Tool profile
Convin: cost, fit and limits
Convin is an AI contact center platform made by Feed Forward Technologies Pvt Ltd under the brand name Convin that audits customer conversations automatically, coaches agents, and offers real-time assist and voice-of-customer analytics for sales and support teams.
What to know first
Convin splits its products into suites and quotes each one: a CX suite for post-conversation QA, coaching and insights, and a real-time suite for agent and supervisor assist. The pricing page prints no amounts, though the navigation labels a quality management product as free and the terms of that offer were not opened. The security page states SOC 2 Type II, ISO 27001 and HIPAA support.
Convin at a glance
| Maker | Feed Forward Technologies Pvt Ltd (brand name Convin), India (registered address in Bengaluru) |
|---|---|
| Free plan | Yes |
| Entry price | Quote only |
| API access | No |
| Category | Best AI Contact Center QA Software in 2026, rank 5 of 13 |
| Website | convin.ai |
Who Convin is best for
Teams that want QA plus coaching
Automated QA scores all conversations and feeds automated coaching with peer-to-peer options, so evaluation results turn into assigned training in the same product.
Teams building onboarding from calls
An AI learning management system builds training from call data. The vendor claims 60 percent faster onboarding, which is its own figure and was not tested here.
Centers on Aircall, Avaya, Cisco or Webex
The pages name Aircall, Avaya, Cisco, Webex and Gong as connections, which covers a mix of cloud and enterprise telephony.
Convin plans and pricing
| Plan | Price | What it includes |
|---|---|---|
| Quality Management Software | FREE (label in the navigation) | An automated QA and quality management product shown with a free label on the pricing page; the terms of the free offer were not opened. |
| CX Suite and Post conversation suite | Custom quote | Automated QA, automated agent coaching, an AI learning management system, the Convin LLM and Convin Insights. |
| Real-time suite | Custom quote | Real-time agent assist and a supervisor assist dashboard for live calls. It is quoted separately from the post-call suite. |
Checked November 2026.
What Convin does
- Automated QA
- Audits and scores all customer conversations rather than a sample. Scorecards, flags and compliance checks run without a reviewer listening to each call, and managers read the results in a dashboard.
- Automated coaching
- Coaching is generated from QA findings and includes peer-to-peer coaching, so a low score on a criterion can lead directly to a coaching task for the agent involved.
- Real-time assist
- Agent assist and a supervisor assist dashboard give guidance while the call is live. This sits in a separate suite, which a QA-only buyer can leave out.
- Convin LLM and Insights
- Convin describes a customized LLM for call centers and a voice-of-customer Insights product. The products menu marks the LLM and text-to-speech lines as coming soon.
How Convin handles your data
The security page states SOC 2 Type II, ISO 27001 and GDPR readiness, with HIPAA support as a Business Associate, and says Convin is hosted on AWS. The privacy policy says personal data is stored on Google infrastructure within India, request logs are kept for 30 days, and calls and transcripts are kept under the customer agreement and configured retention settings. It says anonymized data is used to improve services; training on identifiable call data is not stated. The two pages name different cloud providers, so ask which applies.
Where Convin falls short in practice
- Quote for every suite. The pricing page offers customized plans with a demo or quote button and no amounts, so even the post-call QA suite has no visible price.
- Suites split by use case. Phone agents, real-time and post-call products sit on separate pages, so a QA-only buyer has to work out which suite holds the scoring and coaching they need.
- Cloud and region unclear. The privacy policy names Google infrastructure within India while the security page names AWS. A European buyer cannot find an EU region on either page.
Works with
Alternatives to Convin
Convin: common questions
Is Convin's quality management software really free?
The pricing page navigation shows Quality Management Software with a free label. The terms of that offer were not opened, so limits on users, volume or features are unknown. Ask Convin what the free tier covers before planning around it.
Where is Convin data hosted?
The privacy policy says personal data is stored on Google infrastructure within India, and the security page says Convin is hosted on AWS. The pages do not name an EU region, so a European buyer should ask which provider and region would hold their recordings.
What certifications does Convin state?
The security page states SOC 2 Type II, ISO 27001 and GDPR readiness, and says Convin acts as a Business Associate for HIPAA. Ask for the audit reports and confirm which products and regions the certifications cover. The pages do not list the report dates or the scope of each audit.
Does Convin train its AI on call data?
The privacy policy says anonymized data is used to improve Convin's services. It does not say whether identifiable customer call data trains models. Request a written statement on training and on how anonymization is done before uploading recordings. The pages also give no detail on retention for model-improvement data.
Which products does a QA buyer need from Convin?
The post-conversation suite holds automated QA, automated coaching, the AI learning management system, the Convin LLM and Insights. The real-time suite adds agent and supervisor assist and is optional. Ask sales for a quote that lists only the modules you want.