Tool profile
Solutionreach: cost, fit and limits
Solutionreach is a patient relationship management platform made by Solutionreach, Inc. that sends appointment reminders and recall messages, runs two-way texting, scheduling, intake and reputation tools for dental and medical offices, and offers an AI Receptionist named Stella.
What to know first
Solutionreach sells four named plans: Patient Connect, Practice Efficiency, Practice Growth and Enterprise for six or more locations. None shows a price; each offers Request a Quote or Get in Touch, and yearly contracts are available. The pricing page lists monthly SMS allowances of 1,750, 3,500 and 4,500 plus a tailored amount without mapping them to plans. The newest product is the AI Receptionist, introduced as Stella, a replacement for voicemail.
Solutionreach at a glance
| Maker | Solutionreach, Inc., Not stated on the vendor pages |
|---|---|
| Free plan | No |
| Entry price | Quote only |
| API access | No |
| Category | Best AI Patient Engagement Software in 2026, rank 8 of 12 |
| Website | solutionreach.com |
Who Solutionreach is best for
Multi-chair practices with a recall problem
Appointment reminders, recall, batch messaging and patient surveys are core features, which suits practices whose schedule gaps come from patients who never rebook.
Offices that lose calls to voicemail
Stella is described as AI-powered scheduling that captures appointments after hours and during peak call times, replacing the voicemail greeting with an agent that books.
Groups with six or more locations
Enterprise is labeled for six or more locations and sold through a conversation, which separates multi-site groups from the three plans aimed at a single office.
Solutionreach plans and pricing
| Plan | Price | What it includes |
|---|---|---|
| Patient Connect | Request a Quote | Plan-level features are not listed in text; the page shows monthly SMS allowances of 1,750, 3,500 and 4,500 without saying which plan gets which. |
| Practice Efficiency | Request a Quote | Plan-level features are not listed in the page text; ask which of scheduling, check-in and intake are included. |
| Practice Growth | Request a Quote | Plan-level features are not listed in the page text; the name suggests reputation and referral tools, which should be confirmed in a quote. |
| Enterprise | Get in Touch | Labeled for practices with six or more locations; the page lists a tailored SMS allowance without saying which plan it belongs to. |
Checked November 2026.
What Solutionreach does
- Reminders, recall and texting
- Appointment reminders, recall and two-way texting form the base of the product, with payment technology and batch messaging for announcements or schedule changes, so staff can reach many patients at once.
- AI Receptionist (Stella)
- Introduced as an AI-powered voicemail replacement that captures appointments after hours and at peak call times, aimed at bookings the front desk cannot answer live.
- Online scheduling and digital intake
- Patients can schedule, check in and complete forms digitally, with secure documents and insurance eligibility checks listed among the supporting features, which cuts the paper handed over at the front desk.
- Reputation management and surveys
- Patient surveys, reputation management and refer-a-friend tools aim to bring in reviews and new patients from existing ones, all inside the same login as reminders and recall.
- Video call, telehealth and mobile app
- A video call and telehealth feature and a mobile app are listed, so a practice can offer remote visits and keep patients' phone access without adding another vendor.
How Solutionreach handles your data
Solutionreach describes its messaging as HIPAA-compliant automated communications, and the footer links a HIPAA Compliance page that we did not open. No SOC 2, ISO 27001 or other certification is named on the pages we read, and review-site badges are not certifications. Training on customer data by the AI Receptionist, retention of messages and recordings, and hosting regions are not stated. Because Stella handles patient calls, ask for a business associate agreement, call recording retention terms and a written statement on model training.
Where Solutionreach falls short in practice
- Quotes for everything. All four plans point to a quote, and the SMS allowances are not tied to a plan. A practice cannot tell which plan includes the AI Receptionist without asking.
- Integrations stay generic. The pages say Solutionreach is securely integrated with PM and EHR systems but name none, and the Integrations feature page named no product when we read it.
- Yearly terms. Yearly contract options are the only billing term mentioned. A practice that wants month-to-month flexibility, as Curogram states, must ask whether it is offered at all.
Works with
Alternatives to Solutionreach
Solutionreach: common questions
What plans does Solutionreach offer?
The pricing page lists Patient Connect, Practice Efficiency, Practice Growth and Enterprise, the last labeled for six or more locations. The first three say Request a Quote and Enterprise says Get in Touch. No prices are shown, and yearly contract options are offered.
Who is Stella from Solutionreach?
Stella is the AI Receptionist, described as an AI-powered voicemail replacement. According to the vendor it provides AI-powered scheduling that captures appointments after hours and during peak call times. The pages do not state which plans include it or how it escalates a clinical call.
How many text messages are included in Solutionreach plans?
The pricing page shows monthly SMS allowances of 1,750, 3,500 and 4,500, plus a tailored amount. It does not map those numbers to the four plans, so ask for the allowance of your plan, the overage rate and whether unused messages carry over.
Does Solutionreach comply with HIPAA?
The vendor describes HIPAA-compliant automated communications and links a HIPAA Compliance page in the footer, which we did not open. No SOC 2 or other certification is named in the text we read, so ask for a business associate agreement.
Can Solutionreach manage online reviews?
Yes. Reputation management is listed among the features, together with patient surveys and refer-a-friend tools. The pages do not say whether review replies are automated or which review sites are covered, so check that in a demo and ask how negative reviews are routed to the manager.