Tool profile
Alchemer: cost, fit and limits
Alchemer is a survey and feedback platform made by Alchemer LLC that builds surveys with logic, scripting and advanced analysis, collects responses across channels and connects to tools such as Salesforce, Slack and Snowflake, with AI analysis products named by the vendor.
What to know first
Alchemer prices per user: Collaborator at $55 per month, Professional at $165 and Full Access at $275, with yearly rates of $315, $1,075 and $1,895, plus a quote-only Platform plan. Annual response caps run from 75k to 125k. A 7-day trial with no credit card runs on Professional. EU surveys are stored in AWS Frankfurt. The vendor names AI analysis in Clarity and Iris.
Alchemer at a glance
| Maker | Alchemer LLC (copyright line on the homepage and privacy page; privacy page also says Alchemer, LLC.), United States |
|---|---|
| Free plan | Free trial only |
| Entry price | $55 per user per month |
| API access | No |
| Category | Best AI Survey Tools in 2026, rank 12 of 12 |
| Website | alchemer.com |
Who Alchemer is best for
Market researchers
Full Access adds advanced research question types, advanced statistical analysis tools and advanced reporting tools, which go beyond the logic and branching on the lower tiers.
Individual survey writers
Collaborator allows unlimited surveys and 75k annual responses at $55 per user per month or $315 per user per year, with email support.
Companies that route feedback into other systems
The Connect library lists 400+ pre-built integrations, and the integrations page names Salesforce, Slack, Microsoft Dynamics 365, Snowflake and Google Sheets.
Alchemer plans and pricing
| Plan | Price | What it includes |
|---|---|---|
| Collaborator | $55 per user per month; $315 per user per year | Unlimited surveys, 75k annual responses, email support, and a per-user price that is the lowest of the four plans listed. |
| Professional | $165 per user per month; $1,075 per user per year | Max 3 users, 100k annual responses, custom templates and branding, additional logic, scripting, publishing and analysis, email and phone support. |
| Full Access | $275 per user per month; $1,895 per user per year | Max 3 users, 125k annual responses, advanced research question types, advanced statistical analysis tools and advanced reporting tools. |
| Platform | Custom quote | Omnichannel feedback collection, integrations with existing systems, analysis of open text, a dedicated Customer Success Manager, SSO and permission-based controls, 24/7 expert support. |
Checked November 2026.
What Alchemer does
- Advanced research tools
- Full Access adds advanced research question types and statistical analysis tools. Professional adds scripting, additional logic, and custom templates and branding for longer research instruments.
- Alchemer Iris
- The vendor calls Alchemer Iris its AI-native platform for customer feedback and intelligence. The page lists it as a beta waitlist, so it is not a feature to plan around yet.
- AI analysis in Clarity and the Business Platform
- The vendor names AI-powered analysis in its Clarity product and AI-powered insights on the Business Platform, and the Platform plan lists analysis of open text.
- Connect integrations library
- Connect lists more than 400 pre-built integrations, including Salesforce, Microsoft Dynamics 365, Tableau, PowerBI, Snowflake and Airtable, for sending survey responses to other business systems.
- Omnichannel collection
- The Platform plan lists omnichannel feedback collection, SSO and permission-based controls, which suits an organization with many separate teams working on one shared account at once.
How Alchemer handles your data
Alchemer runs on AWS. EU surveys are stored in the AWS Frankfurt, Germany data center, customers select the region, and data is transferred to the United States from the EU, UK and Switzerland. The privacy page says data is kept as long as needed to provide services, that ceasing to pay archives the data, and that destruction can be requested, without specific periods. The security page shows badges for AICPA SOC 2 Type 2, ISO 27001, GDPR, HIPAA, CCPA and FERPA, without dates.
Where Alchemer falls short in practice
- Seat caps below Platform. Professional and Full Access allow at most 3 users each. A team larger than that needs a Platform business account, which has no published price.
- Response caps per account. The three paid plans include 75k, 100k and 125k annual responses. A panel-heavy or always-on survey program should check its yearly volume against those caps.
- Per-seat price rises fast. Moving from Collaborator to Full Access takes the monthly rate from $55 to $275 per user. The annual saving shown is 52 percent, 46 percent and 43 percent respectively.
- Short trial on one tier. The free trial lasts 7 days and runs on the Professional tier only, with no credit card needed. Collaborator and Full Access cannot be tried first, so a buyer must judge them from the plan lists.
Works with
Alternatives to Alchemer
Alchemer: common questions
How much does Alchemer cost?
As of November 2026, Collaborator is $55 per user per month or $315 per user per year, Professional is $165 or $1,075, and Full Access is $275 or $1,895. Platform is a custom quote. Prices are also listed in EUR, GBP, AUD and CAD.
Does Alchemer have a free trial?
Yes. A 7-day free trial with no credit card runs on the Professional plan. There is no free plan listed. Collaborator and Full Access are not offered as trials on the pages read, so test the survey logic you need on Professional.
Where does Alchemer store survey data for EU customers?
EU surveys are stored in the AWS Frankfurt, Germany data center, and customers select the region. The privacy page also says data is transferred to the United States from the EU, UK and Switzerland, so a data processing review should cover that transfer.
How many users can an Alchemer account have?
Professional and Full Access are capped at 3 users each. More than 3 users requires a Platform business account. Collaborator is priced per user, and the pages read do not state a seat cap for that plan. Annual response caps apply per account.
What is Alchemer Iris?
The vendor describes Alchemer Iris as the AI-native platform built for customer feedback and intelligence, and lists it as a beta waitlist. Separate AI-powered analysis is named in the Clarity product and on the Business Platform. Its availability was not verified beyond the waitlist listing.