Tool profile
SuperOps: cost, fit and limits
SuperOps is an endpoint management and MSP platform made by SuperOps Inc that combines remote monitoring, patching, ticketing and a service desk, with AI ticket summarization, an agentic OS in beta and MCP access for managed service providers and IT teams.
What to know first
SuperOps sells two plans, Prime and Prime Plus, priced per endpoint per month by quote, with a free trial offered next to the request form. Agents are separate add-ons whose pricing is still to be announced. Customers choose United States or Europe hosting at sign-up, and the vendor states that customer data is not used to train SuperOps AI models.
SuperOps at a glance
| Maker | SuperOps Inc, Not stated on the vendor pages |
|---|---|
| Free plan | Free trial only |
| Entry price | Quote only |
| API access | No |
| Category | Best AI RMM Software in 2026, rank 9 of 11 |
| Website | superops.com |
Who SuperOps is best for
MSPs that want RMM and ticketing in one console
Both plans include built-in ticketing, a service desk and a knowledge base next to endpoint management, so a small provider avoids stitching a separate PSA to its monitoring.
Providers managing mobile fleets
Prime Plus adds MDM for iOS, iPadOS and Android, Apple Business Manager integration, zero-touch deployment and remote actions, which Prime leaves out.
Teams that want to switch AI off
The vendor states AI features can be switched off entirely, and its responsible AI page says customer data is not used to train SuperOps models, which helps with cautious clients.
SuperOps plans and pricing
| Plan | Price | What it includes |
|---|---|---|
| Prime | Request pricing | Endpoint management with automation and agentic AI for Windows, Mac and Linux computers and servers, automated patching, built-in ticketing, service desk, knowledge base and Agentic OS (beta). |
| Prime Plus | Request pricing | Everything in Prime plus MDM for iOS, iPadOS and Android, Apple Business Manager integration, zero-touch deployment, remote actions and SSO with Microsoft Entra ID and Okta. |
| Agent add-ons | Pricing to be announced | Agents sold as add-ons on top of a Prime or Prime Plus plan, per the pricing FAQ, with no amount stated yet. |
Checked November 2026.
What SuperOps does
- Agentic OS and Agent Builder
- Both are listed in the platform menu for autonomous IT work and both are marked beta on the homepage. Agentic OS (beta) is part of the Prime plan.
- AI in the service desk
- AI ticket summarization, smart worklog summaries, script generation and intelligent alerting are listed as included in both plans, covering the daily work of a service desk.
- Autonomous patching
- Patching runs inside guardrails the admin sets, with installation windows, deferral and maintenance mode, so automation stays within the change times agreed with each client.
- MCP access
- MCP access is marked new in the plan comparison and included in both plans, which gives outside AI assistants a stated route into the platform.
- Remote troubleshooting and network discovery
- Remote sessions run through Splashtop, TeamViewer or ScreenConnect on a bring-your-own-license basis. Network discovery, topology mapping and ICMP monitoring cover network devices alongside endpoints, as listed on the product pages.
How SuperOps handles your data
The Responsible AI Practices page states that customer data is not used to train, retrain or improve SuperOps AI models, and not used to train OpenAI or other third-party AI systems without explicit consent. Customers pick United States or Europe hosting at sign-up, on Amazon Web Services. The security page states SOC 2 Type II, ISO 27001, HIPAA and GDPR compliance. The privacy policy keeps personal data while a legitimate business need exists, then deletes or aggregates it, and the pages opened give no retention period for customer data.
Where SuperOps falls short in practice
- Headline AI is in beta. Agentic OS and Agent Builder carry a BETA label on the homepage. A provider planning autonomous remediation for paying clients should test how far those features can be trusted today.
- AI cost is not fully known. Agents are add-ons priced separately, with pricing still to be announced. The public pages therefore cannot give a full cost for the AI side of the platform.
- Mobile management needs the higher plan. MDM, Apple Business Manager, zero-touch deployment and geo-location tracking are not included in Prime, so a provider with phones and tablets in scope has to price Prime Plus.
- API not verified. No API documentation page was opened, and MCP access is the only programmatic route the plan comparison lists. That means the API was not verified, not that none exists.
Works with
Alternatives to SuperOps
SuperOps: common questions
How much does SuperOps cost per endpoint?
No list price is published. The pricing FAQ says plans are priced per endpoint per month, that the price depends on plan and fleet size, and that larger fleets get lower per-endpoint prices. The page offers Request pricing or a free trial, and each quote lists everything paid.
Is SuperOps customer data used to train AI?
The Responsible AI Practices page says customer data is not used to train, retrain or improve SuperOps AI models, and not used to train OpenAI or other third-party AI systems without explicit consent. The vendor also states that AI features can be switched off entirely.
Is the Agentic OS in SuperOps generally available?
The homepage marks Agentic OS and Agent Builder as beta, and the plan comparison lists Agentic OS (beta) in Prime. Agents are sold as add-ons with pricing to be announced, so confirm what is available to your account before building a workflow on it.
Can I choose where SuperOps hosts my data?
Yes. The data hosting policy says customers choose United States or Europe at sign-up, and the platform is hosted on Amazon Web Services. The security page also states SOC 2 Type II, ISO 27001, HIPAA and GDPR compliance for the service.
What is the difference between Prime and Prime Plus?
Prime covers Windows, Mac and Linux computers and servers with patching, ticketing and the service desk. Prime Plus adds MDM for iOS, iPadOS and Android, Apple Business Manager integration, zero-touch deployment, remote actions and SSO with Microsoft Entra ID and Okta.