Tool profile
Hostaway: cost, fit and limits
Hostaway is a vacation rental management platform operated by Hostaway Opco Oy that gives property managers channel management, a unified inbox, automated messaging, a booking engine, owner statements and a set of AI tools including AI CoHost and AI Replies.
What to know first
Hostaway publishes no prices on the pages we opened. Its pricing page is a form that sorts managers by listing count, with bands of 2 to 14, 15 to 49 and 50 or more, and the call to action is a demo. The AI suite is the main draw: an AI CoHost, AI Replies that can send automatically, Dynamic Pricing, Review Insights and Listing Optimization. Card handling is covered by PCI DSS v4.0.1 Level 1, per the privacy page.
Hostaway at a glance
| Maker | Hostaway Opco Oy (per privacy policy), Finland |
|---|---|
| Free plan | No |
| Entry price | Quote only |
| API access | Yes |
| Category | Best AI Vacation Rental Software in 2026, rank 3 of 12 |
| Website | hostaway.com |
Who Hostaway is best for
Managers with 15 to 50 listings
The pricing form has a band for 15 to 49 listings, and the product combines channels, inbox, tasks and owner statements, so one team can run the operation from one account.
Teams that want AI to take actions
AI CoHost analyses live business data and suggests next steps, and the page says it can carry them out, which suits managers who delegate routine decisions.
Managers who need accounting links
QuickBooks integration and financial reporting are named, and 24/7 phone support is listed, which helps small finance teams that work across time zones.
Hostaway plans and pricing
| Plan | Price | What it includes |
|---|---|---|
| Listing band 2 to 14 | Quote via form, no amount published | Pricing is requested for managers with 2 to 14 listings; the page offers a free demo and a Get started button but no amount or trial terms. |
| Listing band 15 to 49 | Quote via form, no amount published | The mid-size band on the pricing form; features listed on the site include channel management, inbox, pricing, tasks and owner statements. |
| Listing band 50 or more | Quote via form, no amount published | The largest band on the pricing form, for managers with 50 or more listings, with the same product described on the features page. |
Checked November 2026.
What Hostaway does
- AI CoHost
- AI CoHost reads live business data and suggests next steps, and the page says it can carry them out. What it may change without approval is not described on the pages we read.
- AI Replies
- AI Replies draft answers to common guest questions and can send them automatically, which suits managers with high message volume and standard answers about check-in or house rules.
- Dynamic Pricing and listing tools
- Dynamic Pricing sits beside Review Insights and Listing Optimization in the Hostaway AI suite, so pricing and listing quality are handled in the same account.
- Unified inbox
- One inbox consolidates messages, reviews and bookings from Airbnb, Vrbo, Booking.com and Expedia, which cuts the number of apps a team has to check each morning before the first check-in.
- Open API and integrations
- The site lists an open API and more than 300 integrations, though many are not named. QuickBooks is the one accounting tool the pages mention.
How Hostaway handles your data
Per its privacy page, Hostaway is a PCI DSS v4.0.1 Level 1 Service Provider. It says data is kept only as long as necessary for the purposes collected, including legal, accounting or reporting requirements, and that transfers outside the EU or EEA use an appropriate transfer mechanism. Whether customer data or guest messages train AI models is not stated, no hosting region is named, and no SOC 2 or ISO 27001 certification appears. Review badges from G2 and Capterra on the site are awards, not security certifications.
Where Hostaway falls short in practice
- No published price or trial. The pages we opened show no amount, no plan names and no trial terms, only a demo request. A manager cannot compare cost with Uplisting or Guesty Lite without a sales conversation.
- Entity named only in the policy. The operating company, Hostaway Opco Oy, appears in the privacy policy and not on the marketing pages. Buyers who need a contracting entity for procurement should ask for the order form early.
Works with
Alternatives to Hostaway
Hostaway: common questions
How much does Hostaway cost?
The pages we opened publish no price. The pricing page asks for your listing count in bands of 2 to 14, 15 to 49 and 50 or more, then points to a demo. Expect a written quote, and ask which AI features are inside it before you compare with published rivals.
Can Hostaway's AI reply to guests automatically?
The features page says AI Replies draft answers to common guest questions and can send them automatically. It does not state a per-message approval switch. Test it on a low-risk listing first, because an automatic reply with a wrong check-in time goes straight to the guest.
What is AI CoHost?
AI CoHost is described as an assistant that analyses live business data, suggests next steps and carries them out. The pages do not list which actions it can take or what needs approval. Ask for a demo that shows one real task, such as a pricing change, from suggestion to result.
Is Hostaway PCI compliant?
The privacy page states PCI DSS v4.0.1 Level 1 Service Provider. That covers card handling, and it does not cover SOC 2 or ISO 27001, which are not mentioned. Ask whether your payment flows run through the compliant service or through your own gateway account.
Does Hostaway offer a free trial?
Trial terms are not stated on the pages we opened. The site offers a free demo and a Get started button. A host who wants hands-on time before paying should ask the sales team for a sandbox or trial period in writing.