Head-to-head
Close vs Pipedrive: which one in 2026?
Close is a CRM built around calling, email and SMS for small inside-sales teams, and Pipedrive is a pipeline-first CRM known for its visual deal boards. Only Close's prices could be checked for this page, so the comparison leans on features and data handling rather than cost.
Verdict
This site ranks Pipedrive above Close in the CRM list, but this page cannot settle a cost comparison because Pipedrive's price page was blocked when checked. On what could be read, Close is the sharper tool for phone-heavy inside sales and Pipedrive the broader pipeline tool with a larger marketplace. Choose Close for dialing and a clear price ladder, Pipedrive for pipeline-first teams, and get a current Pipedrive quote either way.
Close and Pipedrive side by side
| Close | Pipedrive | |
|---|---|---|
| Price entry | $9 per user per month (Solo, billed annually) | Lite tier, under $20 per seat per month billed annually |
| What the product is built around | Outbound selling by phone and inbox: Smart View lists dial leads in sequence, and email and SMS live in the same record. | Visual kanban pipelines and deal tracking, with custom fields, formulas and data import described on the home page. |
| Published prices | As of November 2026: Solo $9, Essentials $35, Growth $99 and Scale $139 per user per month, each shown with a higher struck-through price. | Not checked. The pricing page returned a Cloudflare block (HTTP 403) on 10 November 2026, so no Pipedrive plan price appears here. |
| Trial terms | 14-day free trial that includes $5 of calling and enrichment credits, per the pricing page. | 14-day free trial with no credit card required, per the home page. Nova is stated as included in every subscription. |
| AI features named by the vendor | AI Notes for calls and meetings, the Chloe assistant that answers from your pipeline, and a Voice Agent listed as beta. Credits are metered per user. | A sales assistant that predicts likely wins and losses, plus Nova for meeting briefings, call transcription and drafted CRM updates you approve. |
| Automation | Workflows start at Growth; Solo and Essentials have none. Growth adds a power dialer and Scale adds a predictive dialer. | Workflow automation, lead routing and follow-up sequences are named on the home page; which plan unlocks them was not checked. |
| Email connections | Three connected email accounts on Essentials, and ten on Growth and Scale. Solo does not list a connected-account count on the pricing page. | Two-way email sync for up to five accounts, plus email templates, per the home page. Whether the limit varies by plan was not checked. |
| Security statements | SOC 2 Type II, with the report on request. AWS is a named subprocessor, and OpenAI and Anthropic are listed for AI functions. | AES-256 encryption, SOC 2 compliance and hosting on Rackspace and AWS, from the home page. The privacy policy URLs returned 404, so training use was not checked. |
| Integrations | More than 100 integrations are listed on the pricing page, along with an MCP option for connecting AI clients. | A marketplace with more than 500 integrations, plus Android and iOS mobile apps, per the home page. Calendar sync covers Google Meet, Zoom and Teams. |
Where each one wins
Close wins on
- Four published plans with a $9 solo tier, so a one-person team can budget before talking to anyone
- Calling, SMS and a power or predictive dialer are core to the product rather than add-ons
- Names its AI subprocessors and a SOC 2 Type II report, which gives a security reviewer something concrete
Pipedrive wins on
- A marketplace of more than 500 integrations, about five times the count Close lists
- Deal pipelines are the center of the product, which suits sales that do not run on the phone
- Nova is stated to be included in all subscriptions at no extra cost, with no credit meter mentioned
Which to pick
Pick Close if
Your reps spend the day dialing and emailing leads, you want published per-seat prices, and you can live with usage-based calling and SMS charges.
Pick Pipedrive if
Your sales process is pipeline-driven with many tool connections, and you will confirm current plan prices with Pipedrive before committing to a budget.
Each tool in context: Close profile, Pipedrive, and the full Best CRM Software in 2026.
Frequently asked questions
Is Close cheaper than Pipedrive?
That could not be verified. Close lists $9 to $139 per user per month as of November 2026, but Pipedrive's pricing page was blocked (HTTP 403) when checked, so no figure is given for it. Compare both on the vendors' own pages, and include Close's pass-through calling and SMS charges when you total the cost.
Which CRM has a free trial, Close or Pipedrive?
Both offer a 14-day trial. Close's pricing page adds $5 of calling and enrichment credits to the trial, and Pipedrive's home page says no credit card is required. Neither page, as read, describes a permanent free plan, so plan for a paid tier after two weeks.
Which of the two is better for cold calling?
Close, going by what the vendors say. Its Smart View lists dial leads in sequence, Growth adds a power dialer, and Scale adds a predictive dialer and live call coaching. Pipedrive's pages we read mention meeting links and call transcription through Nova, not a dialer.
Do Close and Pipedrive train AI models on my CRM data?
Neither answer is confirmed. Close's security page lists OpenAI and Anthropic as subprocessors but does not say whether customer data trains models. Pipedrive's privacy policy could not be opened, since the URLs tried returned 404. Ask each vendor for written terms before loading customer records.