Tool profile
Hello Patient: cost, fit and limits
Hello Patient is an AI patient communication product that uses an assistant called Mia to take over text and call workflows for healthcare practices, covering appointment scheduling, intake, insurance verification, no-show rescheduling and recall campaigns.
What to know first
Hello Patient centers on Mia, an AI assistant described as trained and tailored to take over a practice's SMS and call workflows, with agents that pick up calls, texts and chats around the clock. Listed uses include scheduling, insurance verification and patient information collection at intake, bill pay, no-show rescheduling and recall for lapsed patients. The vendor publishes no pricing, only Book a Call and Try It buttons, and states neither a legal name nor a headquarters on the pages we read.
Hello Patient at a glance
| Maker | Not stated on the vendor pages, Not stated on the vendor pages |
|---|---|
| Free plan | No |
| Entry price | Quote only |
| API access | No |
| Category | Best AI Patient Engagement Software in 2026, rank 9 of 12 |
| Website | hellopatient.com |
Who Hello Patient is best for
Practices with a recall backlog
Recall campaigns for lapsed patients and no-show rescheduling are named uses, which suits practices with a long list of patients who never returned after a missed visit.
Offices that want to test before a long demo
A Try It option sits next to Book a Call on the page, which hints at a lighter route in, although its terms were not readable when we checked.
Clinics on a spread of EHRs
Nine names are listed, including Epic, ModMed, AdvancedMD, NextGen, Zenoti, eClinicalWorks and athenahealth, spanning medical, aesthetic and wellness practices, and two marketing platforms for outreach.
Hello Patient plans and pricing
| Plan | Price | What it includes |
|---|---|---|
| Mia AI assistant | Not published | AI agents for calls, texts and chats, with scheduling, intake and recall use cases; no tiers or prices appear on the pages we opened. |
| Book a Call | Not published | The route to a quote; the page does not show minimum terms, location counts or message allowances. |
| Try It | Not published | A second call to action on the homepage; what it includes and for how long was not readable when we checked, so confirm terms before relying on it. |
Checked November 2026.
What Hello Patient does
- Mia on calls, texts and chats
- Described as trained and tailored to take over SMS and call workflows, so the same assistant answers patients whichever channel they use and keeps one conversation history.
- 24/7 appointment scheduling
- AI agents book appointments around the clock, which targets calls and texts that arrive outside office hours and would otherwise wait until the next morning.
- Insurance verification and intake
- The assistant collects patient information and verifies insurance at intake, so staff open a chart that already holds the details instead of gathering them at the desk.
- No-show rescheduling and recall
- Mia reaches out to patients who missed visits and to lapsed patients to rebook them, turning open schedule gaps into outbound conversations rather than idle slots.
- RCM assistant for bill pay
- A revenue cycle assistant handles bill pay conversations, so patients can settle balances through the same texts and calls used for scheduling, without a separate payment portal login.
How Hello Patient handles your data
The Hello Patient homepage shows a HIPAA Compliant badge with no text explaining it, and a SOC badge without alt text or a stated report type. The privacy statement is marketing wording about best-in-class privacy standards, with no detail on retention, hosting region or whether patient conversations train AI models. The legal entity and headquarters are not stated on the pages we opened. Before signing, ask for a business associate agreement, the SOC report and its date, and a written statement on model training and call recording retention.
Where Hello Patient falls short in practice
- No pricing and a thin company profile. No price is shown, and no legal name or headquarters appears. A buyer cannot tell which entity signs the contract or where it is based without asking.
- Privacy detail is missing. The privacy statement does not name retention periods, hosting or training practices, and the two compliance badges carry no explanation. Security reviewers will need documents from the vendor.
- One assistant for many jobs. Mia covers scheduling, intake, bill pay and recall, so quality across all of them is hard to judge from a homepage. A pilot on one workflow, such as no-show rescheduling, shows more than a demo.
Works with
Alternatives to Hello Patient
Hello Patient: common questions
Who is Mia at Hello Patient?
Mia is the AI assistant the homepage describes as trained and tailored to take over a practice's SMS and call workflows. AI agents pick up calls, texts and chats. The pages list scheduling, intake and recall as use cases and give no model or hosting detail.
Does Hello Patient publish pricing?
No. The homepage offers Book a Call and Try It, and neither shows a price. The terms of Try It were not readable when we checked, so ask whether it is a pilot, a limited trial or a demo account, and for how long.
Which systems does Hello Patient integrate with?
The homepage names Epic, ModMed, AdvancedMD, NextGen, Zenoti, eClinicalWorks and athenahealth, plus Customer.io and Braze for messaging. It does not describe integration depth, so ask whether bookings, insurance data and intake answers write back to your system and how fast.
Is Hello Patient HIPAA compliant?
A HIPAA Compliant badge appears on the homepage with no explanatory text, and a SOC badge appears with no report type. The privacy statement is general. Ask for a business associate agreement and the actual SOC report instead of relying on badges.
Can Hello Patient reschedule no-shows automatically?
The homepage lists no-show rescheduling and recall campaigns for lapsed patients as AI agent workflows. It gives no rebooking rate or method. Run a pilot on one location and count rebooked visits against your current manual outreach to judge it.