Tool profile
ResDiary: cost, fit and limits
ResDiary is a restaurant booking system made by Access UK Ltd that takes online reservations, manages tables and guest communication, and in its Evo product adds AI risk prediction for no-shows and an AI assistant for venue data.
What to know first
ResDiary sells four tiers called Connect, Express, Pro and Ultimate, which carry the same core features as ResDiary Evo and differ only in how many bookings a month they allow. No amount is printed; a form returns a quote. A separate add-on list shows monthly prices, with online ordering at €40 a month as one example. The pricing page also says the venue owns its customer data and ResDiary acts as processor.
ResDiary at a glance
| Maker | Access UK Ltd, United Kingdom |
|---|---|
| Free plan | No |
| Entry price | Quote only |
| API access | No |
| Category | Best AI Restaurant Reservation Software in 2026, rank 3 of 11 |
| Website | resdiary.com |
Who ResDiary is best for
Venues that fight no-shows
Evo names AI risk prediction aimed at no-shows, so a restaurant with a deposit policy can see which bookings the system flags before the evening.
Pubs and restaurants taking walk-up and web trade
Commission-free bookings from the website, social media, Google and DesignMyNight let a venue collect reservations from several places into one diary.
Owners who want quick answers from their data
An AI assistant is described as giving instant insights from venue data, which suits an owner who does not want to build reports by hand.
ResDiary plans and pricing
| Plan | Price | What it includes |
|---|---|---|
| Connect | Quote only | Same core features as ResDiary Evo, with the fewest bookings per month. The tier is meant for venues with low monthly booking volume and is priced by quote after a form. |
| Express | Quote only | Same core features as Evo, with more bookings per month than Connect. Choose it when Connect's booking cap is too low; the price is given after a form. |
| Pro | Quote only | Same core features as Evo, with more bookings per month than Express. Choose it when Express caps your volume; the price is given only after a form is completed. |
| Ultimate | Quote only | Same core features as Evo, with the highest bookings per month. It is the top tier on the pricing page and the amount is quoted after the form. |
Checked November 2026.
What ResDiary does
- AI risk prediction
- Evo flags bookings that carry a higher chance of no-show, with the aim of cutting empty tables. The pages we read do not publish the signals used or any accuracy figure.
- AI assistant
- A chat-style assistant answers questions about the venue's data for fast insight. It is named on the product and pricing pages without a documented question list.
- Smart customer tagging
- Evo tags customers automatically so marketing can target groups, which saves manual list building in a spreadsheet. Tags group guests by behavior, so a venue can send a campaign to regulars without exporting lists.
- Reserve with Google
- Guests book from Google Search or Maps, and the pricing page frames the booking channels as commission-free. Bookings made from Search or Maps flow into the same diary as web bookings, with no commission stated.
- Booking widget and messages
- A customizable booking widget and guest communications let a venue brand the reservation flow and the reminders it sends. Reminders and confirmations carry the venue's branding, and the widget can sit on the venue's own site.
How ResDiary handles your data
The ResDiary pricing page says the venue owns its customer data and that ResDiary acts as processor. The privacy notice path we tried returned an error, so the data terms we can cite come from the pricing page only. No hosting region, retention period or certification is stated, and whether guest data trains the AI features is not stated. Ask for the current privacy notice and a processing agreement.
Where ResDiary falls short in practice
- Quotes only. No price is printed for any tier, and the booking caps per tier are not stated either, so a venue must complete a form to learn what it will pay.
- Add-ons on top. A separate list of paid add-ons exists, with online ordering at €40 a month named as an example, so the quote may not show the full monthly bill.
- Privacy notice not reachable. The privacy notice page returned an error on the path we tried, which leaves the pricing page as the only data statement we can cite.
Works with
Alternatives to ResDiary
ResDiary: common questions
What does ResDiary charge per month?
ResDiary prints no plan amounts. Connect, Express, Pro and Ultimate are quoted after a form, and they differ by bookings per month. A separate add-on list shows monthly prices, such as €40 a month for online ordering. Ask for a written quote that lists every add-on.
How does ResDiary predict no-shows?
The product page names AI risk prediction to reduce no-shows. It does not describe the signals it uses, such as booking lead time or guest history, and gives no accuracy numbers. Trial it by comparing flagged bookings with actual no-shows over a month.
Does ResDiary take commission on bookings?
The pages describe bookings from the venue's website, social media, Google and DesignMyNight as commission-free. Add-on fees and payment processing charges are separate items, so read the add-on list and the payment terms along with the plan quote. Read each add-on and payment term in the quote, since fees on payments or SMS are listed separately.
Who owns the guest data in ResDiary?
The pricing page says the venue owns its customer data and ResDiary is the processor. That is a useful statement, yet the privacy notice path we tried returned an error, so ask for the current notice and the data processing agreement.
Which integrations does ResDiary list?
The integrations page names Reserve with Google, DesignMyNight, Meta and Stripe. No point-of-sale partners are listed in the pages we read, so a venue that needs POS sync should ask for the current partner list. Check whether your venue also needs a booking site such as DesignMyNight or a deposit provider such as Stripe.