Tool profile
Lyra Health: cost, fit and limits
Lyra Health is a workforce mental health platform made by Lyra Health, Inc. in the United States that gives employees coaching, therapy and an AI guide, with AI-assisted provider matching, through an employer or health plan contract.
What to know first
Lyra Health sells mental health care to employers rather than to individuals, and it does not publish what that costs. The homepage describes Lyra AI, a clinically vetted guide for members, and matching to a provider after a short set of questions. The security page is the most specific in this group: HITRUST CSF audits, HIPAA, CCPA and CPRA statements, and named encryption standards. Expect a quote process and a demo before any number appears.
Lyra Health at a glance
| Maker | Lyra Health, Inc., United States |
|---|---|
| Free plan | No |
| Entry price | Quote only |
| API access | No |
| Category | Best AI Corporate Wellness Software in 2026, rank 1 of 11 |
| Website | lyrahealth.com/ |
Who Lyra Health is best for
Multinational employers with a benefits team
The site describes a global network and a platform for coaching and therapy, so a team that already runs vendor security reviews can use the published security page as a starting point.
Privacy officers who need audit evidence
HITRUST CSF with annual audits, HIPAA compliance and CCPA and CPRA statements appear on the security page, which gives a reviewer named frameworks to check instead of a general promise.
Health plans and benefit consultants
The site lists health plans, health systems and benefit consultants as audiences next to employers, so a consultant can see whether the same platform covers a client's plan members.
Lyra Health plans and pricing
| Plan | Price | What it includes |
|---|---|---|
| Employer program | Not published on the pages read | Mental health care through an employer contract; the homepage routes buyers to Request a Quote and Request a demo. |
Checked November 2026.
What Lyra Health does
- Lyra AI guide
- The homepage describes Lyra AI as a clinically vetted AI guide for members, and a press item says it is scaling to members globally. The pages read do not describe its limits or escalation paths.
- AI-powered provider matching
- Members answer a short set of questions and are matched to a provider. The vendor attributes the matching to AI, though the pages read give no detail on the inputs or accuracy.
- Therapy and coaching
- The platform covers evidence-based digital mental health care, including coaching and therapy, delivered through independently owned professional practices that Lyra contracts and supports administratively. Administrative support comes from Lyra Health, Inc.
- Lyra Empower
- A separate solutions page named Empower sits in the navigation beside Care for Everyone and the Global Network. The pages read do not explain what Empower includes beyond its name.
- ROI Calculator
- The site links an ROI Calculator and a customer story section. Its homepage claim of about 4 hours of weekly productivity saved per worker, or USD 4,800 per year, is the vendor's own figure.
How Lyra Health handles your data
The security page says data sits in Lyra's AWS environment, without naming a region. It states TLS 1.2 in transit and AES-256 at rest, HITRUST CSF compliance with annual audits, HIPAA compliance, and CCPA and CPRA compliance, and offers an external penetration test letter on request. The privacy policy and security page read did not state whether member conversations train AI models or how long records are retained, so ask for both in writing before signing.
Where Lyra Health falls short in practice
- No price on the pages read. Employer pricing is absent, and the site pushes buyers toward a quote and a demo. A finance team cannot compare Lyra with Wellable or Champion Health on cost until a written proposal arrives.
- Training policy not stated. The pages read do not say whether Lyra AI learns from member conversations. For a clinical product that handles sensitive text, that is the first gap a privacy review will raise.
- Region not named. The AWS environment is described without a region, so a buyer with EU or UK residency rules cannot confirm location from the security page alone.
Alternatives to Lyra Health
Lyra Health: common questions
Does Lyra Health publish its price for employers?
No. The pages read show Request a Quote and Request a demo buttons but no amounts, and employer pricing was not found on the site. Budget conversations start with a written proposal. Ask that it separates platform fees from any per-session charge and states the contract term and renewal notice date.
What does Lyra AI do for members?
The homepage calls it a clinically vetted AI guide for members, and a press link says Lyra scaled it to members globally. Lyra also uses AI to match members with a provider after a short set of questions. The pages read do not explain handoff to a human clinician, so ask in a demo.
Which security certifications does Lyra state?
The security page states HITRUST CSF compliance with annual audits, HIPAA compliance, and CCPA and CPRA compliance. It lists TLS 1.2 encryption in transit and AES-256 at rest, and it offers an external penetration test letter on request. It does not mention SOC 2 or ISO 27001 on the pages read.
Where does Lyra store employee data?
The security page says data is held in Lyra's AWS environment but does not name a region on the page read. A buyer with EU or UK residency requirements should ask in writing where member data and backups sit, and which subprocessors can reach them.
Is the 4 hours per week productivity figure reliable?
It is a homepage claim by Lyra of about 4 hours of productivity saved per worker per week, or USD 4,800 per year. The pages read do not show the method or sample behind it, so use it as a vendor statement and test results against your own absence and engagement data in a pilot.