Tool profile
Salesforce Nonprofit Cloud: cost, fit and limits
Salesforce Nonprofit Cloud is a nonprofit CRM suite made by Salesforce, Inc. that covers donor and constituent records, grantmaking and service tools, with Agentforce AI agents and flex credits for AI, aimed at larger charities and foundations.
What to know first
Salesforce prices Nonprofit Cloud per user per month, billed annually, in four editions: Sales and Service Core at $70, Advanced at $125, and Sales Max and Service Max at $285 each. Eligible nonprofits can claim 10 Core licenses at no cost through the Power of Us Program, and a 30-day trial needs no credit card. Flex credits for AI come in every edition.
Salesforce Nonprofit Cloud at a glance
| Maker | Salesforce, Inc., United States |
|---|---|
| Free plan | Free trial only |
| Entry price | $70 per user per month, billed annually (Core) |
| API access | No |
| Category | Best AI Donor Management Software in 2026, rank 3 of 12 |
| Website | salesforce.com/nonprofit/ |
Who Salesforce Nonprofit Cloud is best for
Foundations and universities with admin staff
The Nonprofit Data Model, sandboxes in Advanced and an annual contract suit an organization with a Salesforce administrator who maintains custom objects and reports.
Charities that qualify for free licenses
Ten Core licenses at no cost through Power of Us give a small qualifying team a way to start on the platform and pay only when it adds seats beyond the allowance.
Teams that run grants as well as donations
The Grantmaking suite is bundled in Sales Max and Service Max, so an organization that gives money out as well as raising it can keep both in one system.
Salesforce Nonprofit Cloud plans and pricing
| Plan | Price | What it includes |
|---|---|---|
| Sales & Service Core | $70 per user per month, billed annually | Nonprofit Data Model, Nonprofit Toolkit, flex credits for AI, Agentforce and data, Slack Business+ with Slackbot, Tableau Next and the Premier Success Plan. |
| Sales & Service Advanced | $125 per user per month, billed annually | More AI, storage, automation and security, plus Full Sandbox, Backup and Recover, Archive, Data Detect, Security Center, Help Agent and Customer Signals Intelligence. |
| Sales Max | $285 per user per month, billed annually | Everything in Advanced with the full Agentforce for Industries suite, Contact Center Digital, Momentum, Contracts, Maps Advanced and the Grantmaking suite. |
| Service Max | $285 per user per month, billed annually | Everything in Advanced with Agentforce for Industries, Contact Center Workforce Management and Quality Management, and the Grantmaking suite. |
Checked November 2026.
What Salesforce Nonprofit Cloud does
- Agentforce for Nonprofit
- Salesforce names Agentforce for Nonprofit and Agentforce Coworker as its AI agents on the pricing page, with flex credits for AI, Agentforce and data included in every edition and more in Advanced.
- Help Agent
- Listed in the Advanced edition alongside Agentforce Account Research. The page names these as AI features but does not describe their limits or credit costs in detail.
- Customer Signals Intelligence
- Advanced includes Customer Signals Intelligence and a CSI Score, an analytics layer meant to highlight which constituents show signs worth acting on. It sits in the Advanced edition, so Core buyers do not get it.
- Full Sandbox and backup tools
- Advanced lists Full Sandbox, Backup and Recover, Archive and Data Detect, which matter to organizations that test changes before release and keep records for audits.
- Success plans and Slack
- Premier Success Plan is included in all licenses, activating at the first paid purchase, and Slack Business+ with Slackbot comes with Core. Signature Success is quoted separately.
How Salesforce Nonprofit Cloud handles your data
The privacy page lists a Data Privacy Framework certification, APEC CBPR and PRP certifications and EU and UK Processor Binding Corporate Rules. It does not give a retention period for customer data, a hosting region or a position on whether customer data trains AI models, and no security certification such as SOC 2 is named on the pages we read. The retention statement on the privacy page applies to personal data where Salesforce is the controller. Customer-specific terms for Agentforce and flex credits would sit in contract documents the pricing pages do not show.
Where Salesforce Nonprofit Cloud falls short in practice
- Per-user pricing climbs fast. Moving from Core at $70 to Advanced at $125 or Max at $285 per user multiplies the bill with every added fundraiser, so large teams need to cost editions before choosing.
- Annual contract required. Editions require an annual contract, and Premier Success activates at the first paid purchase, so the free 10-license allowance and the trial are the only low-commitment entry points.
- Grantmaking priced elsewhere. Grantmaking has its own pricing page that was not read for this site, and the bundled suite appears only in Sales Max and Service Max.
Works with
Alternatives to Salesforce Nonprofit Cloud
Salesforce Nonprofit Cloud: common questions
Can a nonprofit get Salesforce Nonprofit Cloud for free?
Eligible nonprofits can get 10 Core licenses at no cost through the Power of Us Program, according to the pricing page. Premier Success activates at the first paid purchase. Check eligibility rules on the program page, since this site did not read them, and plan for paid licenses beyond ten.
How much does Nonprofit Cloud cost per user?
Sales and Service Core is $70 per user per month billed annually, Advanced is $125, and Sales Max and Service Max are $285 each, with EUR prices of 70, 125 and 285 and GBP 50 for Core also shown. Editions need an annual contract, and Grantmaking has a separate pricing page.
What AI does Salesforce Nonprofit Cloud include?
The pricing page names Agentforce for Nonprofit, Agentforce Coworker, Help Agent, Agentforce Account Research and Customer Signals Intelligence, with flex credits for AI, Agentforce and data in every edition. It does not list credit amounts per edition, so ask a sales contact for the exact allowance.
Is there a Salesforce Nonprofit Cloud free trial?
Yes. The page offers a 30-day free trial with no credit card. It does not say which edition the trial uses or what limits apply. Use it to load a sample of your constituents and try one Agentforce task before deciding whether Core is enough.
Does Salesforce say where nonprofit data is hosted?
The privacy page and pricing page we read do not state a hosting region or a policy on training AI models with customer data. The privacy page lists Data Privacy Framework and Binding Corporate Rules for personal data. Ask for the contract's data processing terms if residency or training is a concern.