Tool profile
Close: cost, fit and limits
Close is a sales CRM made by Elastic Inc that bundles calling, email, SMS and AI credits per seat, with a power dialer on its Growth plan and a predictive dialer on Scale, for small and mid-sized outbound sales teams.
What to know first
Close sells four seat plans, from a one-user Solo plan to Scale, and every plan carries a monthly AI credit allowance per seat. Chloe, its AI sales agent, is included everywhere, while dialing automation is gated: the power dialer starts on Growth and the predictive dialer on Scale. The pricing text shows two figures per plan without naming billing cycles, so confirm which one applies at checkout.
Close at a glance
| Maker | Close, United States |
|---|---|
| Free plan | Free trial only |
| Entry price | $9 per user per month (Solo, billed annually) |
| API access | Yes |
| Category | Best AI Sales Dialer Software in 2026, rank 6 of 12 |
| Website | close.com |
Who Close is best for
Solo founders and first sales hires
The Solo plan at $9 per user caps at one user and includes 500 AI credits, enough to try Chloe and AI features before hiring anyone else.
Teams moving off spreadsheets and a separate phone app
Essentials adds built-in calling, SMS, email, forms and a centralized inbox with unlimited contacts, so a small team can drop a standalone calling tool.
Outbound teams that need a predictive dialer
Scale adds the predictive dialer, role-based access, lead visibility rules, live call coaching and unlimited recording retention for teams with managers.
Close plans and pricing
| Plan | Price | What it includes |
|---|---|---|
| Solo | $9 per user per month (shown beside $19) | One user maximum, 500 AI credits per month, Chloe and AI features, up to 10,000 leads, and no workflows. |
| Essentials | $35 per user per month (shown beside $49) | 1,000 AI credits per user with a shared pool up to 10,000, unlimited contacts and leads, email, calling, SMS, forms and a centralized inbox. |
| Growth | $99 per user per month (shown beside $109) | 1,500 AI credits per user, automated workflows, Chloe in Workflows, the power dialer, custom activities and bulk email. |
| Scale | $139 per user per month (shown beside $149) | 2,000 AI credits per user, role-based access, lead visibility rules, the predictive dialer, unlimited recording retention and live call coaching. |
Checked October 2026.
What Close does
- Chloe AI sales agent
- Chloe is the built-in agent on every plan, with batch calling, AI lead summaries and suggested next actions. In Workflows it can act on a trigger, which starts on Growth.
- Two dialing modes by plan
- Growth adds the power dialer and Scale adds the predictive dialer, so dialing speed is a pricing decision. Lower plans still hold calling and SMS, with manual dialing.
- AI credits per seat
- Credits run from 500 per user on Solo to 2,000 on Scale, with pooled allowances up to 10,000 to 20,000 on the higher tiers. Heavy AI use can reach the ceiling.
- Call Assistant add-on
- Call Assistant is sold per organization at $50 a month plus $0.02 per minute. It is separate from plan credits, so cost grows with call time.
- Notetaker and email rewrite
- The pricing page lists a Notetaker for meetings, and AI email rewrite from Essentials upward, which keeps simple writing help out of the Solo tier. The page does not say whether the Notetaker is gated by plan.
How Close handles your data
The privacy policy opened for this page lists the OpenAI API and Anthropic as AI providers but does not give training terms, so whether customer calls or notes train models is not stated there. Customer data is kept while the account is active, plus legal and dispute periods, and deleted or anonymized after a reasonable time or sooner on request. Processing locations given include the United States for AWS and Vercel, Spain for Typeform and France for Livestorm. No security certification is named in the policy, and no single hosting region is stated.
Where Close falls short in practice
- One user on the cheapest plan. Solo allows a single user and no workflows, so the $9 price stops being relevant the moment a second rep joins and Essentials or Growth is needed.
- Automation sits in the upper tiers. Workflows and the power dialer need Growth at $99, and the predictive dialer needs Scale, so a team that wants dialing speed pays for the third or fourth tier.
- Unclear billing cycle in the price text. Each plan shows two prices side by side without a stated cycle in the captured text. A buyer should confirm monthly or annual billing and the seat minimum before approving budget.
Works with
Alternatives to Close
Close: common questions
What does Close cost per user for dialing?
The power dialer starts on Growth at $99 per user and the predictive dialer on Scale at $139, as of November 2026. Each price appears next to a higher figure, and the page text does not state the billing cycle, so confirm it during a trial.
Does Close include AI on the cheapest plan?
Yes. Solo at $9 includes 500 AI credits per user per month along with Chloe and AI features, but limits the account to one user and up to 10,000 leads, with no workflows. Credits rise per seat on each upper tier.
What does the Call Assistant add-on cost?
Call Assistant is priced per organization at $50 per month plus $0.02 per minute. It is separate from the AI credits in each plan, so a team that records and analyzes many hours of calls should estimate the per-minute charge first.
Where does Close process customer data?
The privacy policy lists the United States for AWS and Vercel, plus Spain and France for two other providers, and does not name one hosting region. It lists OpenAI and Anthropic as AI providers without training terms, so ask Close for a written statement.
Can Close replace a separate dialer?
For small teams, yes: Growth has the power dialer and Scale the predictive dialer, next to email and SMS in one record. Teams that need multi-line parallel dialing should compare dialer-first tools such as Kixie or Salesfinity, which pitch higher dialing volume.