Tool profile
Zaui: cost, fit and limits
Zaui is a booking system made by Zaui Software Ltd. for tour, activity and transportation operators, offering a free plan with a per-booking service fee and a custom Enterprise tier with API access and marketplace integrations.
What to know first
Zaui has a Free Plan at $0 a month with a 6% service fee on consumer online bookings, and an Enterprise tier quoted by sales with a flexible payment structure from as low as 1%. Unlimited agents, resellers and users are listed, and offline or manual bookings carry no platform commission. Card processing is billed separately, about 1.9% plus $0.30 through Stripe. The pricing page names a Nera AI tool without describing it.
Zaui at a glance
| Maker | Zaui Software Ltd., Canada |
|---|---|
| Free plan | Yes |
| Entry price | $0 per month (Free Plan, 6% service fee on consumer online bookings) |
| API access | Yes |
| Category | Best AI Tour Operator Software in 2026, rank 5 of 13 |
| Website | zaui.com |
Who Zaui is best for
Operators launching a new tour
The Free Plan has no monthly subscription, so an operator can start selling and pay only when bookings arrive, rather than funding a fixed plan in a quiet month.
Businesses with many sales agents
Unlimited agents, resellers and users are listed with no per-seat charge, which suits a company that adds sales staff or reseller accounts as it grows.
Operators who sell mostly offline
No platform commission applies to offline or manual bookings, so a business that takes most orders by phone or at a desk avoids the 6% online fee.
Zaui plans and pricing
| Plan | Price | What it includes |
|---|---|---|
| Free Plan | $0 per month, 6% service fee on consumer online bookings | Core booking features and the option to pass booking fees on to customers, with no monthly subscription for the operator. |
| Enterprise | Custom quote | A flexible payment structure from as low as 1%, an onboarding team, API and marketplace integrations with 90-plus integrations and support for 2.5 million-plus annual bookings. |
| Card processing | About 1.9% + $0.30 per transaction via Stripe | Standard card processing billed by the gateway with no platform markup, according to the pricing FAQ. |
Checked November 2026.
What Zaui does
- Free subscription tier
- The Free Plan carries no monthly subscription, so the cost to a new operator is the 6% service fee on consumer online bookings and card processing, both of which rise only with sales.
- Unlimited agents and users
- Agents, resellers and users are not capped or priced per seat on the pages we read, which helps a business that distributes through many small sales accounts.
- No commission on offline sales
- Offline and manual bookings carry no platform commission, so a counter or phone sale costs the operator nothing to Zaui beyond any card processing the gateway charges.
- Enterprise API and marketplaces
- Enterprise adds an API and marketplace integrations with more than 90 connections, plus an onboarding team, for operators whose booking volume justifies a negotiated rate below the Free Plan fee.
How Zaui handles your data
The privacy policy describes technical, physical and administrative safeguards and says data is kept no longer than necessary and deleted on request. It gives no fixed retention period, no hosting region and no named certification, and it does not state whether customer data trains AI models. The pricing page mentions a Nera AI tool without detail, so the vendor's policy was not checked for how that tool uses guest data. Ask for a data processing agreement before use.
Where Zaui falls short in practice
- The 6% fee is steep at volume. Every consumer online booking on the Free Plan pays 6%, so a seller with high online sales may pay more than on Rezdy, Checkfront or TrekkSoft at their printed monthly prices.
- FAQ contradicts itself on setup. The pricing FAQ mentions an onboarding fee while also claiming no extra setup charges, and no free trial is listed, so ask for the full cost in writing.
Works with
Alternatives to Zaui
Zaui: common questions
Is Zaui really free?
The Free Plan has no monthly subscription, but a 6% service fee applies to consumer online bookings. Card processing is billed separately, about 1.9% plus $0.30 per transaction through Stripe. Offline or manual bookings carry no platform commission. So the plan is free to hold, not free to use.
What does Zaui Enterprise include?
Enterprise is a custom quote with a flexible payment structure from as low as 1%, an onboarding team, API access and marketplace integrations with more than 90 integrations. The page cites support for over 2.5 million annual bookings. Price depends on volume, so request a quote with your booking figures.
What is Nera AI at Zaui?
The pricing page links to Nera, described as powered by Zaui AI, and gives no further detail. We could not verify what it does or how it handles data. Ask Zaui for a live demonstration and a written description of the data it reads, stores and sends to model providers.
Can I pass the Zaui booking fee to customers?
Yes. The Free Plan lists the option to pass booking fees to customers. Doing so changes the price guests see, and some marketplaces restrict surcharges, so check the rules of each channel you sell through, and your payment provider terms, before you enable it.
Does Zaui offer a free trial?
The pages we opened list no free trial and offer a free demo. The Free Plan itself works like a no-subscription entry point, since there is no monthly fee. Test a handful of bookings first and confirm the total fees, including card processing, before you shift your full catalog.