Tool profile
Stayntouch: cost, fit and limits
Stayntouch is a cloud hotel property management system made by Stayntouch Inc that handles reservations, front desk, housekeeping, rates and financials for multi-property hotel operators and groups, with AI-powered guest messaging and open APIs with webhooks.
What to know first
Stayntouch publishes no prices: the pricing page promises simple and transparent pricing with unlimited interfaces and upgrades, then sends visitors to a quote form. The headquarters is unclear from the pages, because the homepage footer shows an office in Aalsmeer, Netherlands while the privacy policy names Stayntouch Inc in Bethesda, Maryland. The AI feature named on the homepage is guest messaging.
Stayntouch at a glance
| Maker | Stayntouch Inc, Not stated on the vendor pages |
|---|---|
| Free plan | No |
| Entry price | Quote only |
| API access | Yes |
| Category | Best AI Hotel Property Management Systems in 2026, rank 9 of 11 |
| Website | stayntouch.com |
Who Stayntouch is best for
Hotel groups running several properties
The PMS manages reservations and front desk across multiple properties, with a room diary, check-in and check-out, and move-room actions, so one team can work from one system.
Properties flooded with routine guest messages
AI handles routine requests arriving over SMS, WhatsApp and OTA messages, and staff take the personal ones. That split suits a front desk that is short on hands at peak hours.
Hotels with finance or access systems to connect
The integrations page lists connectors such as AccountView, AFAS, Basware and Kaba-ILCO, and the vendor states open APIs with webhooks at no extra cost for integrations.
Stayntouch plans and pricing
| Plan | Price | What it includes |
|---|---|---|
| Stayntouch PMS (cloud) | Not published | Reservations, front desk, housekeeping, group management, financials, reporting, plus implementation and support from the vendor. |
| Stayntouch Guest Messaging | Not published | SMS, WhatsApp and OTA guest messaging in one inbox, with AI handling routine requests and staff taking the rest. |
| Stayntouch Channel Manager | Not published | A smart channel manager listed on the vendor's pages alongside the booking engine and Stayntouch Pay. |
Checked November 2026.
What Stayntouch does
- AI guest messaging
- AI answers routine guest requests across SMS, WhatsApp and OTA messages so staff can concentrate on the personal ones. The pages do not say which model runs it.
- Multi-property front desk
- A room diary, check-in and check-out, and move-room actions work across several properties, which keeps a hotel group's reservations and front desk in one place.
- Mobile housekeeping
- Room status updates arrive instantly from housekeeping staff working from mobile task lists, and out-of-order rooms are handled in the same flow at the front desk.
- Rate Manager
- Central rate and restriction management with hierarchy restrictions and quick rate updates, so a change made once in the Rate Manager can apply across several properties.
- Open APIs and digital registration
- Open APIs with webhooks are stated as unlimited integrations at no extra cost. Digital registration cards support contactless digital check-in without a paper form at the desk.
How Stayntouch handles your data
The privacy policy names Stayntouch Inc, 4720 Montgomery Lane, Suite 1100, Bethesda, Maryland, as the data controller. It has a general clause about keeping personal data as long as necessary, with no period given. Whether hotel or guest data trains AI models, where data is hosted and which security certifications apply are not stated on the pages opened. The vendor's policy was not checked for this beyond the privacy policy, so ask for it in writing.
Where Stayntouch falls short in practice
- No public prices. The pricing page offers a 'Get Started with Pricing' form instead of figures, so a budget comparison against other PMS vendors cannot be made until a quote arrives.
- No trial stated. The pages opened mention no free plan or trial. A hotel that wants to test housekeeping and messaging flows on real rooms before committing has to ask the vendor for a pilot.
- Some connectors are not live. The integrations page marks some connectors as coming soon or on the product roadmap, so each connector a hotel depends on needs checking before purchase.
- Security details missing. Hosting region and security certifications are not named on the pages opened. Buyers with data residency or audit requirements need written answers from the vendor first.
Works with
Alternatives to Stayntouch
Stayntouch: common questions
Where is Stayntouch headquartered?
The pages disagree. The homepage footer lists a Netherlands HQ at Lakenblekerstraat 49, 1431 GD Aalsmeer, while the privacy policy names Stayntouch Inc, 4720 Montgomery Lane, Suite 1100, Bethesda, Maryland, as data controller. This site records the country as not stated, so confirm the contracting entity before signing.
How much does Stayntouch cost?
No price is published. The pricing page says it offers simple and transparent pricing with unlimited interfaces and upgrades, and asks visitors to complete a 'Get Started with Pricing' form. No free plan or trial is stated on the pages opened.
What does the AI in Stayntouch do?
The named AI feature is guest messaging. AI handles routine guest requests arriving over SMS, WhatsApp and OTA messages, and staff handle the personal ones. The pages opened do not describe other AI features or say how guest messages are processed.
Does Stayntouch have an API?
Yes. The vendor states open APIs with webhooks and describes integrations as unlimited at no extra cost. The integrations page also marks some connectors as coming soon or on the roadmap, so ask the vendor to confirm each specific system you need.
Which systems does Stayntouch integrate with?
The integrations page lists connectors including AccountView, AFAS, Basware, Kaba-ILCO, Alcatel 4200 and InnTrend AI. Some entries are marked as coming soon or on the product roadmap, so ask the vendor to confirm each one is live for your own property.