Tool profile
GLPI: cost, fit and limits
GLPI is an open-source IT management application from Teclib' that combines asset inventory, a CMDB, ticketing and financial tracking, available as a self-run edition, a paid Network subscription or a cloud instance, suited to technical teams that like to adapt their tools.
What to know first
GLPI covers inventory with network scanning and SNMP, a CMDB, a service desk with SLAs, and financial tracking of budgets, suppliers and licenses. The homepage offers a cloud instance with 45 days free. No amounts for the open-source edition, the Network subscription or the cloud service were printed on the pages we read. The only AI reference is an integration logo file name, with no capability described.
GLPI at a glance
| Maker | Teclib', France |
|---|---|
| Free plan | Free trial only |
| Entry price | Quote only |
| API access | No |
| Category | Best AI IT Asset Management Software in 2026, rank 9 of 11 |
| Website | glpi-project.org |
Who GLPI is best for
Teams comfortable running open source
The open-source edition combines inventory, CMDB and ticketing in one system, so a technical team can avoid license fees and adapt it themselves.
Organizations that want one tool for assets and tickets
A service desk with catalog forms and SLA setup sits beside the inventory, so incidents link to the devices they involve.
Admins tracking budgets and suppliers
Financial management centralizes budgets, costs, suppliers and licenses, which helps teams that report IT spend to finance by contract, which helps teams that report IT spend to finance by contract.
GLPI plans and pricing
| Plan | Price | What it includes |
|---|---|---|
| Open source edition | Not published on the pages opened | Described as open source software that interconnects with other tools. The pages we read gave no feature list per edition. |
| Network subscription | Not published on the pages opened | Named as a paid subscription on the prices page, with contents not stated, so ask the publisher for the feature list. |
| Cloud instance | Not published; 45 days free | A cloud instance that can be launched in three clicks, with a 45-day free trial offered on the homepage. |
Checked November 2026.
What GLPI does
- Automated inventory
- Network scanning and SNMP reporting feed an inventory, and an agentless dynamic inventory is described, which helps with devices where no agent can be installed.
- Asset management and CMDB
- Asset Management and CMDB are named as modules, along with data center management, so physical racks and devices can sit in the same system, so physical racks and devices can sit in one system.
- Service desk
- Ticketing, service catalog forms and SLA setup are listed, which lets a small IT group run requests from the same screens as its inventory, which lets a small IT group run requests from the same screens.
- Financial management
- Budgets, costs, suppliers and licenses are tracked centrally, giving managers a view of what each contract and device costs the company, giving managers a view of what each contract and device costs the company each year.
- Device and application management
- Mobile device and application management, application deployment, antivirus management and security alerts are listed as modules on the homepage, which widen the product beyond a plain inventory into security and software distribution work.
How GLPI handles your data
The vendor's policy was not checked for this. We did not open GLPI's privacy policy, so retention, training on customer data, hosting region and certifications are all unverified. The cloud instance location is not stated on the pages we read either. The only AI reference is an integration logo whose file name reads GlpiAI, with no described capability. If you self-host the open-source edition, your data stays on your own server, and region, retention and access rules are yours to set and document.
Where GLPI falls short in practice
- No prices printed. The open-source, Network and cloud editions show no amounts on the pages we read, so cost cannot be compared before contacting the publisher, so budgeting starts with a request to the publisher.
- AI claim unsupported. The only AI reference is a logo file name, so anyone shopping for AI features cannot confirm a single capability from the public pages, so we treat GLPI as having no named AI feature.
- Edition detail missing. The homepage lists integrations such as Azure and Entra, Centreon, DeepL, OAuth2, IMAP and webhooks without saying which edition includes which, and the publisher's legal name is not stated.
Works with
Alternatives to GLPI
GLPI: common questions
Is GLPI free?
GLPI is described as open source software, so the self-run edition carries no license fee on the pages we read. The Network subscription and the cloud service are paid, and no amounts were printed. A 45-day free trial of the cloud instance is offered on the homepage.
Does GLPI have AI features?
None is described. The only AI reference on the homepage is an integration logo whose file name reads GlpiAI, with no capability stated. If AI search or a copilot is on your requirements list, ask the publisher what exists and in which edition before assuming it is available.
Can GLPI replace a separate help desk?
The homepage lists a service desk with ticketing, service catalog forms and SLA setup next to inventory and a CMDB, so many teams can run both in one place. Depth of automation, reporting and approvals is not described, so test it against your workflows in the trial.
How does GLPI discover devices?
The homepage describes network scanning with SNMP reporting and an agentless dynamic inventory, as part of automated IT inventory. It does not detail agent options or platform coverage. Run a trial scan of one subnet and compare the result with your current list.
Where is the GLPI cloud hosted?
The pages we read do not state a hosting location for the cloud instance, and we did not open the privacy policy. Ask the publisher for the data center region, the sub-processors and the contract terms before moving any records to the cloud edition.