Software advice
Best AI Conversation Intelligence Software in 2026
AI conversation intelligence software is a sales tool that records customer calls and video meetings, transcribes them, and analyzes what was said to score calls, flag deal risks, update the CRM and coach reps. It is built for sales and revenue teams working with named deals. It is not a general meeting note-taker or a call-center quality assurance suite.
Quick answer
Claap ranks first for its readable pricing and free viewer seats. Modjo suits European teams that want French hosting, and Jiminny suits buyers who want a flat fee without usage credits. Gong fits large revenue teams that accept quote-only pricing.
A buyer here is deciding how much of every sales call a vendor may hear, store and score, and what that costs per rep. Prices come as per-seat licenses, add-ons, usage credits or a quote, so list prices rarely compare directly. This ranking favors products that publish a price or state clearly what is bundled, say where data is hosted, and give managers read access without extra seats. It also counts how easily call history leaves when you switch vendors. All facts come from vendor pages read in October 2026. No transcription accuracy or win-rate effect was tested here, so vendor claims about results are treated as marketing.
The 13 best AI conversation intelligence software in 2026, ranked
There is no score. Vendors can pay for more visibility on this website, for example a higher place in a ranking or more room on a page. Commercial relationships can also affect which products we feature and how prominently. How we rank.
| # | Tool | Best for | Free plan | Entry price |
|---|---|---|---|---|
| 1 | Claap | Revenue teams that want recorded calls, CRM fill and coaching with free viewer seats | Yes | EUR 30 per licence per month, EUR 24 on yearly billing |
| 2 | Modjo | French and European sales teams of 3 or more reps that want EU hosting | No | Quoted |
| 3 | Jiminny | Mid-size sales teams that dislike metered AI credits and want one flat quote | Trial | Quoted |
| 4 | Avoma | Small teams that want a meeting assistant first and call scoring as an add-on | Trial | $19 per recorder seat per month on annual billing |
| 5 | Attention | Revenue teams that want agents to draft follow-ups, update the CRM and surface deal risks | No | Quoted |
| 6 | Sybill | Small sales teams that want call summaries, follow-up emails and CRM notes without a heavy rollout | Yes | $30 per user per month (Pro) |
| 7 | Fireflies | Teams that already record all meetings and want call analytics bundled into the seat | Yes | $10 per seat per month on annual billing (Pro) |
| 8 | Gong | Large revenue organizations that want one system for calls, deals and forecasting | No | Quoted |
| 9 | Salesloft Conversation Intelligence | Teams already running Salesloft cadences that want call data in the same platform | No | Quoted |
| 10 | Chorus (ZoomInfo) | ZoomInfo customers that want call analysis next to their contact data | No | Quoted |
| 11 | Observe.AI | Contact centers evaluating every customer call and chat, coaching agents, and adding real-time assist for live agents | No | Quoted |
| 12 | Revenue.io | Salesforce-centered sales teams that want a dialer, call coaching and conversation insights in one package | No | Quoted |
| 13 | Hyperbound | Sales teams that want AI roleplay practice first and call scoring as an add-on step | Yes | Quoted |
- 1
Claap
Claap takes first place because its pricing page is the clearest in the group and viewers cost nothing. Only people who record need a paid licence, so a company can give every manager read access without buying seats. Coaching, CRM auto-complete and ClaapAgent sit on the Business tier, and the vendor states SOC 2 Type II and no training on customer data.
Strong on
- Basic licenses are free for contributors, so sales managers and product staff can watch calls without a paid seat.
- Business tier adds CRM auto-complete, AI coaching and deal insights at a published price.
- Imports history from Gong, Modjo, Fathom and Clari, according to the vendor.
Weak on
- Pro caps recording at 1,000 minutes per month and pools 500 AI credits per licence.
- The public API is listed on the Enterprise plan only.
Skip it if: Large enterprises that need forecasting, or deep pipeline analytics from one vendor. Pro price shown; only recording users pay, and Basic seats for the rest of the team cost nothing.
- 2
Modjo
Modjo ranks second because it states where the data lives: AWS servers in the Paris region, with SOC 2 Type II and GDPR compliance. It records calls, scores them, fills the CRM and drafts follow-up emails, and it exposes an MCP server for AI tools. The cost is a sales conversation, since the pricing page asks you to fill a form.
