Tool profile
Deskpro: cost, fit and limits
Deskpro is a help desk platform made by Deskpro Ltd. that combines email ticketing, live chat, a help center and voice, SMS and messaging channels with an AI layer for suggested replies, intent sorting and a chatbot, for support teams of five agents or more.
What to know first
Deskpro sells three cloud tiers per agent per month: Team at $39, Professional at $59 and Enterprise at $99, with minimums of 5, 10 and 25 agents. Deskpro AI and the AI chatbot appear from Professional upward. The pricing pages show no free plan and no annual option. Accounts can be placed in US, EU or UK data centers, and the vendor states it does not train public AI models on customer data.
Deskpro at a glance
| Maker | Deskpro Ltd., Not stated on the vendor pages |
|---|---|
| Free plan | No |
| Entry price | $39 per agent per month |
| API access | Yes |
| Category | Best Help Desk Software in 2026, rank 14 of 14 |
| Website | deskpro.com |
Who Deskpro is best for
Teams with several customer channels
Email, chat, voice, SMS, WhatsApp, Slack, Teams, Facebook and Instagram are listed as channels, so a group that already answers in many places can keep one queue instead of several inboxes.
Companies that control which AI model they use
AI Connections let a team bring its own provider, use a Deskpro-managed one, or run Private AI in an Amazon VPC with Bedrock models, which suits legal or security teams that review AI vendors.
Regulated organizations that need hosting choice
Cloud accounts can sit in US, EU or UK data centers, and Enterprise lists HIPAA-compliant hosting and a choice of 22 countries, which helps buyers with residency rules.
Deskpro plans and pricing
| Plan | Price | What it includes |
|---|---|---|
| Team | $39 per agent per month (5 agent minimum) | Core ticketing, chatbot, apps and integrations and standard support. Deskpro AI is not listed on this tier. |
| Professional | $59 per agent per month (10 agent minimum) | Adds Deskpro AI, the AI-powered chatbot, CRM Sync, multi-account and multiple brand support, with professional support. |
| Enterprise | $99 per agent per month (25 agent minimum) | Everything in Professional plus a sandbox environment, HIPAA-compliant hosting, an account manager, implementation services and custom contracts. |
Checked November 2026.
What Deskpro does
- Assist for agents
- Assist suggests replies, condenses long ticket threads and helps turn solved tickets into knowledge base articles, which shortens the handoff when an agent picks up a conversation that already runs to many messages.
- Intent and sentiment sorting
- Automate detects intent and sentiment to sort and prioritize incoming requests and to start workflows, including escalations, so urgent or unhappy customers can be routed ahead of routine questions.
- Chatbot with handoff
- The AI chatbot gathers context, answers common questions and hands the conversation to an agent when it cannot resolve the request, instead of leaving the customer in a loop.
- Retrieve from your own content
- Retrieve grounds AI answers in the customer's own support content, website pages and PDFs, so replies draw on approved material rather than on a general model alone.
- AI Connections
- Teams choose between their own AI provider, a Deskpro-managed connection, or Deskpro Private AI inside an Amazon VPC with Bedrock models reached over AWS PrivateLink.
How Deskpro handles your data
Deskpro states on its privacy and security pages that it does not use customer data to train public AI models. Cloud accounts can be placed in US, EU or UK data centers on AWS, and Enterprise can pick from 22 countries, though the Global Data Center option is marked as paid. Backups are kept for 60 days after cancellation and then deleted, primary data is deleted immediately on request, and point-in-time recovery covers 35 days. The security page lists ISO 27001, SOC 2 Type II, PCI DSS, GDPR, HIPAA, G-Cloud, CSA STAR and Cyber Essentials Plus.
Where Deskpro falls short in practice
- Seat minimums set the entry cost. Team requires 5 agents, Professional 10 and Enterprise 25, so the real starting bill is at least five seats at $39. A two-person team cannot buy the cloud product at its list price.
- AI sits above the entry tier. Deskpro AI and the AI chatbot are listed on Professional and Enterprise cards, not Team. A team that picks Team for price will not get the AI features that the vendor highlights.
- Self-hosted pricing was not checked. The self-hosted Deskpro Private option is a separate product with its own pricing page, which was not opened for this review, so on-premise costs are unknown here.
Works with
Alternatives to Deskpro
Deskpro: common questions
How many agents do you need to buy Deskpro Cloud?
Deskpro sets minimums by tier: 5 agents on Team, 10 on Professional and 25 on Enterprise. At the listed per-agent prices, the cheapest cloud start is five seats at $39 each per month, as of November 2026. Smaller groups should ask the vendor whether an exception exists.
Does Deskpro's Team plan include AI?
No. The pricing pages list Deskpro AI and the AI-powered chatbot on Professional ($59 per agent) and Enterprise ($99), not on Team ($39). Teams that want suggested replies, summaries or intent sorting need to plan for the higher tier. The Team tier still covers ticketing, a chatbot, apps and integrations.
Can Deskpro run with our own AI provider?
Yes. AI Connections let you bring your own AI provider or use a Deskpro-managed one. Deskpro Private AI runs inside an Amazon VPC with Bedrock models over AWS PrivateLink, for buyers who do not want ticket text leaving their own cloud boundary.
Where is Deskpro Cloud data stored?
Cloud accounts can be placed in US, EU or UK data centers on AWS. Enterprise can choose one of 22 countries, although the Global Data Center option is marked as paid. The pages opened for this review do not state where the company is headquartered.
Does Deskpro have a free plan or annual pricing?
The pricing pages show no free plan and no annual billing option. Volume, non-profit and educational discounts are available on request, so teams that qualify should ask sales for a quote before committing to the list price. Non-profit and educational buyers are named in the vendor's discount list.