Tool profile
SentiOne: cost, fit and limits
SentiOne is a social listening platform made by SentiOne S.A. that tracks brand mentions across social networks, news portals and blogs, and layers an AI Assistant, AI Tagging and mention summaries on top, paid for with monthly AI Credits.
What to know first
SentiOne's pricing page shows five tiers in US dollars, net of tax, with monthly billing selected: Social at $199, Realtime and Research at $399 each, Business at $849 and Enterprise from $1,180. An Annual option exists, but its figures were not captured. The tiers scale by projects, users, languages, history depth, update speed and export cap. AI features draw on credits that rise from 10 to 100 a month.
SentiOne at a glance
| Maker | SentiOne S.A., Not stated on the vendor pages |
|---|---|
| Free plan | No |
| Entry price | $199 per month, billed monthly, net of tax |
| API access | Yes |
| Category | Best AI Social Listening Software in 2026, rank 13 of 13 |
| Website | sentione.com |
Who SentiOne is best for
Agencies running several client projects
Realtime and Research give 5 projects each and Business gives 10, with up to 3 or 5 users, so one account can cover a handful of clients at the cost of a single plan.
Crisis and PR monitors
Realtime and Business refresh in real time, while Social waits 12 hours. Teams that must react to a spike in mentions need one of those two tiers.
Research teams working with historical data
Research keeps 6 months of history and exports 200,000 mentions a month; Business reaches 18 months and Enterprise 36, which matters for trend work.
SentiOne plans and pricing
| Plan | Price | What it includes |
|---|---|---|
| Social | $199 per month net, monthly billing | 1 project, 1 language, 1 user, updates every 12 hours, 1 month history, 10 AI Credits, 24-hour service desk SLA, email alerts, no mention export. |
| Realtime | $399 per month net, monthly billing | 5 projects, 1 language, up to 3 users, real-time updates, 1 month history, 50 AI Credits, 5 email alert rules, export up to 25,000 mentions a month. |
| Research | $399 per month net, monthly billing | 5 projects, 1 language, up to 3 users, 6-hour updates, 6 months history, 50 AI Credits, export up to 200,000 mentions a month. |
| Business | $849 per month net, monthly billing | 10 projects, 2 languages, up to 5 users, real-time updates, 18 months history, 100 AI Credits, chat support with 8-hour SLA, 500,000 mention exports. |
| Enterprise | From $1,180 per month net, after a demo | 10 or more projects, up to 80 languages, 36 months history, exports up to 100 million mentions in CSV, XLSX and API, with the API as a paid add-on. |
Checked November 2026.
What SentiOne does
- AI Assistant
- The assistant summarizes data, catches peaks and prepares reports with visualizations. It draws from the plan's monthly AI Credits, and the pricing page does not state a credit cost per request.
- AI Project Creator
- This feature sets up a monitoring project in seconds, which saves the keyword-rule setup that usually takes the first hour of any listening tool and draws on the monthly credits.
- AI Tagging
- AI Tagging matches labels to mention content and starts on the Realtime plan. Social does not list it, so tagging a client's mentions by theme means paying at least $399.
- Mention Summaries
- A quick overview of the most important information in a project, meant for readers who will not scroll a raw mention feed, and billed against the same AI Credits as the assistant.
- Export and alerts
- CSV and XLSX exports are capped per plan at 25,000, 200,000 or 500,000 mentions a month, and email alert rules number 5 on Realtime and 10 on Business.
How SentiOne handles your data
The GDPR page at sentione.com/legal/gdpr describes the right to ask for deletion from the database but gives no retention period, no hosting region and no statement on whether customer data trains AI models. It says the company is striving for compliance with ISO standards, naming ISO/IEC 27001 and ISO/IEC 42001, which is a goal rather than a certification held today. No SOC 2 report is named. Buyers with security reviews should request current documents.
Where SentiOne falls short in practice
- AI Credits hide the real AI cost. Each plan includes 10, 50 or 100 credits, yet no page opened says how many credits a summary, tag or report consumes. A busy team cannot estimate whether 50 credits last a week or a month.
- The entry plan is thin. Social offers one project, one language, one user, 12-hour refreshes and one month of history, and it has no mention export. Most agencies outgrow it the first week.
- Annual pricing was not captured. The figures here are for monthly billing. The page has an Annual option, so a yearly commitment may cost less, but those amounts were not read and should be checked.
Works with
Alternatives to SentiOne
SentiOne: common questions
How much does SentiOne cost per month?
With monthly billing selected, SentiOne shows Social at $199, Realtime and Research at $399 each, Business at $849 and Enterprise from $1,180, all in US dollars and net of tax. An Annual option exists on the page, but its figures were not captured for this review.
What are SentiOne AI Credits?
AI Credits are a monthly allowance that powers the AI Assistant, AI Project Creator, AI Tagging and Mention Summaries: 10 on Social, 50 on Realtime and Research, 100 on Business. The pricing page does not state how many credits each action uses, so ask before relying on it.
Is SentiOne ISO 27001 certified?
The GDPR page says the company is striving for compliance with ISO/IEC 27001 and ISO/IEC 42001. That reads as a goal, not a certificate held today. No SOC 2 report is named either, so request current documents if a security review requires them.
Can I export mentions from the cheapest SentiOne plan?
No. The Social plan lists no mention export. Realtime allows up to 25,000 mentions a month, Research 200,000 and Business 500,000, in CSV and XLSX. Enterprise raises the cap to 100 million and offers API export as a paid add-on.
Which social platforms does SentiOne monitor?
The pages opened name Facebook, Instagram, TikTok, YouTube, news portals and blogs, and the Business plan names X. The page also claims access to 5 million sources. Coverage of other networks, such as LinkedIn or Reddit, was not confirmed on the pages read.