Strong on
- Hosts data in France on AWS Paris, which answers a common procurement question directly.
- Lists AI call scoring, CRM filling and email follow-up as separate named features.
- Publishes a Bastion trust center with 59 controls and a SOC 2 Type II report.
Weak on
- No public price, and the vendor says Modjo is optimal from 3 sales reps.
- CRM options in the form are HubSpot, Salesforce, Dynamics 365, Pipedrive, Sellsy and Zoho.
Skip it if: Solo sellers and teams of two, which the vendor itself says are below its sweet spot. No price is shown on the pricing page; a form asks for the number of licenses and the CRM.
- 3
Jiminny
Jiminny sits third because its pricing model is unusual: one bespoke fee with recording, transcription and AI included, and no usage meter. A 14-day full-feature trial is offered without a card. The company is registered in London, states SOC 2 Type II, and ships an MCP server. You still need a quote to learn the number.
Strong on
- Flat quote with no usage credits, so heavy call volume does not change the bill.
- 14-day trial of all features without a credit card.
- Covers call recording, coaching, CRM logging and competitive intelligence in one product.
Weak on
- No published price at all, so budgeting starts with a sales call.
- The vendor policy was not checked for model-training terms.
Skip it if: Founders and very small teams who need a price they can read before talking to anyone. Pricing is bespoke per team; the vendor states recording, transcription and AI are included with no usage credits.
- 4
Avoma
Avoma earns fourth place as the cheapest route into call analysis with a published price. The $19 Startup seat is a meeting assistant, and conversation intelligence (call scoring, coaching recommendations, smart trackers) is a separate $29 add-on, with a limited version on the Organization tier. Data is hosted on AWS in the USA, with SOC 2 Type II and ISO 42001.
Strong on
- Viewers and collaborators are free, so only people who record are billed.
- Prices for add-ons are listed per seat, which makes totals easy to compute.
- States SOC 2 Type II and ISO/IEC 42001 certifications.
Weak on
- Hosts all software in AWS facilities in the USA, with no EU region listed.
- Full conversation intelligence costs extra on top of the base seat.
Skip it if: Buyers who need EU-resident data or a single all-in price for call analysis. Startup tier; Conversation Intelligence is a $29 per seat add-on, and viewers are free.
- 5
Attention
Attention ranks fifth because it has moved past recording toward agents that act on a call: draft the follow-up, update the CRM, alert Slack. A rep approves before anything is sent. The company states SOC 2 Type II and HIPAA compliance with a BAA, and documents an API and MCP server. Pricing is not public.
Strong on
- Describes agents built in plain language, with actions that are auditable and traceable.
- Documents a Salesforce and HubSpot two-way sync, SSO and SCIM provisioning.
- Offers a BAA for healthcare and other regulated customers.
Weak on
- No public price and no free tier were found on the site.
- Model-training terms were not found on the security page.
Skip it if: Teams that only want transcripts and a library of recordings without agent features. No pricing page was found; the site routes visitors to a demo booking.
- 6
Sybill
Sybill takes sixth place as a lighter option that starts free. The Free plan gives unlimited recordings and transcripts with 20 AI-summarized meetings a month, Pro lifts that limit, and Business adds CRM autofill of 10 fields plus API and MCP access. Credits are metered per week, so heavy asking of the assistant can hit a cap.
Strong on
- Free plan with unlimited call recordings and 500 credits per week.
- Business tier adds CRM autofill, two-way Slack and API access.
- A mobile app captures in-person meetings as well as calls.
Weak on
- AI credits reset weekly, which can cap heavy use on Free and Pro.
- Coaching and scoring depth is not described on the pricing page.
Skip it if: Large sales organizations that need formal call libraries, scorecards and manager coaching programs. Annual billing saves 17% on listed prices; Business is $90 per user and Enterprise is quoted.
- 7
Fireflies
Fireflies lands seventh because it is a general meeting recorder that bundles conversation intelligence into the Business seat at $19 per month on annual billing. It records Zoom, Google Meet and Teams, and has a free plan and an API. Its sales-specific depth, such as coaching programs and deal inspection, is thinner than the dedicated tools above it.
