Tool profile
Files.com: cost, fit and limits
Files.com is a managed file transfer and automation platform made by Files.com that handles SFTP, FTP, WebDAV, share links and inbox-style collection, with automations, sync flows and AI credits priced by tier. It is aimed at IT and operations teams.
What to know first
Files.com sells Starter at $199 a month ($2,099 a year), Power at $499 a month ($5,269 a year) and a custom Enterprise tier quoted from $10k to over $1M annually. Starter includes 10 full users, 50 system users, 1 TB monthly storage and transfer, and 100M AI credits. Power adds SSO, AS2, GPG encryption and 500M AI credits. It is built for IT automation more than for sending a link.
Files.com at a glance
| Maker | Files.com, Not stated on the vendor pages |
|---|---|
| Free plan | Free trial only |
| Entry price | $199 per month, or $2,099 per year |
| API access | Yes |
| Category | Best AI File Transfer Services in 2026, rank 8 of 13 |
| Website | files.com |
Who Files.com is best for
IT teams exchanging files with partners
SFTP, FTP and WebDAV on every plan, plus AS2 and GPG on Power, cover the protocols that trading partners and vendors often demand.
Operations teams automating file flows
Automations and Sync Flows move files between systems on a schedule, and Power cuts the minimum sync interval from 60 to 15 minutes.
Regulated enterprises
Enterprise lists a HIPAA BAA, a DORA addendum, an uptime SLA and up to eight storage and compute zones. Those terms suit finance and healthcare firms.
Files.com plans and pricing
| Plan | Price | What it includes |
|---|---|---|
| Starter | $199 per month, or $2,099 per year | 10 Full Users, 50 System Users, 2 Outbound Connections, 1 TB monthly storage and transfer, SFTP, FTP, WebDAV, Automations, Sync Flows, Inboxes, Share Links, API, CLI and SDKs. |
| Power | $499 per month, or $5,269 per year | 20 Full Users, 100 System Users, 5 Outbound Connections, 2 TB monthly storage and transfer, SSO/SAML, IP allowlisting, custom domain, dedicated IP, On-Premise Agent, AS2 and GPG. |
| Enterprise | Custom quote, $10k to over $1M annually | Unlimited users and connections as required, an SLA with uptime guarantee, a HIPAA BAA and DORA addendum, and up to eight storage and compute zones. |
Checked November 2026.
What Files.com does
- Protocol coverage
- SFTP, FTP and WebDAV work inbound and outbound on all plans, so existing partner connections can move to the platform without changes on the partner side.
- Automations and Sync Flows
- Automations and Sync Flows run file movement between systems, with a count of parallel flows that grows by plan and a minimum sync frequency of 60 minutes on Starter.
- Inboxes and Share Links
- Inboxes collect files from outside parties and Share Links send them, which covers the ad hoc side of transfer for people who are not on an SFTP client.
- AI credits
- Starter includes 100M Transformation or AI Credits and Power 500M, with overage at $0.10 per 1M, so AI use is metered rather than unlimited. Teams should estimate credit use before relying on any automation that consumes them.
- Add-ons
- Full users cost $12 a month, system users $4, outbound connections $50, and storage and transfer $100 per TB per month. These add-ons raise the monthly bill beyond the plan price when headcount or volume grows.
How Files.com handles your data
The pricing page states HIPAA BAA and DORA addendum availability on Enterprise and up to eight storage and compute zones for choosing regions. Starter keeps one week of logs. Whether Files.com uses customer files to train AI models, how long files are retained after deletion, and which certifications apply were not stated on the pricing page, so the vendor's policy was not checked for those points.
Where Files.com falls short in practice
- High entry price. At $199 a month, Starter costs far more than the sender-focused tools, and buyers pay for protocols they might not use. A team that sends a handful of links a month would pay over $2,000 a year for the platform.
- Short logs and slow sync on Starter. Starter keeps one week of logs, syncs no faster than every 60 minutes and allows 50,000 daily API transactions. Power halves that to 15 minutes, so near-real-time sync needs the higher tier.
- Enterprise is quote only. Enterprise pricing spans $10k to over $1M a year, which gives little guidance to mid-size buyers deciding between Power and Enterprise. Buyers cannot tell from the page whether their needs would land near the low or high end of that range.
Works with
Alternatives to Files.com
Files.com: common questions
How much does Files.com cost?
Starter is $199 a month or $2,099 a year, and Power is $499 a month or $5,269 a year. Enterprise is a custom quote the page describes as ranging from $10k to over $1M annually. Add-ons include Full Users at $12 a month and storage and transfer at $100 per TB per month.
What AI features does Files.com include?
The pricing page lists Transformation and AI Credits, with 100M on Starter and 500M on Power and overage at $0.10 per 1M. The page does not describe individual AI features in the text we read, so ask what a credit buys before planning use.
Which protocols does Files.com support?
SFTP, FTP and WebDAV inbound and outbound are on all plans, with API, CLI and SDKs. Power adds AS2 and GPG encryption with customer-provided keys, SSO/SAML, IP allowlisting, a custom domain and a dedicated IP. Starter includes two outbound connections and Power includes five.
Is Files.com suitable for sending a one-off large file?
It can send files through Share Links and Inboxes, but the entry price of $199 a month points to teams running recurring partner exchanges. For occasional sends, a free tier such as SwissTransfer or TransferNow costs nothing, while Files.com suits automated transfer between systems.
Where does Files.com store data?
The pricing page says Enterprise can use up to eight storage and compute zones and includes a HIPAA BAA and a DORA addendum. Region choices for Starter and Power are not described in the text we read. Confirm region, retention and AI training policy with the vendor before moving regulated files.