Tool profile
Quantum Metric: cost, fit and limits
Quantum Metric is a digital analytics platform made by Quantum Metric, Inc. that combines session replay, journeys, interaction heatmaps and AI agents for websites and mobile apps. Large retail, finance, travel and telecom teams use it to find friction and estimate its revenue impact.
What to know first
Quantum Metric sells to large digital teams through a demo, and its pages show no prices. The platform captures sessions, builds segments, maps journeys and runs Felix AI for agentic analysis and summaries. It also adds an agent probability score to separate AI-agent sessions from human ones, plus an MCP link to outside AI tools. Mobile and web are both covered.
Quantum Metric at a glance
| Maker | Quantum Metric, Inc., United States |
|---|---|
| Free plan | No |
| Entry price | Quote only |
| API access | Yes |
| Category | Best AI Customer Journey Analytics Software in 2026, rank 9 of 10 |
| Website | quantummetric.com |
Who Quantum Metric is best for
Retailers and banks
Opportunity analysis quantifies friction points, so a team can rank page problems by estimated revenue instead of by volume of complaints.
Teams with Adobe Experience Platform
A connector exists to go live with Customer Journey Analytics faster, which suits shops that already run the Adobe stack.
Digital teams worried about AI agent traffic
AI Agent Visibility scores whether sessions come from agents, shows where they stall and separates assistants from scraping. Teams can see which agents are legitimate before deciding how to treat the traffic.
Mobile app owners
Patented mobile app analytics and lightweight SDKs are listed, with performance overhead addressed on a dedicated page. That matters for apps where a heavy recorder slows the interface for customers.
Quantum Metric plans and pricing
| Plan | Price | What it includes |
|---|---|---|
| Platform | Not shown, by demo | Session replay, segment builder, autocapture of over 300 metrics, page performance, user analytics, journeys and dashboards. |
| Felix AI | Not shown, by demo | Felix AI Agentic agents analyze journeys and recommend actions, and Felix AI Summarization produces generative session summaries. |
| Action modules | Not shown, by demo | Voice of Customer, monitoring and alerts, data activation, data streaming and enrichment, and Salesforce Lightning analytics. |
| AI Agent Visibility | Not shown, by demo | An agent probability score that separates AI-agent sessions from human ones and shows where agents stall. |
Checked November 2026.
What Quantum Metric does
- Journeys
- Journeys show which paths customers take across a site or app, built on captured sessions rather than a hand-written tracking plan. Segments can be nested to isolate a group before the path is read.
- Autocapture
- Over 300 metrics are captured out of the box, which reduces the need for developers to define each event before analysis can start. Page performance data is collected alongside it, so slow pages appear in the same analysis.
- Felix AI Agentic
- Autonomous agents are said to analyze each part of the customer journey, quantify revenue impact and recommend actions. Accuracy figures were not found. Ask for evidence on your own traffic before trusting any recommendation.
- Data streaming
- Quantum Metric insights can be streamed to a data warehouse, so journey data joins other business tables outside the product. Data enrichment is a separate listed item for adding outside attributes.
- MCP
- AI tools such as ChatGPT, Claude, Gemini Enterprise, Microsoft Copilot and Cursor can connect to Quantum Metric data, as the product page lists. Claude Code, Codex and Amazon Connect are also named, which suits teams that work from chat clients.
How Quantum Metric handles your data
The security page says data is hosted on Google Cloud, with each customer in a separate project in the region closest to them, and lists SOC 2 with HITRUST attestation, ISO/IEC 27001, GDPR and CCPA. Capture rules set fields to capture, ignore or encrypt in the browser with RSA 2048 and AES256, and passwords and card fields are blocked by default. AutoPII scans sampled replays with Cloud DLP. Retention and AI training terms were not stated.
Where Quantum Metric falls short in practice
- Price is hidden. The pricing plans page shows no figures in the version opened. A buyer cannot compare cost with free-tier tools until a demo and quote, and should ask for overage terms.
- AI data flows unclear. The security page does not describe how Felix AI uses data, which model providers are involved or whether data trains models, so these need written answers.
- Region choice vague. Data is stored in the region closest to the customer on Google Cloud, but no specific regions are named, which matters for contracts requiring EU processing.
Works with
Alternatives to Quantum Metric
Quantum Metric: common questions
Does Quantum Metric publish prices?
No. The site links a pricing plans page and offers demo requests, but no figures were visible on the pages opened. Expect a quote based on volume and modules. Ask for overage rates in writing before the pilot ends. Cost likely depends on volume, modules and contract length.
Which certifications does Quantum Metric state?
The security page cites SOC 2 with HITRUST attestation and full ISO/IEC 27001 certification, plus GDPR and CCPA compliance. It does not list report dates or audit scope, so request the reports. Hosting is on Google Cloud, in a separate project for each customer.
What is the agent probability score?
AI Agent Visibility gives sessions a probability score for being an AI agent, shows where agents stall and distinguishes legitimate assistants from scraping and abuse, according to the product page. Detection is a vendor claim until you test it. Detection quality is a vendor claim until tested on your own sessions.
Can Quantum Metric send data to my warehouse?
The product lists data streaming to a data warehouse and data enrichment among its action features, which suits teams that want journey data beside orders and customer records. Streaming and enrichment are listed separately from the core platform. Both are described as add-ons to the core capture.
How does Quantum Metric protect sensitive form fields?
By default it blocks passwords, credit card numbers and CVV2 fields. Rules can also ignore content before it leaves the browser or encrypt it with RSA 2048 and AES256, and AutoPII scans sampled replays. Hosting and masking rules apply before data reaches the vendor.