Tool profile
ConnectWise ScreenConnect: cost, fit and limits
ConnectWise ScreenConnect is a remote support and access product made by ConnectWise, LLC that lets technicians run attended sessions and unattended access on customer machines, licensed per concurrent technician and available as cloud or self-hosted software.
What to know first
ConnectWise ScreenConnect sells four tiers named One, Standard, Premium and Enterprise, with free trial buttons and annual or monthly toggles. One costs USD 30 per month billed annually and allows a single session and 10 unattended agents. Standard and Premium are priced per concurrent technician at USD 47 and USD 57 per month billed annually. The security page lists SOC 2 Type 2, and no AI feature is named.
ConnectWise ScreenConnect at a glance
| Maker | ConnectWise, LLC, United States |
|---|---|
| Free plan | Free trial only |
| Entry price | USD 30 per month / billed annually (One) |
| API access | No |
| Category | Best AI Remote Desktop Software in 2026, rank 3 of 12 |
| Website | screenconnect.com |
Who ConnectWise ScreenConnect is best for
Single operators who need a legitimate technician tool
The One plan is built for a single license holder, with remote support, file transfer and mobile technician support, though it caps use at one session and 10 unattended agents.
Service desks with several technicians
Standard allows up to 3 sessions per tech, and Premium up to 10, so licensing follows how many sessions each technician runs at the same moment.
Compliance-minded support teams
Premium adds video auditing and a remote diagnostics toolkit, and the security page lists SOC 2 Type 2, FIPS-compliant encryption and HIPAA compliance for audit-heavy environments.
ConnectWise ScreenConnect plans and pricing
| Plan | Price | What it includes |
|---|---|---|
| One | USD 30 per month, billed annually | Single license with multi-monitor support, in-session chat, remote support, file transfer, remote printing, custom reports, 1 session and 10 unattended access agents. |
| Standard | USD 47 per month billed annually; USD 62 billed monthly, per concurrent tech | Adds Backstage, remote command line, Wake-on-LAN, session recording, VoIP audio, mobile guest clients, 3 sessions per tech and unlimited unattended agents. |
| Premium | USD 57 per month billed annually, per concurrent tech | Adds video auditing, a remote diagnostics toolkit, remote camera sharing (view) and up to 10 sessions per tech. |
| Enterprise | Custom quote | Adds custom enterprise licensing, multi-year contracts, premium support and escalation, privileged access management and enterprise deployment options. |
Checked November 2026.
What ConnectWise ScreenConnect does
- Backstage and command line
- Standard adds a Backstage mode and a remote command line, so a technician can work on a machine without disturbing the person using it, which suits maintenance work on a busy machine.
- Session recording and video auditing
- Standard records sessions and Premium adds video auditing, which gives managers evidence of what a technician did during a session and helps when a customer disputes the work afterward.
- Wake-on-LAN
- Standard lets a technician wake a powered-down machine over the local network before connecting, which suits maintenance windows outside office hours and machines that sleep overnight to save power.
- Mobile guest clients
- iOS and Android guest clients appear on Standard, so an end user can be helped from a phone as well as a computer, and One includes mobile technician support for the person running the session.
- Flexible deployment
- The security page describes flexible controls for cloud and self-hosted deployments, though it states no hosting region, so teams with residency rules choose self-hosting or ask the vendor for the cloud location.
How ConnectWise ScreenConnect handles your data
The ScreenConnect security page states SOC 2 Type 2 certification, FIPS-compliant encryption and HIPAA compliance, and describes flexible controls for cloud and self-hosted deployments. The pages read do not state a hosting region, a retention period or whether customer data is used for model training. A buyer who runs the software on its own servers controls where session data lives, while a cloud customer should ask ConnectWise for the region and retention terms in writing.
Where ConnectWise ScreenConnect falls short in practice
- Cost follows concurrent technicians. Standard, Premium and Enterprise are licensed per concurrent tech, so every additional technician who needs to be online at once adds a license and raises the monthly total.
- Entry plan is narrow. One allows a single session and 10 unattended access agents under a single license restriction, so a growing shop outgrows it quickly and moves to the more expensive tiers.
- No AI feature named. The pages read name no AI feature, so teams looking for summaries or a troubleshooting assistant would have to rely on other tools next to ScreenConnect.
Alternatives to ConnectWise ScreenConnect
ConnectWise ScreenConnect: common questions
How is ConnectWise ScreenConnect priced?
The pricing page shows One at USD 30 per month billed annually, Standard at USD 47 billed annually or USD 62 billed monthly, Premium at USD 57 billed annually, and Enterprise by quote. Standard, Premium and Enterprise are licensed per concurrent tech, so the total depends on how many technicians are online at once.
How many sessions can a ScreenConnect technician run?
One allows 1 session. Standard allows up to 3 sessions per technician and Premium up to 10, according to the pricing page. Unattended access agents are limited to 10 on One and unlimited on Standard. These limits matter for desks where technicians juggle several customers at the same time.
Is ConnectWise ScreenConnect SOC 2 certified?
The security page states SOC 2 Type 2 certification, FIPS-compliant encryption and HIPAA compliance. It does not name a hosting region. If your auditors need the report itself, ask ConnectWise for it directly, because a statement on a product page does not replace the document.
Can ScreenConnect be self-hosted?
The security page describes flexible controls for cloud and self-hosted deployments, so both are offered. Self-hosting moves responsibility for the server, patches and region choice to your team. The pages read do not list the price difference between the two, so ask the vendor to quote both.
Does ScreenConnect include AI features?
No AI feature was named on the vendor pages read in November 2026. The listed features focus on session controls such as Backstage, command line, recording and video auditing. If AI assistance is a requirement, compare it with TeamViewer, which describes AI features on its own pages.