Strong on
- Free plan exists, and the Business seat includes conversation intelligence and team analytics.
- Vendor states data is not used for AI training by default and lists SOC 2 Type II.
- Works across many meeting platforms with a Chrome extension and mobile apps.
Weak on
- Built for all meetings, not for sales deals, so pipeline views are lighter.
- Private storage and SSO are reserved for the $39 Enterprise tier.
Skip it if: Sales leaders who want scorecards, deal boards and rep coaching workflows as the core product. Conversation intelligence starts at the $19 Business seat, billed annually, or $29 billed monthly.
- 8
Gong
Gong is eighth because its price is hidden behind a form and includes both per-user licenses and a platform fee. The product records calls and analyzes deals, and the vendor states SOC 2 Type II, several ISO certifications including ISO 42001, and that customer data is never used to train generative models. Its parent company is headquartered in Israel.
Strong on
- States SOC 2 Type II, ISO 27001, ISO 27701 and ISO 42001 on its security page.
- Offers bring-your-own-key encryption, custom retention and privacy rules by region or role.
- Connects external AI systems to its data through the Model Context Protocol.
Weak on
- A per-user license plus a platform fee makes a small-team price hard to predict.
- Pricing page asks about team size before it shows anything.
Skip it if: Startups and small teams that need a published price and a quick self-serve start. Per-user licenses plus a platform fee based on users supported; a form returns a proposal.
- 9
Salesloft Conversation Intelligence
Salesloft Conversation Intelligence is ninth because it is mostly attractive to existing Salesloft customers. It turns calls into CRM updates, next steps and coaching moments, and offers real-time guidance during calls. The Salesloft site now lists Clari Forecast and a Conversations login together, so the product is one module of a larger revenue platform, quoted only through sales.
Strong on
- Calls feed CRM updates, seller actions and coaching inside the Salesloft workflow.
- Real-time AI guidance during calls for handling objections.
- Sits next to cadences and forecasting on one login page.
Weak on
- No published price, and buying it alone is not the product focus.
- Certifications and training terms were not verified on the pages read.
Skip it if: Buyers who want a standalone conversation tool with a transparent per-seat price. Pricing is by quote; the site routes to Talk to Sales.
- 10
Chorus (ZoomInfo)
Chorus closes the list because it now lives inside ZoomInfo, which describes conversation intelligence as one piece of an all-in-one go-to-market platform. The Chorus page offers call recording, deal intelligence and market intelligence through a demo request only. ZoomInfo is headquartered in Vancouver, Washington. Standalone buying is possible but the page steers you toward the full platform.
Strong on
- Captures calls, meetings and emails and syncs contacts and communications to the CRM.
- Combines call analysis with ZoomInfo contact data for the same accounts.
- Covers win and loss analysis and market intelligence.
Weak on
- Only a Request Demo path exists on the Chorus page, with no price.
- The Chorus page lists few AI features by name, so check what is current.
Skip it if: Teams without ZoomInfo that want a small, stand-alone call recorder with transparent pricing. Chorus is sold by demo request; ZoomInfo itself lists consumption credits for its data platform.
- 11
Observe.AI ranks eleventh because it is built for customer service floors, not for sales pipeline review. Its pages describe evaluating every interaction, coaching programs and a real-time assist companion for live agents, alongside voice and chat AI agents. Sales teams hunting deal risk or forecast signals will find little there, and no price is posted.
Strong on
- The site describes automatic evaluation of every human and AI conversation, not a sample
- Real-time assist and coaching programs sit on the same platform as the analytics
- Industry pages cover banking, healthcare, insurance, travel and utilities
Weak on
- Aimed at customer experience operations, so sales deal tracking is not the focus
- No price, plan list or free tier appeared on the page read
Skip it if: Sales teams that need pipeline inspection, deal risk flags and CRM forecasting from recorded calls. No price appears on the pages read, and a demo is the listed way to start.
