Tool profile
Pipefy: cost, fit and limits
Pipefy is a no-code process management platform made by Pipefy Inc. that turns recurring requests into cards moving through phases, with automations, interfaces and AI agents, aimed at operations teams that run workflows without developers.
What to know first
Pipefy publishes three plans: a free Starter plan, plus Business and Enterprise through sales. Starter is generous enough to pilot one process, yet its caps are tight at 50 cards and 15 automation jobs a month. The AI layer, with 1,000 single-use credits on every plan, is part of the entry offer rather than an upsell. Paid prices and currency are not published, so budgeting needs a sales conversation after the pilot.
Pipefy at a glance
| Maker | Pipefy Inc., United States |
|---|---|
| Free plan | Yes |
| Entry price | Free |
| API access | Yes |
| Category | Best AI Business Process Management Software in 2026, rank 1 of 13 |
| Website | pipefy.com |
Who Pipefy is best for
Operations leads piloting one process
Starter allows 5 processes and 10 users without a card, enough to prove a request flow before any budget conversation starts.
Teams that route work through chat apps
Connections to WhatsApp, Microsoft Teams and Slack are named on the homepage, so requests can start where people already talk.
Finance and legal groups collecting signatures
Business and Enterprise add electronic signature, and Business adds private processes and role-based access for requests that carry sensitive details.
Pipefy plans and pricing
| Plan | Price | What it includes |
|---|---|---|
| Starter | Free | Up to 5 processes, 10 users, 50 cards a month, 2 interfaces, 500 database records, 2GB storage and 15 automation jobs, with no guest users. |
| Business | Contact Sales | Unlimited processes and users with per-user billing, 100 guests, 20 interfaces, 300 automation jobs, 500 API calls, role-based access and e-signature. |
| Enterprise | Contact Sales | Unlimited workflows, users and guests, 100 interfaces, 2,000 automation jobs, 10,000 API calls a month, single sign-on and white label. |
Checked November 2026.
What Pipefy does
- AI credits
- Every plan includes 1,000 single-use AI credits for Pipefy AI. The pricing page does not say what one credit buys or what happens when they run out, so measure consumption during the pilot.
- AI Agents
- AI Agents are described as analyzing, optimizing and continuously evolving processes. The homepage gives no detail on how much an agent may change without a person approving it, which is worth asking.
- AI Assistants
- Built-in assistants create requests and track statuses from simple commands, so a requester can open a card by typing a sentence instead of filling in a form field by field.
- Interfaces and databases
- Interfaces give requesters and managers custom views, and databases hold records. Starter allows 2 interfaces and 500 records, Business 20 interfaces and 10,000 records, and Enterprise 100 interfaces.
- Templates and signature
- Ready-made process templates are available on the free plan, and electronic signature arrives on Business and Enterprise, which suits approval flows that end in a signed document.
How Pipefy handles your data
The privacy policy says Pipefy does not use personal data to train AI models, and section 5.1.2 states zero data retention in AI for specific AI functions. Customer platform data is kept up to 180 days after contract termination, and access logs for six months. Whether non-personal customer content is used for training is not stated. No general hosting region is named, though the service runs in multiple regions and data from users in Brazil is processed in the United States. SOC 2 and ISO 27001 were not stated; participation in the EU-U.S. Data Privacy Framework is.
Where Pipefy falls short in practice
- Starter caps bite quickly. At 50 cards and 15 automation jobs a month, Starter fits a pilot only. A team with daily intake will reach the card limit within weeks and be pushed toward a sales call.
- Small automation and API allowances. Business allows 300 automation jobs and 500 API calls a month. Processes that call other systems on every card can exhaust that, and Enterprise at 10,000 calls is the next stated step.
- Prices stay hidden. Business and Enterprise carry no published amount or currency, so a budget owner cannot set Pipefy against its rivals on cost without first requesting a formal quote.
Works with
Alternatives to Pipefy
Pipefy: common questions
Is Pipefy free for a small team?
Yes, up to a point. Starter is free with no credit card and allows 5 processes, 10 users and 50 cards a month, with no guest users. A small team running one request flow can stay on it, but daily intake will exceed the monthly card cap quickly.
How many AI credits does Pipefy include?
The pricing page lists 1,000 single-use AI credits on every plan, including Starter. It does not state how many credits an agent run or an assistant command uses, so test a representative week of requests and read the usage counter before choosing a tier.
Does Pipefy train AI models on my data?
The privacy policy says Pipefy does not use personal data to train AI models and describes zero data retention in AI for specific AI functions. It does not say whether non-personal content, such as process designs, is used, so ask the vendor to confirm in writing.
What happens to my data when I cancel Pipefy?
The privacy policy states that customer platform data is kept up to 180 days after contract termination, and access logs for six months. Export your cards, databases and attachments before the contract ends, because the policy does not describe a self-service export tool.
Does Pipefy have an API?
Yes. API access is listed on Business and Enterprise, with 500 and 10,000 calls a month respectively, and Starter includes 205 calls a month. Check the call cap against your integration volume, since each card update that triggers an outside system may count.