Tool profile
Luma Health: cost, fit and limits
Luma Health is an operational AI platform for healthcare that automates patient access, outreach, referrals and payments through scheduling, intake, payment and referral agents, and connects to EHR systems such as Epic and Oracle Health.
What to know first
Luma Health presents itself as operational AI for healthcare and lists agents for scheduling, intake, payment and referral work, plus Navigator for patient guidance and Fax Transform for referral faxes. The homepage shows HITRUST, ISO 27001, SOC and TX RAMP badges and says Luma serves organizations in the United States, Canada and the United Kingdom. Pricing is available only through a demo request, and the maker and headquarters are not stated on the pages we read.
Luma Health at a glance
| Maker | Not stated on the vendor pages, Not stated on the vendor pages |
|---|---|
| Free plan | No |
| Entry price | Quote only |
| API access | No |
| Category | Best AI Patient Engagement Software in 2026, rank 2 of 12 |
| Website | lumahealth.io |
Who Luma Health is best for
Referral-heavy specialty groups
Fax Transform extracts and classifies referral data from faxes, which targets the manual referral queue that many specialty offices still run on paper and phone calls.
Systems on Epic or Oracle Health
The homepage names athenahealth, eClinicalWorks, Epic, Oracle Health and MEDITECH, plus NextGen, Nextech, Greenway Health and PCC, so most large EHR users can find theirs in the list.
Teams chasing no-shows
Outbound AI for cancellation and no-show recovery works through gaps in the schedule, with eligibility checks and copay collection by text handled in the same flow.
Luma Health plans and pricing
| Plan | Price | What it includes |
|---|---|---|
| Demo-led subscription | Not published | Pricing is available only after a demo request. The homepage shows a Book a demo button, and the pricing path returned a page-not-found error when we checked. |
| Agent modules | Not published | Scheduling, Intake, Payment and Referral agents are named on the homepage as parts of the agentic layer; the pages do not say which are priced separately. |
| Navigator and Fax Transform | Not published | Navigator guides patients through scheduling and care journeys, and Fax Transform extracts referral data from faxes; neither shows a price or a tier. |
Checked November 2026.
What Luma Health does
- Agent orchestration layer
- Agent Launchpad is described as AI agent orchestration for procedure prep and more, and the homepage names Scheduling, Intake, Payment and Referral agents that work together on one patient request.
- Fax Transform
- Incoming faxes are read, classified and turned into structured referral data, which replaces manual keying for practices that still receive referrals from outside offices by fax.
- Outbound recovery
- Outbound AI contacts patients to recover cancellations and no-shows, so open slots can be refilled without front-desk staff placing every call by hand, and the same flow can then collect the copay.
- Eligibility and copay by text
- Insurance eligibility checks and copay collection happen by text message before the visit, which moves financial conversations out of the check-in line and gives the practice an answer on coverage before the patient arrives.
- Web, chat and phone access
- Patients reach scheduling through the web, chat or phone, and the homepage lists AI-driven access across all three channels under the same platform, so the choice of channel does not change which agent does the work.
How Luma Health handles your data
Luma Health's homepage shows badges for HITRUST certified, r2 HITRUST certified, TX RAMP certification, ISO 27001 certification, GDPR approved and AICPA SOC certification. HIPAA is not mentioned in the page text. The homepage links to Security and trust and AI trust and governance pages, but we could not read them: the security path returned a page-not-found error. Training on customer data, retention periods and hosting regions are not stated on the pages we opened, so ask for the AI governance document and a business associate agreement.
Where Luma Health falls short in practice
- Demo before any number. No price or tier is published, and the pricing path does not exist. A buyer must sit through a demo to learn even the order of magnitude, which makes budgeting for a single clinic slow.
- Governance pages unread. The AI trust and governance and Security and trust pages are linked from the homepage but could not be read. Claims about model use and data flows therefore rest on badges, not on documents we saw.
- Company details missing. The pages state no legal entity or headquarters address, only a copyright line reading Luma Health 2026. Contract counterparties and data location need to be confirmed during procurement.
Works with
Alternatives to Luma Health
Luma Health: common questions
Which EHR systems does Luma Health name?
The homepage names athenahealth, eClinicalWorks, Epic, Oracle Health, MEDITECH, NextGen, Nextech, Greenway Health and PCC. It does not say whether each connection is a real-time integration or a scheduled sync, so confirm that for your exact version and ask about any per-connection fee.
Does Luma Health publish its pricing?
No. The homepage offers a Book a demo button, and the pricing path returned a page-not-found error when we checked. A quote follows a demo, and the pages show no tiers, per-message rates, location minimums or contract terms, so budgeting has to wait for the sales process.
What is Fax Transform in Luma Health?
Fax Transform extracts and classifies referral data from faxes, according to the homepage. It targets practices that still receive referral paperwork by fax, turning it into structured data for the referral agent and the schedule, which spares staff from retyping patient details.
Which certifications does Luma Health show?
The homepage badges include HITRUST certified, r2 HITRUST certified, TX RAMP, ISO 27001, GDPR approved and AICPA SOC. HIPAA is not in the page text. We could not read the linked trust pages, so request the actual reports and their dates before relying on any badge.
Can Luma Health recover no-shows automatically?
The homepage lists outbound AI for cancellation and no-show recovery, with eligibility checks and copay collection by text. It gives no recovery rate or method for any result, so test it on a pilot clinic, count slots refilled per week and compare against your current manual call-back list.