Tool profile
Khoros: cost, fit and limits
Khoros is a customer engagement software maker whose Aurora AI community platform runs branded customer communities with AI self-service, moderation, gamification and analytics. Khoros also sells Iris AI for social publishing and listening. It targets large brands that want one vendor for community and social channels and buy through sales.
What to know first
Khoros has repositioned its community product as Aurora AI, described as an AI-native community platform that evolves the Khoros community. The page opened lists ticket deflection, knowledge synthesis, automated moderation, gamification, lifecycle management and sentiment analytics, but it shows no pricing, certification list or hosting regions. A footer address in Austin, Texas confirms its US base. The page also cites 1.8B community site visits per year.
Khoros at a glance
| Maker | Khoros, United States |
|---|---|
| Free plan | No |
| Entry price | Quote only |
| API access | Yes |
| Category | Best AI Community Platform Software in 2026, rank 10 of 11 |
| Website | khoros.ai |
Who Khoros is best for
Brands deflecting support tickets
Aurora AI is pitched around turning customer questions into lasting knowledge so that peers and AI answer before a ticket is opened.
Teams running community plus social
Iris AI covers publishing, scheduling and listening across social channels, and the page says both products feed a common intelligence layer.
Communities needing automated moderation
The page lists automated moderation, gamification and lifecycle management, which targets large communities where staff cannot read every post. That suits public brand communities.
Marketers tracking sentiment
Community analytics are described as showing trends and sentiment, and Iris AI lists social listening across billions of sources in 187 languages.
Khoros plans and pricing
| Plan | Price | What it includes |
|---|---|---|
| Aurora AI community | Not shown on the page we read | Described as an AI-native community platform covering self-service, knowledge synthesis, automated moderation, gamification, lifecycle management and analytics. |
| Iris AI social | Not shown on the page we read | Covers AI content creation, scheduling and cross-channel publishing, social listening in 187 languages, routing and response suggestions and analytics. |
| Shared intelligence layer | Not shown on the page we read | The page says interactions across both products feed a layer meant to learn customers, brand voice and business; whether it is sold separately is not stated. |
Checked November 2026.
What Khoros does
- AI self-service
- Aims to deflect support tickets by answering from community knowledge before a ticket is created. The page cites $500M+ in annual support costs saved through self-service across its communities, but gives no per-customer deflection rate.
- Knowledge synthesis
- Turns large volumes of conversations into reusable knowledge, with the page citing millions of conversations and two decades of customer conversation data. That suits communities with years of unorganized threads that rarely get re-read by support staff.
- Automated moderation
- Moderation is automated and works alongside gamification and lifecycle management. The page gives no details on how these work, and does not describe review queues or what staff can override.
- Community analytics
- Analytics on trends, sentiment and signals are listed, which helps community managers report to marketing or support leadership. Those signals feed the shared layer's Illuminate stage, which identifies trending issues, emerging advocates and product feedback.
- Social and community link
- Iris AI for social shares a common intelligence layer with the community product that ingests community posts, social mentions and support threads. That matters only to teams that run both products.
How Khoros handles your data
The Khoros page we opened lists no certifications and links to a Trust Center, a Governance and Security page and a Data Protection addendum, none of which we could read here. The footer gives an address in Austin, Texas. The page does not state hosting regions, retention, sub-processors or whether customer content trains AI models, so for each of these the vendor's policy was not checked.
Where Khoros falls short in practice
- . The page shows no plan names or prices, so every comparison starts with a sales conversation and an enterprise-style quote, even though the page cites more than 300 enterprise communities.
- . The AI descriptions include no accuracy, deflection or language-quality numbers, and the only figures are platform-wide claims such as $500M+ in saved support costs, which cannot be attributed to one customer.
- . The Trust Center and Governance and Security pages were not opened, leaving certifications and hosting regions unverified. The page itself lists no certifications and links to a Data Protection addendum that was not read.
Works with
Alternatives to Khoros
Khoros: common questions
What is Khoros Aurora AI?
The page calls Aurora AI an AI-native community platform that evolves the Khoros community platform. It lists AI self-service for ticket deflection, knowledge synthesis, automated moderation, gamification, lifecycle management and analytics on trends and sentiment. It runs with Iris AI for social if a team buys both.
Does Khoros publish pricing?
The page we opened shows no pricing or plan details, so cost comes from a quote. Buyers who want printed tiers can compare Discourse, Circle or Bettermode, which publish prices and limits for community plans. The page names no plans or tiers.
What is the difference between Aurora AI and Iris AI?
Aurora AI is the community product, while Iris AI covers social publishing, scheduling, listening and response routing. The page says both feed a shared intelligence layer, so a team using only community may not need Iris. Iris AI lists social listening across billions of sources in 187 languages.
Where is Khoros based?
The page footer lists 2028 E Ben White Blvd, Suite 240-2650, Austin, TX 78741, with an info@khoros.com contact, and says the company is powered by IgniteTech. The page gives no hosting regions for customer data and no retention terms. Site languages include English, Spanish, Italian, French, German and Czech.
Does Khoros state security certifications?
The page names none and links to a Trust Center, a Governance and Security page and a Data Protection addendum. We did not read those linked documents, so certifications, audit reports and AI data terms remain unconfirmed from the sources opened.