Tool profile
Interact: cost, fit and limits
Interact is an intranet platform made by Interact Software, based in the United Kingdom, that combines news, knowledge, a frontline app, recognition and listening tools with an AI assistant called Cue, for large and multi-site employers.
What to know first
Interact describes itself as an AI-native intranet and says more than 1,500 companies use it. Its AI layer has three named parts: Cue for employees, Conductor for communicators and an MCP server for outside assistants. Cue answers from content each employee may open and can take actions in Workday and ServiceNow after showing a preview. Pricing is not printed, only linked as tiers and options.
Interact at a glance
| Maker | Interact Software, United Kingdom |
|---|---|
| Free plan | No |
| Entry price | Quote only |
| API access | Yes |
| Category | Best AI Intranet Software in 2026, rank 3 of 10 |
| Website | interactsoftware.com |
Who Interact is best for
Large employers with HR and IT service desks
Cue is described as booking leave, raising tickets and approving requests in systems such as Workday and ServiceNow, with a preview before it acts, which suits firms that want self-service.
Companies that want staff to use their own AI assistant
Interact MCP is listed as letting employees use Claude, ChatGPT, Copilot or Gemini with intranet content, with the vendor citing about 700 capabilities.
Healthcare and franchise operators
The customer list includes Piedmont Healthcare, Kent Community Health NHS Trust, Domino's and Bettys and Taylors Group, which gives references from sites with many locations.
Interact plans and pricing
| Plan | Price | What it includes |
|---|---|---|
| Quote only | Not published | A Tiers and Options page and an ROI calculator are linked, but no tier names, prices or trial terms appear on the pages opened. Request a quote and ask which AI parts each tier includes. |
Checked November 2026.
What Interact does
- Cue AI conversational search
- Cue answers plain-language questions and links each answer to its source, with the citations one click behind the answer. The vendor says it only answers from what the employee has permission to access.
- Task completion
- Cue can act in systems of record such as Workday and ServiceNow, for example raising a ticket, and shows a preview first. The pages opened do not list how many systems are supported.
- Personalized home and Needs you view
- The home page adapts to role, team, location and tenure from the employee directory, and a Needs you list surfaces things like mandatory policy acknowledgements, with records of who acknowledged.
- Insights on questions asked
- Insights show what people ask for and which policies fail to answer their questions, which gives knowledge owners a to-do list based on real search behavior.
- Frontline app and signage
- A mobile frontline app gives schedules, resources and secure chat to staff without a desk or company email, and digital signage reaches warehouses and shop floors.
How Interact handles your data
The home page states ISO/IEC 27001:2022 certification, a SOC 2 Type II report and Cyber Essentials, and links a Trust Centre. The Cue page says answers come only from content the employee can access. Neither page opened names a hosting region or cloud provider, the AI model behind Cue, a retention period or a position on training with customer content, so the vendor's policy was not checked for those. Request the Trust Centre documents and the sub-processor list.
Where Interact falls short in practice
- No visible price. Tiers and options are linked, yet no figure appears, so budgeting needs a sales call. An ROI calculator is offered, but it uses the vendor's assumptions.
- Model and region unstated. The AI model behind Cue and the hosting location are not named on the pages opened, which matters for buyers with data residency rules. Ask the vendor to state the region and model in writing.
- Action features need connected systems. Task completion depends on connections to HR and IT systems. Each connection is a project, so plan for integration work before expecting leave booking to work.
Works with
Alternatives to Interact
Interact: common questions
What is the difference between Cue AI and Conductor AI?
The vendor links Cue as its AI intranet offering for employees and Conductor as its AI offering for internal communications teams. The Cue page describes search, task completion and a personalized home page. The opened pages give little on Conductor, so ask for a demo of both.
Can Interact take actions in Workday or ServiceNow?
The Cue page says Cue can act in systems of record such as Workday and ServiceNow, including booking leave, raising tickets and approving requests, and shows a preview before it acts. The number of supported systems is not listed, so confirm yours is covered.
What does the Interact MCP server do?
The Cue page says it lets employees use assistants such as Claude, ChatGPT, Copilot and Gemini with intranet capabilities, and cites about 700 capabilities. Details on permissions and logging were not on the pages opened, so ask how access is scoped.
Which security certifications does Interact state?
The home page as of November 2026 states ISO/IEC 27001:2022, a SOC 2 Type II report and Cyber Essentials, with details at a Trust Centre. Hosting location and data residency are not stated on that page, so request them in writing.
Does Interact offer a free trial?
The pages opened mention a 5-minute demo offer and a demo video, but no free trial and no tier prices. Pricing is described only as Tiers and Options plus an ROI calculator, so a quote is the route to numbers.