Tool profile
Viedoc: cost, fit and limits
Viedoc is a clinical trial platform made by Viedoc Technologies of Uppsala, Sweden, that offers EDC, ePRO, televisits, eSignature, randomization, trial supply management and medical coding as modules. Its Viedoc Vantage initiative adds AI to medical coding, with every suggested code approved by the study team.
What to know first
Viedoc prices by study and module, with unlimited users included and no per-seat fees. Hosting, backups, support and updates sit in the license. The company states about 8,000 studies, 140,000 users and 75+ countries, which are vendor figures with no time frame. Its security page is detailed on certifications and validation but silent on hosting location, and the privacy policy covers website visitors, not study data.
Viedoc at a glance
| Maker | Viedoc Technologies, Sweden |
|---|---|
| Free plan | No |
| Entry price | Quote only |
| API access | Yes |
| Category | Best AI Clinical Trial Software in 2026, rank 5 of 11 |
| Website | viedoc.com |
Who Viedoc is best for
Global CRO teams
More than 40 languages are supported, and unlimited users per license suit CROs that bring in monitors, coders and site staff from many countries.
Sponsors that value validation packets
Each release ships a Viedoc Inspection Readiness Packet with a validation summary report, requirements, traceability matrix and release notes. Quality teams can file it for each release.
Studies needing randomization and supply
Randomization, trial supply management and medical coding are modules in the same platform, so they share one login and database.
Viedoc plans and pricing
| Plan | Price | What it includes |
|---|---|---|
| Modular license | Quote, study-based | Choose modules such as EDC, ePRO, televisits, record sharing and eSignature. No per-seat fees, and unlimited users are included. |
| Randomization and supply | Quote, study-based | RTSM and trial supply management modules for blinded allocation and drug shipments, priced with the rest of the study. |
| Medical coding with Vantage | Quote, study-based | Medical coding module with AI-suggested codes, each approved by the study team before it is used. |
| Inspection Readiness Packet | Included per release | Validation summary report, requirements specification, traceability matrix, release notes and an impact assessment come with each release. |
Checked November 2026.
What Viedoc does
- AI-assisted medical coding
- Viedoc Vantage suggests codes and says every code is approved by your team. The page says this supports data consistency and reduces coding time. Reviewers decide on each suggestion.
- Modular study design
- Teams pick modules for EDC, ePRO, televisits, record sharing and eSignature, and a Japan-specific PMS module is listed. The platform also supports more than 40 languages, according to the home page, and shares one database across modules.
- Performance Qualification
- Each release must pass a regulatory test suite during Performance Qualification, which the security page says happens before the release is made. The security page describes this stage in its validation section.
- CSA STAR and SOC 2
- Company-wide ISO 27001:2022, a SOC 2 Type 2 report on request and a CSA STAR Level One self-assessment are stated. Other frameworks, such as 21 CFR Part 11 and GAMP 5, are listed as alignments, not certifications.
- Server status page
- A public status page at status.viedoc.com lets customers check availability. A public status page at status.viedoc.com lets customers check availability, and the security page points to a technical description for backup and restore testing details.
How Viedoc handles your data
Viedoc's security page states company-wide ISO 27001:2022, a SOC 2 Type 2 report available on request from the audit mailbox, and a CSA STAR Level One self-assessment. It describes validation by Viedoc Technologies for standard functionality. It does not name a hosting provider or location, describe backups in detail or address AI data use. The privacy policy covers website visitors and customer representatives, says cloud suppliers store some information and that data may be transferred to third countries including the USA. A study-level data processing agreement was not reviewed.
Where Viedoc falls short in practice
- Hosting unnamed. Neither the security page nor the privacy policy states where study data is hosted, so a European sponsor must ask in writing. Add this to the data processing agreement.
- Pricing not shown. The modular, study-based model is described, but no figures appear. Budget requires a quote that lists each module. Ask for each module and each study to be itemized separately.
- AI described narrowly. Viedoc Vantage is described mainly as medical coding. Buyers who want protocol-to-study building or source extraction should look at other vendors. Ask for specifics in a demo.
Works with
Alternatives to Viedoc
Viedoc: common questions
Does Viedoc charge per user?
No. The home page says pricing is modular and study-based with no per-seat fees, and unlimited users are included at no extra cost. Maintenance, hosting, backups, support and updates are said to be included in the license. No figures are printed.
What does Viedoc's AI do?
Viedoc Vantage applies AI to medical coding, suggesting codes that the study team approves. The page says the aim is to cut coding time and support consistency, and describes building AI into the existing platform. No other AI tool is described.
Which security certifications does Viedoc state?
The security page lists ISO 27001:2022 covering all Annex A controls, a SOC 2 Type 2 report from a third-party auditor on request, and CSA STAR Level One. It also lists alignment with GDPR, 21 CFR Part 11, ICH GCP, HIPAA and GAMP 5.
What is the Viedoc Inspection Readiness Packet?
It is a document set shipped for each release, containing a validation summary report, a requirements specification, a traceability matrix, release notes and an impact assessment. Sponsors can use it in their own vendor qualification files. Quality teams can file the packet for each release in their vendor qualification records.
Where is Viedoc headquartered?
The careers site says Viedoc is headquartered in Uppsala, Sweden, with offices in the US, Japan, Vietnam, China and Australia. The home page lists support for more than 40 languages and customers in 75+ countries, which are vendor claims. The current security page lists offices in Uppsala, Tokyo, Shanghai, Raleigh and Hanoi.