Tool profile
Manhattan Active Omni: cost, fit and limits
Manhattan Active Omni is the candidate name for the order management and omnichannel offering of Manhattan Associates, Inc., a US software company based in Atlanta, Georgia. The pages read name the products ActiveOrder and ActiveStore, and describe Manhattan Active Agents as autonomous AI agents for retail operations.
What to know first
Manhattan Associates sells its order management as a subscription and publishes no price, no plan list and no integration list. The pages read name ActiveOrder, ActiveStore and ActiveOrder together, and Manhattan Active Agents, which the vendor says analyze, decide and execute workflows across operations. Agentic Order Care with Manhattan Active Maven is named as a use case. The product name Active Omni does not appear on these pages.
Manhattan Active Omni at a glance
| Maker | Manhattan Associates, Inc., United States |
|---|---|
| Free plan | No |
| Entry price | Quote only |
| API access | Yes |
| Category | Best AI Order Management Software in 2026, rank 10 of 11 |
| Website | manh.com/solutions/omnichannel-software-solutions |
Who Manhattan Active Omni is best for
Large retailers consolidating systems
Stores, fulfillment, inventory, orders and service are described as one cloud-native platform, which suits retailers replacing several point systems and wanting one vendor to be accountable for the whole chain.
Teams exploring autonomous agents
Manhattan Active Agents are said to analyze, decide and execute workflows, and Agentic Order Care is a named use case for order service.
Enterprises with their own developers
A developer tools and API page sits under the Manhattan Active Platform, which gives engineering teams something to review before a contract.
Manhattan Active Omni plans and pricing
| Plan | Price | What it includes |
|---|---|---|
| ActiveOrder | Not published | Listed under Order Management on the product page; the pages read give no feature list per tier or price. |
| ActiveStore and ActiveOrder | Not published | Named as a combined offering on the pages read, covering store capabilities next to order management; no itemized scope was found. |
| Manhattan Active Agents | Not published | Autonomous AI agents the vendor says analyze, decide and execute workflows across operations; pricing and packaging are not stated. |
Checked November 2026.
What Manhattan Active Omni does
- ActiveOrder
- Order management is listed as its own solution, and the product page describes orders, inventory and fulfillment working with stores on the same platform, so store and warehouse staff see one order.
- Unified commerce platform
- The vendor describes one AI-enabled unified commerce platform connecting stores, fulfillment, inventory, orders and service, built as a cloud-native design, though the pages do not break it into priced modules.
- Manhattan Active Agents
- The vendor describes autonomous AI agents that analyze, decide and execute workflows across operations, which is a stronger claim than recommendations, and the pages give no examples of approval limits.
- Agentic Order Care
- Agentic Order Care with Manhattan Active Maven is named as an order care use case, aimed at customer questions about delivery, changes and returns, although the pages read do not show how it hands cases to staff.
- Developer tools and API
- A page on developer tools and APIs exists under the Manhattan Active Platform, and it names Infor as an example system, with no list of other connectors.
How Manhattan Active Omni handles your data
The trust center names programs for security, availability, integrity and confidentiality controls but no certification, and says documentation is available on request. The About page describes a cloud-native design without naming a hosting region for the order management product. Retention periods and any use of customer data for AI training were not stated on the pages read, so the vendor's policy was not checked for those points. Request the control documentation and the data processing terms for the agents before you share order data.
Where Manhattan Active Omni falls short in practice
- No price or plan list. The pages read point to a sales conversation, so a buyer cannot estimate budget or compare against vendors with printed plans, and must expect a long sales process.
- Security papers on request. Security and compliance documentation is available on request only, and no certification is named on the pages read, which slows an early risk review and means procurement must wait for documents before a shortlist.
- Product naming differs. The candidate name Active Omni does not appear on the pages opened, which name ActiveOrder and ActiveStore instead, so confirm the exact product in the quote.
- Recognition is a vendor claim. The Forrester Wave leader status cited on the About page is the vendor's own claim, and the report itself was not read, so it should not decide a purchase.
Works with
Alternatives to Manhattan Active Omni
Manhattan Active Omni: common questions
Does Manhattan publish prices for its order management software?
No. The pages read give no price and no plan list, and they point to a sales conversation. The subscription is described as a platform covering order management and store capabilities, with no itemized scope for ActiveOrder, and nothing about contract length or minimum volume.
Is there a product called Manhattan Active Omni?
The name did not appear on the pages opened. They name ActiveOrder, ActiveStore and ActiveOrder together, and Manhattan Active Agents. A buyer should ask the vendor which product or bundle an Active Omni quote refers to before comparing it with others.
What AI does Manhattan Active provide?
The vendor describes Manhattan Active Agents, autonomous AI agents that analyze, decide and execute workflows across operations, and Agentic Order Care with Manhattan Active Maven. The pages read give no approval limits, accuracy figures or data handling terms for the agents.
Which security certifications does Manhattan name?
The trust center describes control programs for security, availability, integrity and confidentiality, but it names no certification such as SOC 2 or ISO 27001 on the pages read. Documentation is available on request, so ask for it early in an evaluation.
Does Manhattan have an API for order management?
A page on developer tools and APIs exists under the Manhattan Active Platform, and it names Infor as an example. The reference itself was not read, so ask for the order management API scope, rate limits and sandbox access before committing.