human agent. |
| Team and agency use | Teams and role-based access arrive on Team, which also adds routing, team analytics and unlimited seats and agents. | Agencies get multi-client workspaces, white-labeling and client handoff; SSO, five workspace roles and project-level permissions are listed. |
| Testing and release | Botpress Desk offers a helpdesk with analytics; agents can hand off to humans with full context. | Environments, traffic splits, versioning and change review, plus evaluations, simulations, transcripts, agent logs and call recordings. |
| Certifications | Its site states SOC 2 and GDPR compliance with a KPMG penetration test; the policy cites EU-U.S. Data Privacy Framework participation. | Its product page names SOC 2 Type II, ISO 27001, GDPR and HIPAA; the privacy policy itself names no certification. |
| Training and hosting | The policy says conversation data is not used for model training. Storage is in the United States or a location the customer chooses. | The policy does not say whether customer data trains AI models. It says the company is based in Canada, with no hosting region named. |
Where each one wins
Botpress wins on
- Published prices and a permanent Free plan let you test and budget before talking to sales.
- The privacy policy states that conversation data is not used for model training.
- Plus adds whitelabel webchat and unlimited AI agents at a stated $150 monthly price.
Voiceflow wins on
- Voice via phone numbers, SMS and call recordings are described as core, not an Enterprise extra.
- Environments, traffic splits and change review give a release process for agent changes.
- Agency workspaces with white-labeling and client handoff are a dedicated track.
Which to pick
Pick Botpress if
You want to see a price, start free, and have a clear policy answer on training before you build a text-based support agent.
Pick Voiceflow if
You build voice or multi-client agents, need formal release controls, and are fine asking for a quote rather than reading a price list.
Each tool in context: Botpress, Voiceflow, and the full Best Chatbot Software in 2026.
Frequently asked questions
How much does Voiceflow cost?
Voiceflow publishes no price on its pricing page as of November 2026. Agencies and partners pay by usage after a free trial, and businesses use a Request pricing or Book a demo path, so any number has to come from the vendor.
What happens when a Botpress Free plan runs out of conversations?
Free includes 100 conversations per month and the page says there are no top-ups or overages, so you must upgrade. Plus and Team sell packs of 100 conversations at $65 and $50, and unused pack conversations expire at month end.
Can Botpress or Voiceflow handle phone calls?
Voiceflow lists voice through phone numbers plus SMS, with call recordings available for testing. Botpress lists a voice channel only under Enterprise, while its other named channels are webchat, WhatsApp, Slack and Viber. Check call volume pricing with each vendor.
Where do Botpress and Voiceflow keep customer data?
Botpress says conversation data sits on servers in the United States or a location the customer picks, hosted on AWS with no region named. Voiceflow says it is based in Canada and may process data there and in other countries.