Tool profile
Conex: cost, fit and limits
Conex is a French customs software company, Conex SAS, that offers tariff classification software, the ZEN collaborative customs platform and two named AI agents, ALBA for conversational classification and LEO for document processing, aimed at customs professionals.
What to know first
Conex presents AI as named agents with their own pages rather than as a general label. ALBA is a conversational agent for tariff classification, and LEO is an assistant that processes customs documents. Beside them sit the Tariff classification product and ZEN, a collaborative customs platform. The pages read are in French, show no prices, and do not state hosting or certification.
Conex at a glance
| Maker | Conex SAS, France |
|---|---|
| Free plan | No |
| Entry price | Quote only |
| API access | No |
| Category | Best AI Customs Software in 2026, rank 3 of 11 |
| Website | conex.net |
Who Conex is best for
French-speaking customs teams
Product pages, the legal notice and the privacy policy are all in French, which suits a team that wants documentation and support in that language.
Classification specialists
ALBA answers tariff questions in conversation, so a specialist can test how it reasons about hard goods and compare its suggestions with an existing decision log.
Teams buried in customs paperwork
LEO is described as an AI assistant for document processing in customs, which targets the reading and sorting step before any declaration is built.
Conex plans and pricing
| Plan | Price | What it includes |
|---|---|---|
| Tariff classification software | Not published on the pages read | The tariff classification product page. No amount or plan structure appears on the pages read. |
| ZEN collaborative customs platform | Not published on the pages read | A collaborative customs platform described on its product page, with no plan names, tiers or prices visible on the pages read for this review. |
| Customs AI agents | Not published on the pages read | ALBA, a conversational classification agent, and LEO, a document processing assistant, described on the AI agents pages. |
Checked November 2026.
What Conex does
- ALBA classification agent
- A conversational agent for tariff classification, described on a product news page. A user describes goods in plain language and works toward a code, which differs from browsing a tariff tree.
- LEO document assistant
- An AI assistant for customs document processing with its own page. Its purpose is to read the paperwork that precedes a declaration, which is where classification and filing teams lose hours.
- Integrated AI agents
- A dedicated page describes AI agents integrated into customs management, which suggests the agents sit inside Conex products and are not a separate service. The pages read do not list which tasks the agents perform unattended.
- Tariff classification product
- A standalone classification software product with its own page, so a team can look at tariff work without the collaborative platform or the agents. Its page lists no pricing or tiers.
- ZEN platform
- A collaborative customs platform, which points to shared work between a company and its customs partners rather than a single-user tool. The pages read do not describe its user roles or approval flow.
- Glossary resources
- Incoterms 2020 and a tariff glossary are published on the site, which can help junior staff and gives a first look at how Conex explains customs terms.
How Conex handles your data
The privacy policy, written in French with GDPR wording, says retention is determined by the duration of the contract and the preferences of the person concerned. The legal notice gives a registered office in Orchies, France, and the policy names the Douai trade register. The pages read do not state a hosting region, a security certification or any position on training AI agents with customer documents. Because LEO processes customs documents and ALBA receives product descriptions, ask for the processing agreement and a written statement on model training before testing with real data.
Where Conex falls short in practice
- French pages. The product, legal and privacy pages read are in French. A non-French team should confirm that the interface, the agents and support are available in English before a pilot.
- No stated certifications. No ISO certificate, hosting region or audit report appeared on the pages read, which means a supplier security review would begin from nothing at all.
- No pricing. None of the product pages show amounts, so cost comparison with other customs vendors depends entirely on a sales conversation and a written quote. Ask early about implementation fees.
Works with
Alternatives to Conex
Conex: common questions
What are ALBA and LEO at Conex?
ALBA is a conversational agent for tariff classification, and LEO is an AI assistant for customs document processing, both described on Conex product pages. They are the AI features the vendor names. Ask for a demonstration on your own goods and documents, since the pages read give no accuracy figures.
Does Conex publish prices?
No amounts appeared on the Tariff, ZEN or AI agent pages read for this ranking. Pricing structure and plan names were also not visible. A buyer should ask for a quote that separates the classification software, the ZEN platform and the AI agents, and ask whether the agents are included in the base product.
Where is Conex based?
The legal notice gives a registered office in Orchies, France, and the privacy policy refers to the Douai trade register. A news page also mentions development extending to Germany. The hosting region for customer data was not stated on the pages read, so ask the vendor where documents are stored.
Can I use Conex without speaking French?
The pages read for this review were French-language, and English availability was not checked. If your team does not read French, ask whether the product interface, ALBA and LEO answers, documentation and support are offered in English before you commit to a trial.
How does Conex handle my data?
The privacy policy uses GDPR wording and says retention is determined by contract duration and preferences. It does not state hosting region, certifications or any use of documents for training AI. Request the data processing agreement and a written statement on whether LEO or ALBA learn from customer content.