Tool profile
Level AI: cost, fit and limits
Level AI is a contact center AI platform made by Ujwal Inc. (doing business as Level AI) that scores customer interactions automatically, assists agents in real time, deploys AI voice agents and extracts insights from conversations for enterprise customer experience teams.
What to know first
Level AI is sold by quote: the pricing URL returns an error and no price list appears on the homepage or other pages opened. The homepage names Auto-QA, Agent Assist, AI voice agents and conversation insights. The security page lists ISO 27001, SOC 2, HIPAA and GDPR badges, and says the platform runs in a GCP private VPC with tenant-isolated storage and cross-region encrypted backups.
Level AI at a glance
| Maker | Ujwal Inc. (dba Level AI), Not stated on the vendor pages |
|---|---|
| Free plan | No |
| Entry price | Quote only |
| API access | No |
| Category | Best AI Contact Center QA Software in 2026, rank 10 of 13 |
| Website | thelevel.ai |
Who Level AI is best for
Enterprise CX teams with many channels
Auto-QA scores every customer interaction and insights are extracted from all conversations, which suits large queues where manual sampling misses most contacts.
Teams that want a no-training clause
The security page says third-party AI providers are contractually barred from retaining, training on or fine-tuning with customer data, a stronger statement than most pages give.
Centers on Zendesk, Five9 or Twilio
The pages name Zendesk, Five9, Intercom, Twilio, Unify, Slack, Zoom and Microsoft Azure, though no complete catalog was opened. Connections beyond these must be confirmed.
Level AI plans and pricing
| Plan | Price | What it includes |
|---|---|---|
| Enterprise platform | Custom quote | Auto-QA, Agent Assist, AI voice agents and insights, as presented on the homepage; no plan list is published. |
| Public price list | Not published | The pricing URL returns an error, and no tier, seat price or volume allowance appeared on the pages opened. |
| Free plan or trial | None found | No free plan or trial was found on the homepage, privacy policy, security page or integrations page opened. |
Checked November 2026.
What Level AI does
- Auto-QA
- Scores every customer interaction so quality teams see the whole queue, not a sample. The scoring criteria and scorecard design are configured with the vendor during rollout.
- Agent Assist
- Gives agents real-time AI-powered insights during calls. It runs on the same platform as QA, so live guidance and post-call scoring can draw on one set of conversation data.
- AI voice agents
- Voice agents automate calls on the same platform. This is a separate product decision and can add cost and scope when a buyer only wants scoring.
- Backups and isolation
- The security page describes cross-region encrypted backups with restore testing and tenant-isolated storage in a GCP private VPC, which helps an IT review of resilience.
How Level AI handles your data
The security page lists ISO 27001, SOC 2, HIPAA and GDPR badges, and the compliance statement also names PCI. It says the platform runs in a GCP private VPC with tenant-isolated storage and cross-region encrypted backups, and that third-party AI providers are contractually barred from retaining, training on or fine-tuning with customer data. Whether Level AI itself trains on customer data is not stated. The privacy policy says personal information is kept while the account is active and as legally required, and it describes a desktop screen recording application.
Where Level AI falls short in practice
- Nothing to compare on price. No pricing page exists and no figures appear elsewhere, so a buyer cannot place Level AI against seat-priced tools without a sales process. A team on a tight budget loses time on discovery.
- Desktop recording scope. The privacy policy describes a desktop application that can capture screen content and audio. Employers should check in the contract what is captured and who can view it.
- Own training use unclear. The no-training clause covers third-party AI providers. The pages do not say whether Level AI uses customer conversations to improve its own models. Ask for the answer in the data processing terms.
Works with
Alternatives to Level AI
Level AI: common questions
How much does Level AI cost?
No price is published. The pricing URL returns an error and no amounts appear on the pages opened. Level AI is sold as an enterprise platform on quote, so expect a proposal based on seats, products and volume after a demo.
Does Level AI train on my customer data?
The security page says third-party AI providers are contractually barred from retaining, training on or fine-tuning with customer data. It does not say whether Level AI itself trains on customer data, so ask for a written statement that covers both.
Which certifications does Level AI show?
The security page shows ISO 27001, SOC 2, HIPAA and GDPR badges, and the compliance statement also names PCI. Ask for the reports and confirm which products and tenants they cover before relying on the badges. Badges on a webpage are not audit reports.
Does Level AI record agent screens?
The privacy policy describes a desktop screen recording application that can capture screen content and audio. Whether it is used in a given deployment depends on the contract, so ask what is recorded, who sees it and how long it is kept.
Can Level AI replace manual QA sampling?
The vendor says Auto-QA scores every customer interaction. That is a claim about coverage. Before dropping sampling, have your reviewers score a set of calls and compare their marks with the tool's to see how closely they match. Scorecard design is part of the rollout, so ask how it is configured.