Tool profile
Reward Gateway: cost, fit and limits
Reward Gateway is an employee engagement platform made by Reward Gateway UK Limited, trading as Reward Gateway | Edenred, that combines reward and recognition with wellbeing, commuter benefits and discounts in a branded mobile app. It serves employers in the United Kingdom, United States and Australia.
What to know first
Reward Gateway is wider than recognition: it bundles perks, discounts and wellbeing with the recognition tools, so it often appears in benefits conversations as well as HR ones. The recognition pages describe eCards, on-the-spot manager rewards and service awards. A buyer in Europe will care that its UK privacy policy states hosting in Ireland and Germany. No prices and no AI features appear on the recognition pages.
Reward Gateway at a glance
| Maker | Reward Gateway UK Limited, United Kingdom |
|---|---|
| Free plan | No |
| Entry price | Quote only |
| API access | Yes |
| Category | Best AI Employee Recognition Software in 2026, rank 8 of 10 |
| Website | rewardgateway.com |
Who Reward Gateway is best for
UK and EU employers with a benefits plan
Discounts, commuter benefits and wellbeing sit in the same platform as recognition, so one login and one app can serve both the perks and the thank-you.
Companies with a branded employee app
The platform describes a branded mobile app and customizable recognition that reflects company colors and values, which suits employers that want recognition to look like their own.
Security teams wanting EU hosting
The UK privacy policy says all personal data is hosted in Ireland and Germany, and the site states ISO 27001 certification, two answers that European reviewers ask first.
Reward Gateway plans and pricing
| Plan | Price | What it includes |
|---|---|---|
| Reward and Recognition | Not shown on the site | Peer-to-peer eCards, on-the-spot manager rewards, Boost awards, service award milestones and a rewards catalog with eGift cards and experiences. |
| Wellbeing and Commuter Benefits | Not shown on the site | Wellbeing content and commuter benefit tools, listed as separate modules on the home page alongside recognition. |
| Discounts | Not shown on the site | Employee discount programs, with the Amazon integration offering broad choice and returns, sold as a module of the same platform. |
Checked November 2026.
What Reward Gateway does
- Peer eCards and manager rewards
- Colleagues send customized eCards, and managers hand out on-the-spot rewards and Boost awards. Service awards mark milestones, so one program covers both informal thanks and formal anniversaries.
- Rewards catalog
- The catalog offers hundreds of instant eGift cards and experiences plus company-branded options, with Amazon integration for choice and returns. The vendor says rewards are priced at market rates with no markups.
- Communications and surveys
- Platform tools include communications, surveys, engagement analytics and HR system integrations, which let HR post news and measure sentiment in the same app as recognition.
- Branded mobile app
- Employers can present the program in their own colors and values through a branded mobile app. That matters for adoption among staff who see the app as part of the company, not a vendor tool.
- Open API
- An Open API and connectors for Workday, Slack and Microsoft Teams are listed, and the vendor states its HR system integrations are ISO 27001 certified.
How Reward Gateway handles your data
Reward Gateway's UK privacy policy says it hosts all personal data in Ireland and Germany, within the EEA, and works with a few US-based technology providers. The main site retains personal information for 24 months from the last interaction, while some consumer products use shorter periods such as 60 days after an employer reports a leaver. Its separate UK discounts-brand notice says third-party generative AI tools may support customer service with human oversight. The home page states ISO 27001 certification.
Where Reward Gateway falls short in practice
- No AI on the recognition pages. The recognition and home pages mention no AI features. The only AI reference found was generative tools in a customer-service notice for one discount product, and that is separate from the recognition tools.
- No public price. Pricing is not shown on the site, so a buyer cannot compare the cost of recognition against flat-rate tools without first booking a demo and then waiting for a written quote.
- Scope is wide. Because the platform bundles discounts and wellbeing, a team that only wants a Slack thank-you tool may pay for modules it never switches on, so ask for a recognition-only quote.
Works with
Alternatives to Reward Gateway
Reward Gateway: common questions
Where does Reward Gateway host personal data?
The UK privacy policy says it hosts all personal data in Ireland and Germany, keeping it within the EEA, and works with a few US-based technology providers. Other regional notices name Amazon Web Services EMEA SARL as a cloud provider. Ask for the sub-processor list for your contract.
Is Reward Gateway ISO 27001 certified?
Yes, the home page states ISO 27001 certified and says its HR system integrations are ISO 27001 certified. The page does not name the certification body or the scope, so ask for the certificate and statement of applicability during due diligence.
Does Reward Gateway use AI for recognition?
No AI feature appears on the recognition or home pages we read. A separate privacy notice for its UK discounts brand says generative AI tools may support customer service requests, with human oversight and limited data. That is separate from recognition.
How long does Reward Gateway keep personal data?
The main UK policy says it keeps personal information for 24 months from the last interaction unless law requires more. Consumer products use shorter periods, such as 60 days after an employer reports that someone has left, and the policy lists periods for payment records, backups and recordings.
What does Reward Gateway integrate with?
The home page lists an Open API, Yapster, Amazon, Microsoft Teams, Slack and Workday. HR system integrations are described as ISO 27001 certified. The pages do not list payroll or HRIS products by name beyond Workday, so ask for the connector list.