Tool profile
Syncro: cost, fit and limits
Syncro is a remote monitoring and management and professional services automation platform made by Syncro Technologies, Inc. that bundles endpoint management, ticketing and billing for managed service providers and internal IT teams, with AI triage and an MCP server.
What to know first
Syncro prices per technician rather than per endpoint, so a Core seat costs $129 a month on annual billing and $159 billed monthly, with unlimited managed endpoints. A 14-day trial needs no credit card. AI features are included at no extra charge through January 2027 on the MSP plans, then move to a credit model with a free monthly pool per technician.
Syncro at a glance
| Maker | Syncro Technologies, Inc., United States |
|---|---|
| Free plan | Free trial only |
| Entry price | $129 per user per month (annual billing) |
| API access | No |
| Category | Best AI RMM Software in 2026, rank 10 of 11 |
| Website | syncrosecure.com |
Who Syncro is best for
Small MSPs with a handful of technicians
One per-technician price covers RMM, PSA, billing and a client portal, so a five-person shop does not stitch together three subscriptions or pay again as endpoints grow.
MSPs that manage Microsoft 365 tenants
The Team plan adds Entra ID sync, CIS-aligned baselines, security posture scoring and branded assessment reports, which suits providers selling security reviews to clients.
Internal IT teams that want device management without per-device fees
The IT Teams plan is priced per technician with no per-device charge, though the page does not list what that plan includes.
Syncro plans and pricing
| Plan | Price | What it includes |
|---|---|---|
| Core (MSP) | $129 per user per month on annual billing; $159 billed monthly | RMM, PSA, billing and invoicing, unlimited managed endpoints, automated patching, scripting, ticketing, client portal, 24/5 live support and AI at no extra charge through January 2027. |
| Team (MSP) | $179 per user per month on annual billing; $209 billed monthly | Everything in Core, plus Microsoft 365 security and multi-tenant management, real-time ticket automation, metrics dashboard, network discovery, asset warranty tracking and session recording. |
| IT Teams | $179 per user, paid monthly | Per-technician pricing with no per-device fees. The pricing page does not list the included features. |
Checked November 2026.
What Syncro does
- Automated patching and scripting
- Endpoint management covers patching, remote access and scripts, run across every managed endpoint under a seat, with no cap on device count and no per-device fee on the plans.
- Built-in PSA
- Ticketing, a client portal, reporting, billing and invoicing live in the same product as the RMM, so a ticket and the device it concerns share one record.
- Agentic Service Delivery
- AI handles ticket summaries, triage and dispatch for technicians. The vendor also lists AI security and safeguards as a separate platform topic alongside the feature.
- MCP Server
- Connects Syncro data to AI tools such as Claude, ChatGPT and Microsoft Copilot, so a technician can query tickets and assets from an assistant of their choice.
- Microsoft 365 Cloud Backup
- An add-on at $1.90 per user per month, sold separately from the platform seat and aimed at providers that also look after client Microsoft 365 mailboxes.
How Syncro handles your data
Syncro's AI security page says customer data is not used to train AI models outside Syncro's own systems and features, that Syncro uses it to improve its own AI features, and that nothing is shared with third-party AI vendors for their training. AI features run on Syncro's cloud on Amazon Web Services and Microsoft Azure, with no regions named. SOC 2 is audited by A-LIGN, and the pricing page states SOC 2 Type II. No retention period is stated, and no ISO 27001 is named.
Where Syncro falls short in practice
- AI pricing after January 2027. AI is included at no charge on MSP plans through January 2027. Afterward it uses credits with a free monthly pool per technician, and the page gives no credit price.
- IT Teams plan is thinly described. The page lists $179 per user paid monthly but not the features included. Mixed Core and Team configurations and volume discounts require a sales conversation.
- No API documentation found. The pages opened name an MCP Server but no REST API reference, so custom integrations or reporting pipelines may need a check with the vendor before you commit.
Works with
Alternatives to Syncro
Syncro: common questions
How is Syncro priced for an MSP?
Syncro charges per technician, not per client or endpoint. Core is $129 per user per month on annual billing, paid monthly, or $159 billed monthly. Team is $179 on annual billing or $209 monthly. Managed endpoints are unlimited, and mixed Core and Team setups or volume discounts go through sales.
Does Syncro have a free trial?
Yes. The vendor offers a 14-day free trial that needs no credit card and carries no feature limits. There is no permanent free plan. After the trial the MSP plans start at $129 per user per month on annual billing.
Will Syncro charge extra for AI features?
Not yet. The pricing page says AI capabilities are included at no extra charge through January 2027 on the MSP plans. After that they use credits with a free monthly pool per technician. The pages opened give no credit price, so ask before committing past that date.
Does Syncro train AI models on customer data?
The AI security page says customer data is not used to train AI models outside Syncro's own systems and features, though Syncro uses it to improve its own AI features. It also says no data goes to third-party AI vendors for their training. No retention period for AI-processed data is stated.
Does Syncro integrate with Claude or ChatGPT?
Yes, through its MCP Server, which connects Syncro data to Claude, ChatGPT and Microsoft Copilot. The vendor lists it as a platform feature. The pages opened do not state which plans include it or any usage limits, so check that before building workflows on it.