Tool profile
Document360: cost, fit and limits
Document360 is a knowledge base and documentation platform made by Document360 Limited, a subsidiary of Kovai.co according to its site, with an AI layer called Eddy AI for search, chat and writing, used by support and product teams.
What to know first
Document360 publishes no plan names or prices: a short questionnaire leads to a quote that depends on team accounts, workspaces, languages, SSO, security needs and AI Premium Suite usage. No free plan is mentioned. The trust center lists SOC 2 Type II and ISO 27001:2022 and says customer data is not used to train AI models. Hosting is on Microsoft Azure.
Document360 at a glance
| Maker | Kovai.co, India |
|---|---|
| Free plan | No |
| Entry price | Quote only |
| API access | Yes |
| Category | Best AI API Documentation Tools in 2026, rank 11 of 11 |
| Website | document360.com |
Who Document360 is best for
Support teams with a public help center
Eddy AI adds AI Search and an AI Chatbot over the knowledge base, and more than 60 connectors include Zendesk, Intercom and Slack.
Security-reviewed buyers
The trust center names SOC 2 Type II and ISO 27001:2022 attestations and states that Eddy AI does not train on customer data, which shortens a vendor review.
Teams converting videos and files into docs
The AI Writing Agent generates documentation from videos and files, and imports from PDF and Word reduce the manual copying of existing content.
Document360 plans and pricing
| Plan | Price | What it includes |
|---|---|---|
| Custom quote | Custom quote | Quote depends on editors and reviewers, workspaces, languages, SSO, security needs, knowledge base privacy model and AI Premium Suite usage; dedicated success manager and onboarding for all customers. |
| AI Chatbot add-on | Not published | AI chatbot for the knowledge base, sold as an add-on to the quoted plan, with no price on the pricing page. |
| AI Premium Suite add-on | Not published | Screen Capture, Step-by-Step User Guide, Interactive Demo and Video Recording, priced as an add-on with no published figure. |
Checked October 2026.
What Document360 does
- Eddy AI
- The vendor's AI layer, with AI Search, an AI Chatbot and contextual AI assistance inside the knowledge base, so readers and authors both get AI help.
- AI Writing Agent
- Generates documentation from videos and files, which helps teams that record walkthroughs before writing, and technical writing tools add duplicate content detection. Standard migration is included in most quotes, so older material can come in.
- MCP Server
- An MCP Server is named on the product page, but the pages we read give no detail on tools, scope or plan, so confirm what it exposes.
- Import and export
- Imports from PDF and Word and exports to PDF, with Mermaid diagrams supported, so existing manuals and diagrams can move in without retyping. Document360 lists Confluence as a migration source, which suits teams leaving a wiki.
- Connectors
- More than 60 out-of-the-box connectors are listed, with Slack, Intercom, Zendesk, Salesforce and GitHub named in the text. Slack, Intercom, Zendesk, Salesforce and GitHub are named in the text. Microsoft Teams and Google Analytics are also named as integrations.
How Document360 handles your data
Document360's trust center says customer data is not used by Document360 to train AI models, in its section on Eddy AI. It lists a SOC 2 Type II full report and ISO 27001:2022 under attestations, and says the platform supports GDPR compliance without listing GDPR as a certification. Hosting is on Microsoft Azure cloud environments, with the specific region not named. Retention periods are said to be defined, and disposal follows when data is no longer required, but no durations are given.
Where Document360 falls short in practice
- No public prices. Every price is a quote after a questionnaire, and no plan names are published, so comparing cost with ReadMe or Mintlify needs a sales conversation first.
- AI priced as add-ons. The AI Chatbot and AI Premium Suite are separate add-ons with no published price, so the AI features that matter to readers may cost more than the base quote.
- Knowledge base before API reference. The pages we read describe a knowledge base and name no OpenAPI import or try-it console, so a developer-portal buyer needs to test API support.
Works with
Alternatives to Document360
Document360: common questions
How much does Document360 cost?
Document360 publishes no plan names or prices. A short questionnaire produces a quote that depends on team accounts, workspaces, languages, SSO, security needs and AI Premium Suite usage. The AI Chatbot and AI Premium Suite are add-ons with no listed price, and no free plan is mentioned.
Does Document360 train AI on customer data?
The trust center says customer data is not used by Document360 to train AI models, in the Eddy AI section. It is a written statement, but the pages we read link no audit detail for it, so confirm it in your contract.
What certifications does Document360 list?
The trust center lists a SOC 2 Type II full report and ISO 27001:2022 under attestations. It says the platform supports GDPR compliance but does not list GDPR as a certification. Hosting is on Microsoft Azure, with no region named.
What does the Document360 AI Premium Suite include?
The pricing page lists Screen Capture, Step-by-Step User Guide, Interactive Demo and Video Recording in the AI Premium Suite, sold as an add-on with no published price. The AI Chatbot is a separate add-on, so ask for both items on one quote.
Can Document360 import existing documentation?
Yes. The product page lists import from PDF and Word, and the pricing page says standard migration is included in most quotes, with larger migrations scoped separately. Confluence is named as a migration source, so ask how many articles count as standard.