Tool profile
Xentral: cost, fit and limits
Xentral is a cloud ERP made by Xentral ERP Software GmbH of Augsburg, Germany, that pulls orders from online shops and marketplaces into one system for stock, shipping, invoicing and DATEV export. It targets direct-to-consumer brands and online retailers, and lists AI agents and a co-pilot in every plan.
What to know first
Xentral sells five plans, from Launch at 99 euros a month to a quoted Scale tier, and users are unlimited everywhere. Launch adds 0.30 euros per order and stops at 100 orders and 500,000 euros revenue a year. The AI agents and co-pilot are free until 31 December 2026, then bill by credits. API access and the MCP server start at the Business plan, so budget buyers get the order desk but no programmatic access.
Xentral at a glance
| Maker | Xentral ERP Software GmbH, Germany |
|---|---|
| Free plan | Free trial only |
| Entry price | €99 per month plus €0.30 per order |
| API access | Yes |
| Category | Best AI Order Management Software in 2026, rank 1 of 11 |
| Website | xentral.com |
Who Xentral is best for
Direct-to-consumer brands in Germany
The plans count orders and revenue, include unlimited users and ship with DATEV export, which matches how German online sellers bill and report.
Teams that want ChatGPT or Claude on ERP data
Business and above include an MCP server and API access, so staff can query orders and stock from an assistant they already use.
Sellers who like to test before paying
A trial is offered, and the page prints plan prices, so a pilot with real orders can precede any sales conversation.
Xentral plans and pricing
| Plan | Price | What it includes |
|---|---|---|
| Launch | 99 euros per month plus 0.30 euros per order | Capped at 100 orders a month and 500,000 euros revenue a year; one online shop, one marketplace, stock, invoices, DATEV and AI agents. |
| Starter | 349 euros per month | Includes 500 orders a month and a service package, with shops, marketplaces, stock, shipping, delivery notes, DATEV and AI agents. |
| Business | 649 euros per month | Adds Xentral Connect, automation, pick and pack, a return portal for 24 returns a month, supplier orders, API access and the MCP server. |
| Pro | 849 euros per month | Adds quotes, offers, discounts, dunning, cost centers, SEPA payments, extended invoices and an order proposal for purchasing. |
| Scale | Quote on request | Maximum API rate limits and volume, full automation, complex workflows, a premium SLA and flexible contract terms for large shops. |
Checked November 2026.
What Xentral does
- Order traffic light
- Orders from every connected channel land in one overview, and a traffic light flags problems with stock, payment or shipping so staff can start with the orders that are blocked.
- AI core with agents
- The vendor describes AI that works on the same data as the team, runs routine steps automatically and hands exceptions to a person, with agents built in chat from the Xentral hub.
- Order proposal
- From the Pro plan, Xentral suggests an order date for supplier purchases, which links replenishment to the stock and sales data already stored in the same system.
- Return portal
- Business includes a return portal with up to 24 returns per month, so customers can register a return without writing an email, and the data feeds the order record.
- MCP server and API
- Business and higher include API access and an MCP server, which lets ChatGPT, Claude or Copilot read ERP data under the account's permissions, without a custom integration project.
How Xentral handles your data
The pricing page FAQ says the platform runs on AWS in Frankfurt and that data is kept to what it prints as the ISO270-18 standard, a label no other certification accompanies on the pages read. Xentral does not state whether customer data trains AI models, and no retention period for customer data is given, because the privacy policy covers website data only. Buyers who plan to connect AI agents to customer addresses should ask for the data processing agreement and for written terms on AI processing before moving live orders.
Where Xentral falls short in practice
- Credits start in 2027. AI usage is included at no extra charge only until 31 December 2026. From January 2027 it bills by credits, with extra packs starting at 50 euros, so the AI line of the budget is open.
- Launch is small. Launch caps at 100 orders a month and 500,000 euros revenue a year, and adds 0.30 euros per order. A shop with seasonal peaks can pass the cap and move to Starter at 349 euros.
- Programmatic access costs more. API access and the MCP server begin at Business, 649 euros a month. Buyers on Launch or Starter who need integrations beyond the listed connectors cannot build their own.
- Revenue-linked pricing. Prices depend on revenue and shipping volume and apply to new customers and contracts older than 12 months, so the quote for a larger shop may differ from the table.
Works with
Alternatives to Xentral
Xentral: common questions
How much does Xentral cost per month?
Xentral Launch costs 99 euros per month plus 0.30 euros per order, with a cap of 100 orders a month. Starter is 349 euros, Business 649 euros and Pro 849 euros, and Scale is quoted. The vendor says prices depend on revenue and shipping volume, and that users are unlimited in every plan.
Does Xentral charge extra for its AI agents?
Not until the end of 2026. The vendor states that AI costs nothing extra until 31 December 2026 and then bills by credits from January 2027, with extra credit packs from 50 euros. The agents and co-pilot are listed from the Launch plan upward, so the credit price is the open question.
Where does Xentral host customer data?
The pricing page FAQ names AWS in Frankfurt. The same FAQ mentions a standard printed as ISO270-18, and no other certification is named on the pages read. Retention periods and AI training terms for customer data are not stated, so request them in writing.
Can ChatGPT or Claude connect to Xentral?
Yes, from the Business plan. Xentral lists an MCP server and API access there, and says ERP data can then be queried from ChatGPT, Claude or Copilot. Launch and Starter do not list either, so the 649 euro plan is the entry point for assistant access.
Is Xentral suitable for a shop with fewer than 100 orders a month?
It can be. Launch is built for that size, with one shop and one marketplace connection plus invoices, stock and DATEV for 99 euros and 0.30 euros per order. A trial exists, but growth past 100 orders or 500,000 euros revenue a year forces a plan change.