Head-to-head
EvaluAgent vs CallMiner: which one in 2026?
EvaluAgent is a contact center quality assurance product that scores conversations against custom scorecards and publishes per-user prices. CallMiner is a larger conversation analytics suite called Eureka that adds capture, redaction, real-time guidance and virtual agents under custom quotes. One is priced for QA teams, the other for enterprise analytics programs.
Verdict
EvaluAgent is the straightforward choice for a QA team that wants scoring and coaching with prices it can read and a long integration list. CallMiner suits an enterprise that wants one analytics platform spanning capture, redaction, guidance and automation, and accepts that cost is only revealed through sales. Neither page set states whether customer conversations train AI models, so put that question in writing to both before a pilot.
EvaluAgent and CallMiner side by side
| EvaluAgent | CallMiner | |
|---|---|---|
| Price entry | from $35 per user per month | Quoted |
| Price visibility | From $35 per user per month for AutoQM & Improvement and from $65 for the tier with Conversation Intelligence. Currency code is not stated. | Custom quote for the Eureka platform. The pricing page shows no amounts and points buyers toward demos. |
| What gets scored | Automated QA scoring runs on 100% of conversations against custom scorecards, feeding coaching workflows and performance dashboards. | Automated scoring and progress tracking sit in a Coach module, alongside root-cause analysis and emotional-tone labels in Analyze. |
| Beyond QA | The higher tier adds reason-for-contact detection, theme detection, sentiment trends and predictive Voice of the Customer metrics. | Adds RealTime next-best-action guidance, outreach surveys and OmniAgent voice virtual agents, plus generative summaries and natural-language search. |
| Privacy controls | PII redaction with custom rules, an audit log and role-based access control are listed as product features. | Record, Screen Record and Redact capture and anonymize interactions, including redaction of sensitive numeric data. |
| Compliance statements | The homepage shows SOC 2 Type II, ISO/IEC 27001:2022 and GDPR, and says data stays in region without naming it. | The security page lists SOC 2 Type II, FISMA, HITRUST, ISO 27001:2022 and PCI DSS controls, audited by KirkpatrickPrice. |
| Hosting locations | Region is not named on the pages read, and the privacy policy page opened contained only its introduction. | The privacy policy lists servers in the UK, EEA, Australia, Canada and the United States. |
| Telephony ties | Named integrations include Genesys Cloud, NICE CXone, Talkdesk, Zoom Contact Center, Amazon Connect and Aircall, plus Zendesk and Salesforce. | Only the Open Voice Transcription Standard is named on the pages opened, with APIs and connectors described in general terms. |
| Trial route | No free plan or trial is listed. A proof of concept follows a demo, with no price or duration stated. | No free trial appears. Evaluation goes through demos, and the pages name no tier or amount. |
Where each one wins
EvaluAgent wins on
- Published per-user prices let a QA lead budget before a sales call
- A long list of named contact center and CRM integrations shortens connection planning
- Pay per conversation option exists for AI agents and high-volume work, quoted on request
CallMiner wins on
- Covers capture, redaction, real-time agent guidance and virtual agents in one suite, not just scoring
- Lists hosting in five regions and a long set of audited controls on its security page
- Use-case pages address risk, compliance, fraud and collections, beyond service quality
Which to pick
Pick EvaluAgent if
A QA or coaching team wants automated scoring on every conversation, a visible per-seat price, and ready connectors to its existing telephony platform.
Pick CallMiner if
A large operation needs analytics across compliance, collections and service, wants real-time agent prompts, and will negotiate a custom enterprise quote.
Each tool in context: EvaluAgent profile, CallMiner profile, and the full Best AI Contact Center QA Software in 2026.
Frequently asked questions
Which is cheaper, EvaluAgent or CallMiner?
Only EvaluAgent publishes prices, starting from $35 per user per month and $65 for the tier with Conversation Intelligence. CallMiner sells Eureka on custom quotes with no amounts on its pricing page, so a direct comparison needs a quote built for your agent count and modules.
Do both score every call automatically?
EvaluAgent states automated QA scoring on 100% of conversations against custom scorecards. CallMiner describes automated scoring and progress tracking inside its Coach product, but the pages opened do not state a coverage percentage, so ask what share of interactions is scored on your contract.
Where is customer data stored?
CallMiner's privacy policy lists servers in the UK, EEA, Australia, Canada and the United States. EvaluAgent says data stays in region but does not name the region on the pages read, and its privacy policy page showed only an introduction, so request a hosting statement in writing.
Does either use my conversations to train AI?
Neither page set addresses it. EvaluAgent's homepage and CallMiner's security and privacy pages do not mention model training on customer conversations or specific retention periods. Treat it as an open contract question and require a written answer before processing recordings.