Tool profile
FourKites: cost, fit and limits
FourKites is a supply chain platform from FourKites, Inc. that combines shipment visibility with AI agents and a question-and-answer assistant, sold to shippers and logistics providers through advisor-led quotes, with a privacy notice that states its security attestation.
What to know first
FourKites describes itself as the AI execution platform for supply chain, with visibility as one function. FourSight AI answers questions in plain language, and the homepage names agents called Loft, Digital Workers and Sophie. No price is shown, and the only commercial link is a conversation with an Outcome Advisor. The privacy notice is unusually informative, stating SOC 2 Type II compliance, United States hosting and who decides retention, which makes the security review easier than at most rivals. The domain fourkites.com redirects to fourkites.ai.
FourKites at a glance
| Maker | FourKites, Inc., United States |
|---|---|
| Free plan | No |
| Entry price | Quote only |
| API access | Yes |
| Category | Best AI Supply Chain Visibility Software in 2026, rank 7 of 13 |
| Website | fourkites.ai |
Who FourKites is best for
Security-led buyers
The privacy notice states SOC 2 Type II compliance and explains retention, so a security team has a document to review before the first demo instead of an empty trust page.
Operations staff who ask questions
FourSight AI is pitched as Ask anything, get supply chain answers, which suits planners who want to query shipment data in plain language rather than build reports.
US-centered shippers
The notice states information is maintained on infrastructure in the United States, which suits shippers without an EU residency requirement and with mainly American lanes.
FourKites plans and pricing
| Plan | Price | What it includes |
|---|---|---|
| Outcome Advisor engagement | Custom quote | The homepage routes buyers to an advisor conversation; no tiers, volumes or prices are published on the pages opened. |
| FourSight AI | Not published separately | Plain-language answers over supply chain data; whether it is included in the platform subscription is not stated. |
| Named AI agents | Not published separately | Loft, Digital Workers and Sophie are named on the homepage; the privacy notice says the platform includes all AI and machine learning capabilities. |
Checked October 2026.
What FourKites does
- FourSight AI
- A question-and-answer layer over supply chain data, promoted as asking anything and getting answers. The pages do not state which datasets it reads or whether answers link back to individual shipments.
- Named AI agents
- The homepage names Loft, Digital Workers and Sophie. It gives short descriptions only, so the actions each agent may take on its own, and what needs approval, have to be confirmed in a demo.
- Visibility as one platform function
- Shipment visibility is presented as one capability of an AI execution platform rather than the whole product. A buyer who only wants tracking should ask which parts can be bought alone.
- Anonymized data for feature development
- The privacy notice says personal data is anonymized or aggregated to develop new features. It does not mention model training, so a customer should ask directly how shipment data is used.
How FourKites handles your data
The privacy notice states that the platform is SOC 2 Type II compliant and that ISO 27001 is not mentioned. For data processed on behalf of customers, the customer decides retention periods, while data FourKites controls is kept only as long as needed for the stated purposes. The notice says information is maintained on infrastructure located within the United States, and it names EU and UK representatives, FourKites B.V. in Schiphol, Netherlands. Personal data is anonymized or aggregated to develop new features, and the notice does not mention training AI models on customer data.
Where FourKites falls short in practice
- United States hosting. The notice states data sits on infrastructure within the United States. A European shipper with residency rules would need written terms about transfers or an alternative region, and the pages opened do not mention one.
- No published price. The only commercial link is an advisor conversation, so cost per shipment, per lane or per user cannot be estimated, and the AI features cannot be priced apart from the platform.
- Registered address missing. The notice names representatives in the Netherlands but no registered address for the company itself, so the headquarters country is not stated on the pages opened.
Works with
Alternatives to FourKites
FourKites: common questions
Is FourKites SOC 2 compliant?
The privacy notice states that FourKites is SOC 2 Type II compliant. It does not mention ISO 27001. The pages opened did not include an audit report or a trust center, so a buyer should request the current report and its date range as part of the security review.
Where is FourKites data stored?
The privacy notice says information is maintained on IT infrastructure located within the United States. It names an EU and UK representative, FourKites B.V. in Schiphol, Netherlands, but gives no European hosting option on the pages opened. Ask about transfer terms if you operate under EU residency rules.
Does FourKites train AI on customer data?
The notice does not say so. It states that personal data is anonymized or aggregated to develop new features and does not mention model training. Because the wording is silent rather than explicit, request a written statement on whether shipment and customer data feed any model.
What are Loft, Digital Workers and Sophie?
They are AI agents named on the FourKites homepage, alongside FourSight AI, the plain-language question assistant. The pages give only short descriptions, so ask what each agent can do without approval, how its actions are logged and whether it is included in the quote.
Why did fourkites.com change to fourkites.ai?
The pages opened show that fourkites.com sends visitors to fourkites.ai with a permanent redirect, and the homepage calls FourKites the AI execution platform for supply chain. No reason beyond that positioning is stated, so treat both domains as the same vendor.