Tool profile
Digitail: cost, fit and limits
Digitail is a cloud veterinary practice management platform made by Digitail Inc that covers cloud SOAP records, scheduling, client messaging and billing, with AI workflows for dictation, invoicing, intake forms and medical records, and an open API for integrations.
What to know first
Digitail sells tiers named Mobile, Growth and AI, plus a white-label mobile app, and publishes no prices for any of them. Every plan includes in-house data migration and one-to-one onboarding, according to the plans page. The site lists more than 20 AI workflows and more than 40 integrations. The privacy policy says dictation voice data is not used for model training and that personal data stays within the EU.
Digitail at a glance
| Maker | Digitail Inc, Not stated on the vendor pages |
|---|---|
| Free plan | No |
| Entry price | Quote only |
| API access | Yes |
| Category | Best AI Veterinary Practice Management Software in 2026, rank 2 of 13 |
| Website | digitail.com |
Who Digitail is best for
Mobile and house-call vets
A dedicated Mobile plan covers cloud SOAP records and scheduling for clinics that work from vehicles rather than a fixed building.
Practices that dictate notes
AI SOAP dictation generates notes from speech, and the privacy policy states the recorded voice data is kept only as long as the app needs it.
Clinics with European data rules
The privacy policy says personal data is kept within the EU and that staff are prevented from localizing it outside those regions.
Digitail plans and pricing
| Plan | Price | What it includes |
|---|---|---|
| Mobile | Not published, talk to sales | Essentials for a mobile clinic, with cloud SOAP medical records and scheduling in one login. |
| Growth | Not published, talk to sales | The fuller tier for a fixed-location practice, described on the plans page as what a modern practice needs. |
| AI | Not published, sold as an add-on | The AI workflows listed on the plans page, including dictation, invoice generation and intake forms. |
| White-label mobile app | Not published, sold as an add-on | A branded client mobile app listed as an add-on on the plans page, priced and sold separately from the base tier. |
Checked November 2026.
What Digitail does
- AI SOAP dictation
- A vet speaks the exam findings and the tool generates a SOAP note. The privacy policy says the voice data is not used for model training or purposes outside the app's functions.
- AI invoice generation
- Invoices are drafted by AI from the visit and tied to automated billing, which targets the charges that busy clinics forget to add after a consult.
- AI intake and records
- AI intake and forms collect client and pet details before a visit, and AI medical records are listed beside them as part of the 20-plus workflows.
- Client communication
- Online booking, SMS and chat, and appointment reminders run from the same platform, with veterinary VoIP, payment processing and buy now pay later integrations shown on the integrations list.
- Open API
- Open API access and more than 40 integrations are listed, which helps clinics that want to connect labs, accounting or phone systems to the patient record.
How Digitail handles your data
Digitail's privacy policy says voice data from AI dictation is stored only for the period needed to provide the app's functions and is not used for model training or other purposes. It says personal data is kept within the EU, that staff are prevented from localizing it elsewhere, and that obsolete personal data is deleted. The policy refers to the GDPR framework and to South Africa's POPIA. No certification such as SOC 2 or ISO 27001 appears on the pages read, and the terms of use say the site is not tailored to HIPAA or FISMA.
Where Digitail falls short in practice
- No published pricing. The plans page lists tiers and add-ons but no amounts, so budgeting needs a sales call and a quote, and add-ons like AI and the white-label app are priced apart from the base plan.
- US compliance language. The terms of use say the site is not tailored to HIPAA or FISMA. A US clinic with its own compliance counsel should read that clause before relying on the platform for sensitive data.
- Headquarters not stated. No opened page states where Digitail Inc is headquartered, which a buyer needs to know for contract law and for identifying which entity holds the data.
Works with
Alternatives to Digitail
Digitail: common questions
Does Digitail publish its prices?
No. The plans page lists Mobile, Growth, AI and a white-label mobile app, but no amounts appear on the page read as of November 2026. The vendor routes buyers to sales. Every plan includes in-house data migration and one-to-one onboarding, so those do not appear as separate line items.
What AI features does Digitail name?
Digitail names more than 20 AI workflows on its own pages, including AI SOAP dictation, AI invoice generation, AI intake and forms, and AI medical records. The pages read describe the first two in most detail. None of them was tested for accuracy here.
Does Digitail use voice recordings to train AI models?
Its privacy policy says voice data from AI dictation is not used for model training or other purposes outside the app's intended functions. It also says the data is stored only as long as needed to provide those functions. Ask the vendor for the same statement in your contract.
Where does Digitail keep its data?
The privacy policy says personal data is kept within the EU and staff are prevented from localizing it outside those regions. The pages read do not name a country or cloud provider, and they state no SOC 2, ISO 27001 or similar certification.
Is there a plan for mobile veterinarians?
Yes. The plans page lists a Mobile plan with essentials for a mobile clinic, including cloud SOAP medical records and scheduling. A white-label mobile app is a separate add-on. Prices for both are not published on the page read, so ask sales to quote them together.