Tool profile
Bugsnag: cost, fit and limits
Bugsnag is an application error and performance monitoring service made by SmartBear that captures crashes and errors from more than 50 platforms, groups them with diagnostics, and sends them to tools such as Slack, Jira and GitHub.
What to know first
Bugsnag has a Free plan at $0 a month, Select and Preferred tiers shown as 'starting at $0' with a monthly or yearly toggle, and a quote-only Enterprise plan. Event volume sets the tier, from 50k to 3M error events on Select. Retention runs 7 days on Free and 60 days on Select and Preferred. The vendor names an MCP server for AI fix suggestions in the IDE.
Bugsnag at a glance
| Maker | SmartBear Software Inc. (named as the copyright holder and in the privacy notice as SmartBear Software Inc., and/or its affiliates and subsidiaries), Not stated on the vendor pages |
|---|---|
| Free plan | Yes |
| Entry price | $0/month |
| API access | No |
| Category | Best AI Error Tracking Software in 2026, rank 10 of 10 |
| Website | bugsnag.com |
Who Bugsnag is best for
Small teams testing error monitoring
The Free plan costs $0 and includes 1 user, 7.5K error events, 1M spans, error and performance monitoring, and 30+ third-party integrations, enough to wire up one app.
Teams that triage by user impact
Preferred adds automatic error prioritization, stability benchmarks and advanced segmentation, so a team can rank errors by how they affect releases instead of by raw count.
Large organizations with deployment constraints
Enterprise lists on-premises or SaaS deployment, SSO user provisioning, a dedicated Customer Success Manager and sensitive data management, all by quote.
Bugsnag plans and pricing
| Plan | Price | What it includes |
|---|---|---|
| Free | $0/month | 1 user, error and performance monitoring, 50+ platforms, 30+ third-party integrations, 7.5K error events and 1M spans a month, 7 days retention. |
| Select | Starting at $0/month (monthly or yearly toggle; tier prices not shown) | Unlimited users, end-to-end diagnostics, basic notifications, 50k to 3M error events across 8 tiers, 60 days retention. |
| Preferred | Starting at $0/month (monthly or yearly toggle; tier prices not shown) | Automatic error prioritization, stability benchmarks, advanced segmentation, custom notifications, SAML single sign-on, System Metrics, 100k to 3M error events across 7 tiers, 60 days retention. |
| Enterprise | Contact Us | Automatic error assignment, premium support, a dedicated Customer Success Manager, automatic user provisioning via SSO, feature flags and experiments, on-premises or SaaS deployment, sensitive data management. |
Checked November 2026.
What Bugsnag does
- End-to-end diagnostics
- Select adds end-to-end diagnostics around each error, and error and performance monitoring itself covers more than 50 platforms starting on the Free plan at $0.
- Error prioritization
- Preferred adds automatic error prioritization and stability benchmarks. The pricing page describes the automation as rule-based, and it names no AI feature on that page.
- System Metrics
- Preferred includes System Metrics for CPU, memory and rendering, which puts resource data beside the error record rather than in a second monitoring tool for the team.
- Feature flags and experiments
- Enterprise lists feature flags and experiments next to automatic error assignment, so a team can tie a failing release to the flag that shipped it.
- SmartBear MCP server
- The homepage names the SmartBear MCP server, which brings error data into the IDE and gives AI-powered fix suggestions. Which plans include it is not stated on the pages read.
How Bugsnag handles your data
The security page says Bugsnag meets 'the industry's strictest certifications for security, privacy, and control' and shows logos for ISO-27001, PCI, SOC and CSA STAR without scope, dates or reports. Retention follows the plan: 7 days on Free, 60 days on Select and Preferred, custom on Enterprise. SmartBear's privacy notice names SmartBear Software Inc. and its affiliates. Whether customer data trains AI models and where data is hosted were not stated on the pages read, and the vendor's policy was not checked for either.
Where Bugsnag falls short in practice
- Free plan is a one-seat trial. Free allows 1 user and keeps data 7 days, so a team that wants to share an error board or review last week's crashes must move to a paid tier.
- Tier prices are not shown. Select and Preferred display 'starting at $0/month' with a monthly or yearly toggle. Yearly prices and per-tier prices are not on the page, so budgeting needs a quote or an account.
- Single sign-on and assignment sit higher. SAML single sign-on starts on Preferred, while automatic error assignment and user provisioning via SSO are Enterprise items. Teams that need those controls pay for the top two tiers.
Works with
Alternatives to Bugsnag
Bugsnag: common questions
Does Bugsnag have a free plan?
Yes. The Free plan is $0 a month and includes 1 user, 7.5K error events, 1M spans, 50+ platforms, 30+ third-party integrations and 7 days of retention. Select and Preferred are shown as 'starting at $0/month' without tier prices, as of November 2026.
How long does Bugsnag keep error data?
The pricing page lists 7 days on Free, 60 days on Select and Preferred, and custom retention on Enterprise. The security page does not state a retention period, so the plan table is the only source read for this. Enterprise retention is described only as custom.
Which Bugsnag plan includes SAML single sign-on?
Preferred lists SAML single sign-on. Enterprise adds automatic user provisioning via SSO, premium support and a dedicated Customer Success Manager. Select lists unlimited users and basic notifications but no SSO, as of November 2026. Enterprise is the tier that adds provisioning.
What AI features does Bugsnag offer?
The homepage names the SmartBear MCP server, which brings error data into the IDE with AI-powered fix suggestions. The pricing page names no AI feature and describes error prioritization and assignment as rule-based automation, not AI. Which plans include the MCP server is not stated.
Who owns Bugsnag?
The vendor pages name SmartBear Software Inc. as the copyright holder and in the privacy notice, which also refers to its affiliates and subsidiaries. The pages read do not state a headquarters country for Bugsnag or SmartBear. Enterprise offers on-premises or SaaS deployment.