Tool profile
Tines: cost, fit and limits
Tines is a workflow automation and AI agent platform made by Tines, with European headquarters in Dublin and US headquarters in Boston, that lets security, IT and other teams build automated workflows while central teams keep governance and visibility.
What to know first
Tines offers a free edition for experimenting and paid editions for organization-wide use, with prices available through a demo. Free includes unlimited users, spaces and connectors, three live workflows and a one-time $50 AI allowance. Paid editions add unlimited workflows and let customers bring their own AI model. The privacy policy mentions cloud or self-hosted deployment, and the site shows no certification list.
Tines at a glance
| Maker | Tines, Ireland |
|---|---|
| Free plan | Yes |
| Entry price | Free edition; paid editions on request |
| API access | Yes |
| Category | Best AI SOAR Platforms in 2026, rank 2 of 10 |
| Website | tines.com |
Who Tines is best for
Teams that want to start free
The free edition has no user or connector limit, so an analyst can build and test three live workflows before procurement gets involved.
Security and IT teams sharing one tool
Tines markets a single environment where every team can build while IT and security keep governance, which suits companies that automate HR, IT and SOC tasks together.
Buyers who want control over the model
Paid editions let customers bring their own AI model, and the site says users choose where, when and how LLMs are used and can switch providers.
Tines plans and pricing
| Plan | Price | What it includes |
|---|---|---|
| Free edition | Free | Unlimited users, spaces and connectors, 3 live workflows and a one-time $50 AI allowance, intended for experimenting. |
| Paid editions | Quote through a demo | Unlimited users, spaces, connectors and workflows, flexible deployment options and the ability to bring your own AI model. |
| Hosting options | Discussed with sales | Cloud or self-hosted deployments are mentioned; the pricing page directs buyers to the sales team to find the best fit. |
Checked November 2026.
What Tines does
- AI SOC
- Handles security alert intake, triage and remediation, and routes to an analyst when a case needs a person. The page presents it as one of several use cases on the same workflow engine.
- AI gateway
- IT teams can govern MCP and AI client deployments through a gateway, which suits companies where staff connect their own agents to company systems. That keeps shadow AI tooling visible to central teams.
- Tines 3B
- The site names Tines 3B as its AI execution layer and says it powers faster delivery and safer operations, without describing the model or how it is hosted.
- Autonomous fixes
- The platform identifies anomalies and potential breaks in workflows and suggests fixes, with users controlling what goes live. The fixes are proposals rather than silent changes, which keeps change control with the owners of each workflow.
- Model choice
- Customers choose which LLM runs where and can switch providers, so a change of model vendor does not force a rebuild of workflows. Workflows stay portable between providers for that reason.
How Tines handles your data
The privacy policy refers to Tines Limited and affiliates and says the product can be deployed through cloud or self-hosted options. It names no hosting location and no subprocessors, describing categories of third-party providers and AI processors under contractual duties. Tines says it uses AI internally with a human-in-the-loop standard and does not use personal data to train public or third-party foundation models. The product pages list no certifications and point to a trust center, which was not read in this review.
Where Tines falls short in practice
- Paid prices not shown. Everything above the free edition is quoted after a demo, so a team cannot compare costs from the pricing page. Ask for pricing early because the cost basis is not visible.
- Free edition is capped. Three live workflows and a one-time $50 AI allowance suit a trial, not a SOC that runs dozens of playbooks, so budget for a paid edition soon after proof of concept.
- Two legal entities. The terms name a US or an Irish contracting entity depending on customer location, and the entity names in the governing-law clause do not match, so confirm the right one before signing.
Works with
Alternatives to Tines
Tines: common questions
What does the free Tines edition include?
The pricing page lists unlimited users, spaces and connectors, 3 live workflows and a one-time $50 AI allowance. It is described as intended for experimenting, while paid editions are intended for organization-wide use. A team that outgrows the cap can move to a paid edition with unlimited workflows.
Where is Tines headquartered?
The contact page describes a European headquarters in Dublin, Ireland, and a US headquarters in Boston. It does not name a single global headquarters, so contracts depend on where the customer is based. Ask which entity signs your contract, because each region has its own legal entity and governing law.
Can Tines run self-hosted?
The privacy policy says the product can be deployed through cloud or self-hosted options, and the pricing page mentions flexible hosting. Details and regions are given by the sales team, not on the public pages. Ask sales which regions and deployment models are available for your data.
Does Tines train AI models on my data?
Its privacy policy says Tines does not use personal data to train public or third-party foundation AI models. That statement covers personal data in its own operations, so ask separately how workflow data reaches the models you select. Ask separately how prompts and workflow data are handled by the model provider you pick.
Can I choose my own language model in Tines?
Paid editions include the ability to bring your own AI model, and the site says users choose where, when and how LLMs are used and can switch providers. The free edition has a fixed $50 AI allowance. Ask whether usage with your own model is metered by Tines or billed by your provider.