- 12
Revenue.io
Revenue.io ranks twelfth because its conversation intelligence is one part of a larger Salesforce-native package that also includes a dialer and sales engagement. The pricing page lists three tiers, the top one adding deal health scores, forecasting and AI conversation agents. A team on another CRM, or one that only wants call review, would be paying for scope it will not use.
Strong on
- Dialer, call coaching and conversation insights arrive from one vendor for Salesforce teams
- Real-time guidance with battlecards and objection cues is listed on every package
- Higher tiers add AI scorecards, deal health scores and forecast views
Weak on
- The platform is described as built for Salesforce, which narrows fit for other CRMs
- Dollar prices are not published, so a quote is needed to compare packages
Skip it if: Teams on HubSpot or another CRM, or buyers who want standalone call recording and summaries only. The pricing page names three packages (Activate, Engage, Orchestrate) and sends buyers to a demo, with no dollar figure.
- 13
Hyperbound ranks last because it is a partial fit: its main product is AI roleplay practice for sellers, and conversation analysis arrives only in the Perform plan as call scoring, deal coaching and CRM intelligence. Teams whose core need is reviewing recorded customer calls will find purpose-built tools above it. Teams that want to train reps first, then score real calls, get both under one vendor.
Strong on
- A self-serve Free plan includes 45 prebuilt AI roleplays and example scorecards
- Perform adds real call scoring, deal coaching and CRM intelligence on top of Practice
- Scorecards can be built around a sales methodology, per the FAQ
Weak on
- Call scoring sits in the Perform plan, not in Free or Practice
- No prices are published and Live Call Coaching and Deal Strategist are private previews
Skip it if: Teams whose main need is recording, summarizing and searching customer calls without any rep practice or roleplay. No prices are published; Practice and Perform are priced per user and send buyers to book a demo.
How these AI conversation intelligence software were judged
How accurate is the call analysis, and what does it actually produce?
No public benchmark settles this, so judge by output you can inspect. Claap, Modjo and Jiminny list call scoring, CRM filling and coaching as separate features. Avoma gates AI coaching recommendations, call scoring and smart trackers behind a $29 add-on. Attention and Sybill emphasize agents that draft follow-ups and update fields after a call. Run the same ten recorded calls through two vendors during the trial, then compare summaries, CRM field values and the objections each tool flagged. Check the languages supported: Claap lists transcripts in 99+ languages on paid plans, and Avoma lists 70+. Treat vendor claims of accuracy as unverified.
How much does conversation intelligence cost per rep in 2026?
Published prices run from free to about $90 per seat, and many vendors publish nothing. As of October 2026, Claap Pro is EUR 30 per licence monthly and Business EUR 60, with free Basic seats for viewers. Avoma lists $19 for Startup plus $29 for the Conversation Intelligence add-on on annual billing. Fireflies Business is $19 annual and Sybill Pro is $30. Gong, Modjo, Jiminny, Attention, Salesloft and Chorus quote by request. Gong adds a platform fee on top of per-user licenses. Ask any quote-only vendor about minimum seats, implementation fees and the renewal uplift.
Where are recorded sales calls stored and are they used to train AI?
The answers differ more than the marketing suggests. Modjo states AWS Paris hosting, Claap states an AWS EU region and no training on customer data, and Avoma states AWS facilities in the USA. Gong states it never uses customer data to train generative models and lists SOC 2 Type II and ISO 42001. Fireflies states it does not train on data by default. Jiminny states SOC 2 Type II and AWS hosting. For Salesloft and Chorus, the training terms were not checked. Before you record, confirm consent rules by country, because recording laws differ.
Can I move my call recordings and scoring history if I switch?
Recordings are the easiest part to move and scorecards the hardest. Claap says it imports history from Gong, Modjo, Fathom and Clari, which suggests the reverse path is also worth asking about. Gong states customer data is deleted 30 days after contract termination, so request an export before notice. Avoma notes that bulk imports of pre-recorded files can carry a one-time fee. Where a vendor bundles conversation intelligence into a larger suite, as Salesloft and ZoomInfo do, leaving can mean losing CRM mappings too. Ask for a full export of audio, transcripts and tags in writing.
Which conversation intelligence tool fits a startup, a mid-size team or an enterprise?
