Tool profile
Samaritan: cost, fit and limits
Samaritan is an enterprise volunteer management system sold under the Samaritan name, with a legal entity the pages do not state, that tracks volunteer activity for large programs and states security claims on a dedicated trust page.
What to know first
Samaritan gives buyers a security page and testimonials instead of a plan list. The pages describe automated tracking of volunteer activity, uptime above 99.99 percent, a clean SOC 2 report linked to aicpa.org and end-to-end encryption from servers to users' computers. There is no pricing page, only a demo request, and no free plan or trial is stated. No integrations, API or AI features are named on the pages read.
Samaritan at a glance
| Maker | Not stated on the vendor pages, Not stated on the vendor pages |
|---|---|
| Free plan | No |
| Entry price | Quote only |
| API access | No |
| Category | Best AI Volunteer Management Software in 2026, rank 10 of 11 |
| Website | samaritan.com |
Who Samaritan is best for
Security-conscious buyers
The trust page puts SOC 2, uptime and encryption claims up front, which suits procurement teams that screen vendors on security first.
Large programs with a demo budget
Access is by demo request, so the product suits organizations with staff time to sit through a sales process. Staff time for evaluation is part of the cost.
Teams that value references
Testimonials describe support and automated tracking, giving reference-style evidence in place of published specifications. Ask for named references in your own sector and size band during the demo.
Samaritan plans and pricing
| Plan | Price | What it includes |
|---|---|---|
| Enterprise VMS | Not published | Enterprise-class volunteer management software; access is by demo request and the pages list no tiers. |
| Demo | Request a demo | The homepage offers a demo request as the route to any pricing; no trial period is stated. |
| Free plan | None stated | No free plan or trial appears on the pages read. Ask the sales contact whether any evaluation period exists. |
Checked November 2026.
What Samaritan does
- Automated activity tracking
- Volunteer activity is tracked automatically, including when the organization's staff are away, which reduces manual hour entry by coordinators at each site. The homepage presents this as a core benefit.
- SOC 2 claim
- The pages claim a clean SOC 2 report and link to aicpa.org, so buyers can ask for the report itself during a security review. The claim is made on the vendor's own pages.
- Stated uptime
- Uptime is stated as more than 99.99 percent, a vendor claim without a service level agreement published on the pages read by the reviewer. The figure is stated on the homepage.
- End-to-end encryption
- Encryption is described as running from servers to users' computers, a statement a security team can test in a review of the product. The claim sits on the same pages as the SOC 2 statement.
- Customer testimonials
- Testimonials describe the support team and the automated tracking, and they are the main evidence of service quality on the pages read for this entry.
How Samaritan handles your data
The security and trust page states a clean SOC 2 report, uptime above 99.99 percent and end-to-end encryption from servers to users' computers. It names no hosting region, retention period or AI training policy, and no AI feature is listed, so the vendor's policy was not checked for those points. Because the SOC 2 claim links to an external site rather than a report, ask for the actual report and its scope before relying on it.
Where Samaritan falls short in practice
- No prices at all. No pricing page, plan list or free trial is shown, so a buyer cannot compare Samaritan with printed-price tools without a demo. Ask for a written quote before a security review begins.
- Features unspecified. The pages describe automated tracking and security but give no feature list for scheduling, communication, waivers or reporting. Ask for a full feature list during the demo.
- No integrations or API named. The homepage names no integrations or API, which leaves donor database and calendar syncing for the demo to answer. Ask for the connection method in the demo.
Works with
Alternatives to Samaritan
Samaritan: common questions
Does Samaritan publish prices?
No. The homepage offers a demo request and links no pricing page. Any figure comes through the sales process, and no free plan or trial is stated. Ask what is included in the base subscription and what is charged separately, such as support or extra sites.
What security claims does Samaritan make?
The trust page claims a clean SOC 2 report linked to aicpa.org, uptime above 99.99 percent and end-to-end encryption from servers to users' computers. These are vendor claims, so request the report, its scope and the service level agreement that backs the uptime figure.
Does Samaritan have AI features?
No AI feature is named on the pages read. The product is described through automated tracking of volunteer activity and security statements. If an AI feature is mentioned in a demo, ask for it in writing and ask where the data is processed.
Does Samaritan integrate with other systems?
No integrations or API are named on the homepage. A program that must connect to a donor database, HR system or calendar should list its requirements and ask for the connection method and cost in the demo. Ask for both in writing.
Who is Samaritan aimed at?
The pages call it enterprise-class volunteer management software and lean on security and testimonials, which points to large programs with procurement processes. Small charities will find no published price, plan or trial to start with, so they will likely prefer a tool that prints them.