Tool profile
FireHydrant: cost, fit and limits
FireHydrant is an incident management platform made by FireHydrant, Inc. that runs response from declaration to retrospective inside Slack and Microsoft Teams, with runbooks, a service catalog, status pages, on-call scheduling and named AI features for summaries and transcripts.
What to know first
FireHydrant sells a Free plan for up to 10 responders, Pro at $25 per responder per month billed annually, and a custom Enterprise plan. AI summaries, meeting transcripts, triage, retrospectives and follow-ups are listed as Enterprise-only on the pricing page. Signals alerting is charged by alerts sent, and SMS and voice notifications are sold separately from Pro. The vendor lists a 14-day trial for Pro.
FireHydrant at a glance
| Maker | FireHydrant, Inc., United States |
|---|---|
| Free plan | Yes |
| Entry price | $25 per responder per month |
| API access | No |
| Category | Best AI Incident Management Software in 2026, rank 10 of 10 |
| Website | firehydrant.com |
Who FireHydrant is best for
Teams beginning formal incident response
The Free plan allows up to 10 responders with a Slack and Teams chatbot, 2 runbooks, 1 public status page and 3 integrations, enough to define a declare-and-resolve routine.
Services with many owners
The service catalog shows service ownership and dependencies, so the responder who declares an incident can see which team owns the failing service and what depends on it.
Enterprises that need audit trails
Enterprise lists private incidents, private status pages, audit logs, SCIM, data exports, multiple organizations and SLAs, which Pro does not include.
FireHydrant plans and pricing
| Plan | Price | What it includes |
|---|---|---|
| Free | Free (no number listed) | Up to 10 responders, 2 runbooks, Slack and Teams chatbot, 1 public status page, 3 integrations. |
| Pro | $25 per responder per month, billed annually | 5 runbooks, unlimited public status pages, service catalog, 10 custom fields, 5 integrations, on-call scheduling, unlimited escalation policies, SSO, standard support; 14-day free trial with no credit card. |
| Enterprise | Custom pricing, paid by purchase order | Everything in Pro plus viewer licenses, unlimited runbooks and integrations, private incidents, incident analytics, alert grouping, live call routing, SCIM, audit logs, premium support and the AI features. |
Checked November 2026.
What FireHydrant does
- Incident Summaries and status updates
- FireHydrant drafts stakeholder and customer updates from incident data through Incident Summaries and Status Page Updates, so the responder edits a draft instead of writing from scratch.
- Live video transcription
- Live video transcriptions for Zoom and Google Meet document decisions made on an incident call, which then feeds the retrospective written after the incident closes.
- AI-Enhanced Retrospectives
- Retrospectives are generated from incident data, and intelligent follow-ups capture action items and assign them automatically, so tasks from an incident do not depend on someone remembering.
- Automated runbooks
- Runbooks turn response practices into repeatable steps that run during an incident. Free keeps 2 runbooks, Pro keeps 5, and Enterprise lifts the cap with unlimited runbooks.
- Analytics
- Analytics track MTTx metrics and patterns across incidents, which shows where response time is lost. The pricing page lists incident analytics on the Enterprise plan, not on Pro.
How FireHydrant handles your data
The security page states SOC 2 Type II, with an attestation dated September 2021, and does not mention ISO 27001. The privacy policy says FireHydrant is in the United States, names cloud hosting providers without naming them, and sets up to 6 years for Services-related personal data and up to 3 years for other personal data. Customer data processed on a customer's behalf is governed by the DPA. Whether customer data trains AI models and which hosting region is used were not stated on the pages read.
Where FireHydrant falls short in practice
- AI sits on the top tier. The pricing page lists AI summaries, meeting transcripts, triage, retros and follow-ups as Enterprise-only, so a Pro team at $25 per responder does not get the features the homepage highlights.
- Caps on runbooks and integrations. Free allows 2 runbooks and 3 integrations, Pro allows 5 and 5. A team with many services and tools hits these before it hits a responder limit.
- Alert and phone charges are open. Signals alerting is charged by the number of alerts sent with no per-alert rate published, and SMS and voice notifications are sold separately from Pro.
Works with
Alternatives to FireHydrant
FireHydrant: common questions
How much does FireHydrant cost per responder?
Pro is $25 per responder per month, billed annually, as of November 2026. The Free plan covers up to 10 responders without a listed number, and Enterprise is custom pricing paid by purchase order. Signals alerting is charged by alerts sent, with no per-alert rate published.
Which FireHydrant plan includes the AI features?
The pricing page lists AI summaries, meeting transcripts, triage, retros and follow-ups as an Enterprise-only feature. The homepage also names AI Insights, Triage Channels and AI-Enhanced Retrospectives. The Free and Pro plan lists name no AI features. Free and Pro list none.
Does FireHydrant have a free plan?
Yes. Free covers up to 10 responders, 2 runbooks, the Slack and Teams chatbot, 1 public status page and 3 integrations. Pro, at $25 per responder per month billed annually, adds a 14-day free trial with no credit card. Free lists no number.
Is FireHydrant SOC 2 certified?
The security page states SOC 2 Type II with an attestation dated September 2021. It does not mention ISO 27001. A buyer who needs a current report should ask the vendor for its latest attestation before signing a contract. Enterprise adds audit logs.
Does FireHydrant record incident calls?
The vendor names live video transcriptions for Zoom and Google Meet that document meeting decisions. The pricing page lists meeting transcripts as Enterprise-only. How long transcripts are kept was not stated on the pages read. Pricing is per plan. The Enterprise tier also lists audit logs.