Tool profile
Fullbay: cost, fit and limits
Fullbay is a cloud repair shop management system made by Fullbay, Inc. for heavy-duty truck and fleet service shops, covering work orders, parts, payments and telematics links, with AI tools for technician notes, voice transcription and call answering.
What to know first
Fullbay lists five plans: Express at $149 a month for one user, then Basic, Pro, Elite and Enterprise on a contact-us basis. The AI technician notes cleanup, voice transcription and translation start on Pro. An AI Receptionist is sold separately at $99 a month after a free trial month that applied to enablement in November 2026. Integrations need an active subscription with each provider.
Fullbay at a glance
| Maker | Fullbay, Inc., United States |
|---|---|
| Free plan | Free trial only |
| Entry price | $149 per month for the single-user Express plan |
| API access | No |
| Category | Best AI Auto Repair Shop Software in 2026, rank 3 of 10 |
| Website | fullbay.com |
Who Fullbay is best for
Truck and trailer repair shops
Elite connects to MOTOR Truck Service Guide and Mitchell 1 TruckSeries labor estimates, which a passenger-car tool does not target.
Shops with telematics-equipped fleets
Pro adds links to telematics and GPS providers, so a shop servicing fleet customers can pull vehicle data into work orders.
Shops with bilingual technicians
AI translation of technician notes on Pro helps a team where notes are written in one language and read in another.
Fullbay plans and pricing
| Plan | Price | What it includes |
|---|---|---|
| Express | $149 per month | One user license, AI enabled, work order dashboard with kanban view and simple work orders. |
| Basic | Contact us for pricing | One location and up to five users, estimates, invoices, parts and inventory, payments, reporting and customer communications. |
| Pro | Contact us for pricing | Basic plus AI notes cleanup, voice transcription, notes translation, QuickBooks, MOTOR labor guides and telematics and GPS integrations. |
| Elite | Contact us for pricing | Pro plus advanced parts pricing, MOTOR Truck Service Guide, Mitchell 1 ProDemand, TruckSeries estimator and more two-way text messages. |
Checked November 2026.
What Fullbay does
- AI technician notes cleanup
- On Pro, the system rewrites rough technician notes into clearer text, which reduces the rewriting an advisor does before a customer sees the estimate or the invoice.
- AI voice transcription
- Technicians can speak their notes and have them transcribed, which suits a bay where hands are dirty and a keyboard is out of reach, and Pro also translates those notes.
- AI Receptionist
- Sold at $99 a month, with a free first month for shops enabling it in November 2026, according to the pricing page. It answers calls for the shop.
- Kanban work order dashboard
- Express includes a board view of work orders, which gives a one-person shop a visual queue of open jobs without paying for a larger plan or a second tool.
- Telematics and GPS integrations
- Pro lists Azuga, Geotab, Samsara, Motive and Verizon Connect as telematics and GPS links, so fleet customers' vehicle data can be brought into the shop's work orders.
How Fullbay handles your data
The privacy page says Fullbay retains data as required by law and by DOT and FMCSA recordkeeping rules, and otherwise does not state a retention period. It lists outputs generated by Fullbay's AI models among the data it processes, but the page we read does not say whether customer records train those models. Hosting region and security certifications were not stated on the pricing or privacy pages. The company is described as a Delaware corporation. A fleet shop with regulated customers should request the retention schedule and AI training terms before subscribing.
Where Fullbay falls short in practice
- Most plans have no printed price. Only Express shows a number. Basic, Pro, Elite and Enterprise require contact, so a buyer cannot compare Fullbay's AI-bearing tiers with printed prices from other vendors.
- Integrations carry extra subscriptions. A pricing footnote says each integration needs an active subscription with the provider, so MOTOR, Mitchell 1 or telematics costs sit on top of the Fullbay fee.
- Texting overage. Alerts beyond the monthly allowance cost $0.05 per text, and one feature on the pricing page is marked as available only in the United States and Canada.
Works with
Alternatives to Fullbay
Fullbay: common questions
Which Fullbay plan includes the AI notes tools?
AI technician notes cleanup, voice transcription and notes translation are listed on Pro, and Elite builds on Pro. Basic and Express do not list them. Because Pro is quote only, ask for the monthly price of Pro with those AI tools before comparing against another vendor's published tier.
How much does the Fullbay AI Receptionist cost?
The pricing page says charges start at $99 a month, and shops that enabled it between November 1 and 30, 2026 got at least one full free month. Treat the trial window as a past offer if you read this later, and ask for current terms.
Can a one-person shop use Fullbay?
Yes. Express is $149 a month for one user license, with a kanban work order dashboard and simple work orders, and it is labeled AI enabled. A shop that outgrows it moves to Basic, which allows one location and up to five users but is priced by quote.
Does Fullbay connect to telematics providers?
The Pro plan lists integrations with Azuga, Geotab, Samsara, Motive and Verizon Connect. A pricing footnote says each integration needs an active subscription with that provider. Ask which vehicle fields reach the work order and whether the connection is one-way.
Is Fullbay only for trucks?
Fullbay positions itself for heavy-duty and fleet repair, and its labor guide links name truck tools. The privacy page references DOT and FMCSA record rules. A passenger-car garage can ask for a quote, but the product's strengths are truck-focused, so check that car labor data fits.