Tool profile
Doctena: cost, fit and limits
Doctena is an online appointment and practice agenda platform made by Doctena S.A. of Luxembourg that gives practices online booking, reminders, a patient portal and an optional AI Virtual Assistant that answers calls and books appointments.
What to know first
Doctena prints a three-step price ladder: Basic at 25 EUR per month, Smart at 35 EUR and Premium at 55 EUR, each shown next to an earlier struck-through price. An AI voice assistant, the Doctena Virtual Assistant, costs 89 EUR per month on top. The imprint names Doctena S.A. with a registered office in Luxembourg, and the company states ISO 27001 certification. The plans lean toward booking and the agenda rather than outbound recall campaigns.
Doctena at a glance
| Maker | Doctena S.A., Luxembourg |
|---|---|
| Free plan | No |
| Entry price | 25 EUR per month (Basic) |
| API access | No |
| Category | Best AI Patient Engagement Software in 2026, rank 7 of 12 |
| Website | doctena.com |
Who Doctena is best for
Independent practitioners in Doctena's markets
Basic starts at 25 EUR per month with online agenda, patient management, email confirmations and reminders, which is a low entry price for a solo practice moving off a paper diary.
Practices that want visibility on a patient portal
Smart adds visibility on Doctena's portals and app, an online professional profile and free SMS for patients who book through them, which helps practices that want new patients.
Multi-location practices needing video visits
Premium adds EMR synchronization, multiple locations, video consultation with online payment and resource management, still at a published 55 EUR per month.
Doctena plans and pricing
| Plan | Price | What it includes |
|---|---|---|
| Basic | 25 EUR per month (29 EUR struck through) | Online agenda, patient management and booking, email confirmations and reminders, online appointments through the practice's own website, free onboarding and local support. |
| Smart | 35 EUR per month (45 EUR struck through) | Everything in Basic, plus visibility on Doctena's portals and app, an online professional profile and free SMS for patients who book through them. |
| Premium | 55 EUR per month (69 EUR struck through) | Everything in Smart, plus EMR synchronization, multiple locations, video consultation with online payment and resource management. |
| Customized (a la carte) | Pricing based on your setup | Choose the services you need, including professional website creation and a telephone secretary service; no fixed price is shown. |
| Virtual Assistant add-on | +89 EUR per month | The AI telesecretary that answers calls, books appointments and handles overflow, sold on top of any plan. |
Checked November 2026.
What Doctena does
- Online agenda
- A customizable medical schedule that works with an EMR and on any device, so staff and clinicians see the same bookings in the office and away from it.
- Patient portal booking
- Patients book around the clock through Doctena or the practice website, without creating an account, which removes a common reason for abandoned bookings and works from the practice's own website too.
- Doctena Virtual Assistant
- An AI telesecretary that answers calls, books appointments and handles overflow, including when the practice is closed. It is priced at 89 EUR per month as an add-on.
- Free SMS for portal bookings
- On the Smart plan and above, patients who book through the portals, the website widget or a click-through link receive SMS at no extra cost to the practice.
- Video consultation and resources
- Premium includes video consultation with online payment, multi-location support and resource management for rooms and equipment, which suits small clinics that share rooms, equipment or several practitioners' time.
How Doctena handles your data
Doctena states ISO 27001 certified security on its homepage, and its compliance page lists ISO 27001:2022. A trust center also lists a PCI section, which we did not read. A retention schedule and a sub-processors list with residency details are linked from the trust center, but the retention path returned an error and the list was not opened. Whether patient data or call content trains AI models is not stated on the pages we opened. Ask for the sub-processor list and data processing agreement before enabling the Virtual Assistant.
Where Doctena falls short in practice
- AI costs extra. The Virtual Assistant is 89 EUR per month on top of a plan, so Basic with the AI telesecretary costs 114 EUR per month, more than four times the entry price shown.
- Narrow outreach tooling. The plans center on the agenda, booking portals, confirmations and reminders. No recall campaigns, review requests or intake forms are described, so practices that want those need another tool.
- EMR sync is Premium only. EMR synchronization appears on the Premium plan and names no supported system, so a practice on Basic or Smart works without it and must confirm compatibility before upgrading.
Works with
Alternatives to Doctena
Doctena: common questions
How much does Doctena cost per month?
The pricing page shows Basic at 25 EUR, Smart at 35 EUR and Premium at 55 EUR per month, each with a higher price struck through. The billing basis beyond per month is not stated. The Virtual Assistant add-on is 89 EUR per month, and a customized tier is priced by setup.
What does the Doctena Virtual Assistant do?
The Doctena Virtual Assistant is an AI telesecretary that answers calls, books appointments and handles overflow, including when the practice is closed. It is sold as an add-on at 89 EUR per month on top of any plan, according to the pricing page.
Which Doctena plan includes EMR synchronization?
Premium, at 55 EUR per month, lists synchronization with an EMR together with multiple locations, video consultation with online payment and resource management. The pricing page does not name any EMR, so check that your system is supported, and which version, before upgrading from a cheaper plan.
Is Doctena ISO 27001 certified?
The homepage states ISO 27001 certified security, and the compliance page lists ISO 27001:2022. The trust center also has retention and sub-processor pages that we could not read in full, so ask for the certificate scope and the sub-processor list.
Where is Doctena based?
The imprint names Doctena S.A. as parent of the Doctena group, with a registered office at 42 Rue de la Vallee, L-2661 Luxembourg and an operating address in Bertrange, Luxembourg. That gives European buyers a named EU legal entity to contract with.