Tool profile
CallMiner: cost, fit and limits
CallMiner is a conversation analytics and customer intelligence company, legally CallMiner, Inc., whose Eureka platform applies AI to contact center conversations for quality management, compliance and risk, sales, collections and BPO use cases. It is headquartered in Massachusetts.
What to know first
CallMiner sells the Eureka platform by use case and quotes it: the pricing URL redirects to the Eureka product page, which offers demos and more pricing details, and no amounts are shown. The privacy policy gives a Waltham, Massachusetts headquarters. The security page lists SOC 2 Type II, ISO 27001:2022, HITRUST, FISMA and PCI DSS controls. No free trial was found on the pages opened.
CallMiner at a glance
| Maker | CallMiner, Inc., United States |
|---|---|
| Free plan | No |
| Entry price | Quote only |
| API access | No |
| Category | Best AI Contact Center QA Software in 2026, rank 7 of 13 |
| Website | callminer.com |
Who CallMiner is best for
Compliance-heavy operations
Compliance and risk analytics sit beside quality management on the same platform, which suits collections, financial and BPO teams that audit conversations for regulatory wording.
Teams that want coaching tied to scores
Coaching connects to agent performance, so a quality program can assign coaching from the same data that feeds the quality dashboard.
Buyers with security reviews
The security page names a long list of attestations, including HITRUST and FISMA, which is more than most vendors in this category publish.
CallMiner plans and pricing
| Plan | Price | What it includes |
|---|---|---|
| Eureka platform | Custom quote | Customer intelligence and CX automation, with quality management, compliance and risk, sales, collections and BPO solutions arranged by use case. |
| Pricing detail | Not published | The pricing page redirects to the product page, which says to explore demos and get more pricing details; no tier or amount appears. |
| Free trial | None found | No free plan or trial appeared on the pages opened, so evaluation starts with a demo. |
Checked November 2026.
What CallMiner does
- Quality management
- AI-powered quality management and analytics cover quality assurance and compliance, scoring conversations so supervisors can focus on exceptions instead of picking calls to review. The scoring is described as AI powered, though the pages give no accuracy figures.
- Real-time assistance
- Real-time assistance and post-call insights are offered for frontline agents, so prompts during a call and review afterwards can come from the same analytics base.
- Compliance and risk
- Compliance and risk analytics are a named solution area, which matters for collections and financial calls where required statements must be present. The pages do not list the specific regulations or scripts it can check.
- OmniAgent
- OmniAgent call handling is described in a customer case study as built with Azure OpenAI. The case study is the only place a model provider is named.
How CallMiner handles your data
The security page lists SOC 2 Type II, FISMA, HITRUST, ISO 27001:2022 and PCI DSS controls, and describes HIPAA controls. The privacy policy says personal information is kept as long as needed to provide services and for the stated purposes, with no fixed period. The pages opened do not state whether customer conversations train models, and they name no hosting region. A customer case study names Azure OpenAI for OmniAgent, so ask which model providers touch your data and in which regions.
Where CallMiner falls short in practice
- No prices anywhere. The pricing URL redirects to a product page and module prices are not listed, so a buyer cannot compare cost with seat-priced rivals before a demo.
- Suite built by use case. Eureka is presented as a broad suite with solutions for quality, compliance, sales, collections and BPO, and a small team may find it larger than needed.
- Integrations not listed. The integrations page opened names no products in its text, so a team must ask which telephony and CRM systems are supported. Integration questions would have to go to sales before a pilot.
Works with
Alternatives to CallMiner
CallMiner: common questions
How much does CallMiner cost?
CallMiner publishes no prices. The pricing URL redirects to the Eureka product page, which says to explore demos and get more pricing details. Expect a quote based on use case, volume and modules after a demo. There is no free tier on the pages opened.
What security attestations does CallMiner list?
The security page lists SOC 2 Type II, FISMA, HITRUST, ISO 27001:2022 and PCI DSS controls, and describes HIPAA controls. Ask for the reports and confirm whether they cover the products and regions you would use. The statement is from the vendor's own page and was not checked against an audit report.
Does CallMiner train AI on customer conversations?
The privacy policy opened does not state it either way. A case study says OmniAgent uses Azure OpenAI. Request a written statement on whether conversation data trains any model, including those of third-party providers. A written answer should cover subprocessors as well.
Is there a free trial of CallMiner?
None was found on the pages opened. The Eureka page points to product demos and pricing details through sales, so a buyer should ask for a pilot on its own recordings and agree success measures first. A paid pilot is a common route but the pages do not describe one.
Where is CallMiner headquartered?
The privacy policy gives 890 Winter Street in Waltham, Massachusetts, in the United States as the headquarters address. The pages opened do not name a data hosting region, so ask where recordings and transcripts would be stored. The privacy policy gives the postal address of the headquarters.