Tool profile
Plecto: cost, fit and limits
Plecto is a performance dashboard and gamification platform that turns live business data into KPI boards, contests, achievements and rewards for sales, service and operations teams, with an AI builder for creating dashboards and templates.
What to know first
Plecto sells two priced tiers and a custom Enterprise tier, billed per tracked license with a ten-license minimum. Medium starts at $24 per month on annual billing and covers dashboards, API access and achievements. Large, at $37.20 on annual billing, adds contests, a Spinning Wheel and a reward store. A 14-day trial needs no credit card per the FAQ. The homepage names an AI builder for dashboards, and the pages we read do not state a headquarters country.
Plecto at a glance
| Maker | Plecto, Not stated on the vendor pages |
|---|---|
| Free plan | Free trial only |
| Entry price | $24 per tracked license per month, billed annually |
| API access | Yes |
| Category | Best AI Gamification Software in 2026, rank 1 of 11 |
| Website | plecto.com |
Who Plecto is best for
Call and sales floors with live KPIs
Dashboards, contests and a reward store all sit in one product, so a team lead can show a result and attach a prize without a second system.
Teams that want to budget before a demo
Medium and Large carry printed monthly prices with a stated ten-license minimum, which lets a manager estimate the annual cost of a pilot unaided.
Companies with retention rules for performance data
Retention can be set per data source, for example deleting call logs after three months, which helps teams that must limit how long agent data stays.
Plecto plans and pricing
| Plan | Price | What it includes |
|---|---|---|
| Medium | $24 per tracked license per month, billed annually | Onboarding, unlimited dashboards and data sources, API access, SAML2 SSO, achievements and notifications; ten-license minimum. |
| Large | $37.20 per tracked license per month, billed annually | Everything in Medium plus contests, a Spinning Wheel, a Reward Store, SQL integrations and custom permission profiles. |
| Enterprise | Custom | Everything in Large plus on-site setup, custom integrations and a custom NDA and DPA. Pricing is by quote, and the pages do not state a seat minimum for this tier. |
Checked November 2026.
What Plecto does
- AI dashboard builder
- The homepage describes an AI builder that creates live dashboards and templates from a description, which shortens setup for a manager who does not want to wire up every KPI by hand.
- Custom KPIs
- Teams define their own calculations, so a metric such as calls per hour or conversion per rep can be built from raw data sources instead of fixed templates.
- Contests
- Individual and team goals can run as contests with a leaderboard, available on the Large tier, which is where most of the gamification value sits.
- Achievements and streaks
- Live notifications celebrate milestones and streaks as data arrives, and this layer is included from the Medium tier. Streaks and achievements are part of the Medium tier, so even the cheapest plan has a motivation layer beyond plain charts.
- Per-source retention
- An admin can set how long each data source is kept, with deleting call logs after three months given as the example on the pricing page.
How Plecto handles your data
The pricing page says data retention can be configured per data source and gives a call-log example. A compliance badge references GDPR, but no certification such as SOC 2 or ISO 27001 is named on the pages we read. The pages do not state a hosting region, whether customer data trains AI models, or which model provider powers the dashboard builder. Enterprise includes a custom NDA and DPA. Buyers who handle agent performance data should request the DPA early, along with a statement on AI processing and where it runs.
Where Plecto falls short in practice
- Contests need Large. Medium covers dashboards and achievements, while contests, the Spinning Wheel and the reward store start at Large, so a team that wants prizes pays about 55 percent more per license.
- Ten-license floor. Medium and Large carry a ten tracked license minimum, which is awkward for a team of five that only wants a leaderboard on one TV.
- Integration names unlisted. The homepage claims 150-plus integrations but the pages we read do not name them, so a buyer must confirm that a specific CRM or phone system is covered.
Alternatives to Plecto
Plecto: common questions
How much does Plecto cost?
Plecto lists Medium at $24 per tracked license per month and Large at $37.20 on annual billing. The FAQ gives $30 and $46.50 on monthly billing, with annual billing 20 percent lower. Both tiers need at least ten licenses, and Enterprise is a custom quote, so a ten-person pilot on Medium comes to $240 per month.
Does Plecto have a free trial?
Yes. The FAQ describes a 14-day free trial that needs no credit card. There is no permanent free plan. A trial of that length covers one contest cycle, so plan the data connection first and have your KPI definitions ready on day one.
What does the AI builder in Plecto do?
The homepage says an AI builder creates live dashboards and templates. The pages do not describe the model, the prompts it accepts or whether it also writes KPI formulas, so test it on a real data source during the trial.
Can Plecto delete old performance data automatically?
Plecto says retention is set per data source, and its example is deleting call logs after three months. That helps with data minimization rules. Confirm in the DPA whether deletion also covers backups and how long a deletion takes after you change the setting.
Which Plecto tier includes the reward store?
The reward store is part of Large at $37.20 per tracked license per month on annual billing, along with contests and the Spinning Wheel. Medium has achievements and notifications but no store, so teams that want prizes should price Large from the start.