Alternative to
6 Alternatives to PagerDuty in 2026
PagerDuty is an on-call and incident response platform that teams reconsider when platform fees start at $2,800 a year, when AIOps and Advance are billed separately from the per-user plan, or when a review finds no hosting region on its security page. ilert, All Quiet and incident.io are the usual landing spots.
Why people look for an alternative to PagerDuty
Platform fees with metered AI
The Reliability Platform plans are priced per year, not per seat: Starter $2,800, Essential $12,000 and Plus $48,000. Each includes a fixed pool of seats, Signal Intelligence Events and AI Actions, so growth means moving to the next fee.
Add-ons on the per-user plan
Incident Management Professional costs $21 per user on annual billing, or $25 monthly. AIOps, PagerDuty Advance, Runbook Automation, Status Pages and Live Call Routing are all sold separately from it.
No region or AI terms on the security page
The security page lists FedRAMP Low, SOC 2 Type II and ISO 27001, but no hosting region, retention period or AI training position. It points to a separate Advance AI disclosure that a buyer must read.
The best PagerDuty alternatives
- 1
ilert
ilert is a German vendor with four tiers: a free tier for 5 users, Pro at $19 per user, Scale, and Enterprise starting at $49. ISO 27001 and German hosting are stated on the pricing page. Monthly AI credits scale from 250 up to 5,000, while the autonomous SRE agent remains in closed beta.
Switch if you Move to it if you want published per-user prices and German hosting stated up front.
- 2
All Quiet
All Quiet is the cheapest per seat here: Standard is $4.99 and Pro is $9.99 per user, and nothing extra is charged for AI. It offers a 14-day trial rather than a free plan, and you choose Frankfurt or US storage. AI is minimal: agent workflows go through its public API using a model you bring.
Switch if you Choose it if you want the lowest per-user price and have no use for built-in AI agents.
- 3
incident.io
incident.io starts with a free Basic plan. Team costs $15 per user on annual billing, Pro sits above it, and on-call adds $10 or $20 per user. The AI scribe, suggestions and postmortem editor are tied to Pro and Enterprise, while a SOC 2 report and HIPAA compliance apply across all plans.
Switch if you Pick it if your responders work in Slack and you want postmortems drafted for them on Pro.
- 4
Rootly
Rootly has no free plan: Incident Response is $20 per user and On-Call adds a second $20 per user. The privacy policy states that its AI providers neither retain nor train on submitted data. Pricing for the AI SRE agent comes by quote, and hosting is in the United States.
Switch if you Go with it if you need your AI vendors' no-training promise in writing and can accept US hosting.
- 5
FireHydrant, a US vendor, gives up to 10 responders a free plan along with a chatbot for Slack and Teams. Pro runs $25 per responder monthly on annual billing, capped at 5 runbooks and 5 integrations. Its AI summaries, transcripts, triage and retrospectives are reserved for the Enterprise tier.
Switch if you Try it if your incident workflow matters more than AI features and 10 free responders cover your team.
- 6
Xurrent
Xurrent IMR has no listed price: quotes depend on platform users and company size, and a proof of concept replaces a free plan. Sera noise reduction, postmortem drafts and an MCP server come with every tier. A buyout offer named Retire the Pager covers existing PagerDuty or Opsgenie agreements.
Switch if you Use it if you are mid-contract with PagerDuty and want AI included at every tier.
Before you switch away from PagerDuty
Start by listing the PagerDuty pieces your team really uses: schedules, escalation policies, event rules, Runbook Automation, status pages, Live Call Routing numbers and the Slack or Teams chat flows. Export services and rotations, then rebuild a single team's rotation in the candidate before moving anyone else. Look at your renewal date and at how many Signal Intelligence Events and AI Actions you burned through. Keep both tools live side by side for one on-call week, so no alert fires twice or gets missed. Get each vendor to name its hosting region in writing.
The full ranking of this category is in Best AI Incident Management Software in 2026.
Frequently asked questions
What does PagerDuty's free plan include?
The Free Incident Management plan costs $0 and covers 5 users, 1 on-call schedule, 1 escalation policy and basic chat. Phone and SMS alerts stop at 100 per month. ilert, xMatters and incident.io also run free tiers for small teams, each with different caps.
Which PagerDuty alternatives let me choose where data is stored?
All Quiet lets you choose between EU (Frankfurt) and US storage on its pricing page, and ilert says it is hosted in Germany. Rootly runs in the United States, and incident.io's pages name no region. PagerDuty's security page names none, so ask it for one in writing.
Can I cancel PagerDuty early if I move to Xurrent?
Xurrent advertises a buyout program, Retire the Pager, aimed at PagerDuty and Opsgenie agreements, yet its terms come only on a sales call and the figures are Xurrent's own. Check the early-termination terms of your PagerDuty annual fee first, and ask Xurrent for the offer in writing.
Is PagerDuty's per-user plan cheaper than the platform plans?
At $21 per user, a team of 10 pays about $2,520 a year, which is below Starter's $2,800 platform fee. The per-user plan leaves out AIOps and Advance, while Starter includes 5,000 events, 1,000 AI Actions and generative agents, so compare what you need.