Tool profile
Shopmonkey: cost, fit and limits
Shopmonkey is a cloud shop management platform made by Shopmonkey, Inc. that handles estimates, repair orders, inspections, scheduling, parts and payments for auto repair shops, with an API, webhooks and a Concierge add-on that answers calls.
What to know first
Shopmonkey sells Basic at $215 a month with three user licenses, Clever at $359 with four and Genius at $449 with five, plus a custom Multi-Shop tier. Extra users cost $20 a month, and a one-time $500 data migration fee appears in a footnote. The pages name no AI feature, but a Concierge add-on answers calls and books appointments for the shop.
Shopmonkey at a glance
| Maker | Shopmonkey, Inc., United States |
|---|---|
| Free plan | No |
| Entry price | $215 per month for Basic |
| API access | Yes |
| Category | Best AI Auto Repair Shop Software in 2026, rank 6 of 10 |
| Website | shopmonkey.io |
Who Shopmonkey is best for
Shops with QuickBooks and parts ordering
QuickBooks Online and Desktop, PartsTech, Nexpart, MOTOR and CARFAX are all named integrations, which covers the common back-office and parts needs of a shop.
Shops with developers or custom reporting
An API and webhooks are named, so a shop with technical help can push repair data to its own reporting.
Shops that want a mobile app for every user
The iOS and Android app is included on every plan, so technicians and advisors do not pay extra for mobile access.
Shopmonkey plans and pricing
| Plan | Price | What it includes |
|---|---|---|
| Basic | $215 per month | 3 user licenses, workflow tools, VIN decode, iOS and Android app, 30-plus reports and phone support. |
| Clever | $359 per month | 4 user licenses and everything in Basic, including the mobile app, VIN decode and the 30-plus built-in reports. |
| Genius | $449 per month | 5 user licenses and everything in Clever, which makes it the largest self-serve tier before a shop moves to Multi-Shop. |
| Multi-Shop | Custom | Dedicated account management, custom training and a custom implementation plan, quoted for owners who run more than one location. |
Checked November 2026.
What Shopmonkey does
- Concierge add-on
- Described as a front-desk helper that answers calls and books appointments. The page does not use the word AI for it, and its price is not printed on the pages we read.
- VIN decode on every plan
- Vehicle details fill in from a VIN on all plans, which speeds check-in at the counter without requiring a paid tier upgrade or a separate lookup tool for the advisor.
- Built-in reports
- 30-plus reports with favorites and saved views are included on every plan, covering the day-to-day sales, parts and technician numbers that an owner usually reviews.
- Card reader
- A card reader is sold at $299 plus $10 a month per device, and payment fees are quoted by phone instead of being printed, so total payment cost needs a conversation.
- API and webhooks
- Named alongside the integration list, so other software can read and write shop data, which suits a shop with its own developer or a reporting tool.
How Shopmonkey handles your data
The privacy policy states that information is retained for backups, archiving, fraud prevention, analytics and legal obligations, and kept as long as needed for those purposes. Its data transfer section places data in the United States. The page we read does not say whether customer data trains AI models, and no certification is stated; a Conveyor security profile link on the homepage was not opened. A shop should ask for that profile and for written terms on model training before importing customer lists.
Where Shopmonkey falls short in practice
- Seat caps. The three, four and five license limits push a growing shop up the ladder, with extra users at $20 a month on top of the plan price for each added person.
- Migration fee. A one-time $500 data migration charge appears in a pricing footnote, which adds to first-month cost for a shop that is moving over from another shop management system.
- Payments are quote only. Online and in-person payment fees are labeled call for pricing, so processing cost cannot be compared with vendors that print their rates on the page.
Works with
Alternatives to Shopmonkey
Shopmonkey: common questions
Does Shopmonkey have an AI feature?
The pricing and homepage pages we read name none. A Concierge add-on is described as a front-desk helper that answers calls and books appointments, but the pages do not call it AI and print no price. Ask whether it uses a live agent, software or both.
What does the Shopmonkey migration fee cover?
A pricing footnote shows a one-time $500 data migration fee. The pages we read do not list what is moved, how long it takes or whether it applies to every plan. Ask for the scope in writing, including customers, vehicles and open repair orders.
How many users does Shopmonkey allow?
Basic includes 3 user licenses, Clever 4 and Genius 5, with extra users at $20 a month. Multi-Shop is custom priced. A seven-person shop on Genius would pay $449 plus $40 for two more licenses, so count staff before choosing.
Where does Shopmonkey keep data?
The privacy policy places data in the United States in its section on transfers. It does not state a certification, and a security profile link was not opened. Shops outside the United States should ask about cross-border transfer terms before moving customer records.
Does Shopmonkey work with QuickBooks?
Yes. QuickBooks Online and QuickBooks Desktop are both named as integrations, alongside MOTOR, CARFAX, PartsTech and Nexpart. The pages we read do not say which plans include each connection, so confirm that your tier covers the accounting sync you need before you sign up.