A startup with two or three reps should look at Claap Basic, Sybill Free or Fireflies, since all three can start without a quote. A mid-size team of ten to fifty reps with a manager who coaches weekly fits Claap Business, Modjo or Jiminny. European companies that need EU-resident data should shortlist Modjo and Claap first. Enterprises with forecast reviews and complex security reviews fit Gong or Salesloft, and ZoomInfo customers can weigh Chorus. Modjo says it is optimal from three reps, so a solo seller should skip it.
How to choose an AI conversation intelligence platform in three steps
- Decide whether you need analysis or only admin relief. Write down what you want the tool to change. If managers need scorecards, call libraries and coaching plans, shortlist the dedicated analysis tools such as Claap, Modjo, Jiminny and Gong. If reps mainly lose time on notes and CRM fields, Attention and Sybill target that work, and a meeting assistant such as Avoma or Fireflies may be enough. Count how many people record and how many only watch, since seat rules differ. Avoid paying for coaching features that nobody on your team has the time to use.
- Test with your own recorded calls. Take ten real calls from different reps, including one with poor audio and one in a second language. Run them through two vendors during the trial. Jiminny offers 14 days with all features, and Avoma offers a 14-day trial of its Organization plan. Compare summary accuracy, objection tags, the CRM fields filled, and the time a manager needs to review a call. Check that the bot or desktop recorder joins your meeting tools without a visible bot if your market dislikes one.
- Check hosting, consent and the exit terms. Read the data pages before you sign. Ask where recordings are stored, whether your data trains any model, how consent is captured for each country you sell in, and what the export format is on termination. Request the SOC 2 Type II report under NDA instead of accepting a badge. For quote-only vendors, ask for minimum seats and the renewal cap in writing, and confirm what happens to recordings after the contract ends. Keep the answers with the contract file.
Frequently asked questions
What is the best AI conversation intelligence software in 2026?
Claap ranks first here because it publishes prices and gives viewers free seats. Modjo and Jiminny follow for EU hosting and flat fees. The best fit depends on team size and budget, so the order reflects clarity of pricing and data terms, not call analysis accuracy, which was not tested.
Is conversation intelligence the same as an AI meeting assistant?
No. A meeting assistant summarizes any meeting for any team. Conversation intelligence is built around sales deals: scorecards, objection tracking, coaching, deal risk and CRM updates. Avoma and Fireflies sit between the two, selling note-taking first and adding sales analytics through a higher tier or add-on.
How much does Gong cost compared with Claap or Avoma?
Gong does not publish a price. Its page says licenses are priced per user and a platform fee is based on the number of users supported. As of October 2026, Claap Pro lists EUR 30 and Business EUR 60 per licence monthly, and Avoma lists $19 per seat plus a $29 add-on for conversation intelligence.
Which conversation intelligence tools host data in Europe?
Modjo states its data is hosted in France on AWS Paris, and Claap states data it controls is stored in an AWS EU region. Avoma states its software runs in AWS facilities in the USA. For Gong, the policy says data may be stored in the United States, Europe, Israel and other locations.
Do these tools train AI models on my sales calls?
Several vendors say no. Claap and Gong state customer data is not used for training, and Fireflies states it does not train on data by default. For Jiminny, Salesloft and Chorus, the training terms were not checked. Read the data processing addendum, not only the website claim.
Do I need the customer to consent to being recorded?
In many countries, yes. Rules differ by country and sometimes by state, so a legal review beats a vendor default. Avoma describes GDPR consent controls, and most tools can announce recording or send a notice. Configure the consent setting per market before the first call is recorded.
Can a small team use conversation intelligence without a sales call?
Yes. Claap Basic, Sybill Free and Fireflies Free let a small team start without talking to anyone, and Avoma and Jiminny offer trials. Gong, Modjo, Attention, Salesloft and Chorus route you to a demo or quote first. Free tiers are limited in minutes or credits, so expect to pay once calls are frequent.
Is Clari Copilot still a separate product?
The Salesloft site now lists Clari Forecast and a Conversations login together, which suggests the products are being sold as one platform. The pages read did not confirm the status of the Copilot name itself, so it is not ranked here. Ask the vendor directly before buying.