Tool profile
Insight7: cost, fit and limits
Insight7 is a conversation analysis and QA platform made by Insight7 Inc that transcribes calls and text files, scores them against evaluation criteria and produces scorecards, dashboards and coaching feedback for contact center, sales and research teams.
What to know first
Insight7 publishes four tiers: a free plan, Pro at $99 a month, Business at $299 and Plus at $1,499, with annual billing shown beside each monthly figure. Volume is capped by analyses per month, from 50 on Pro to 2,500 on Plus, and Enterprise is unlimited on quote. The privacy policy says the AI engine is not trained on your data without consent, and SOC 2 Type II is stated.
Insight7 at a glance
| Maker | Insight7 Inc, Not stated on the vendor pages |
|---|---|
| Free plan | Yes |
| Entry price | $99 per month, billed $990 a year |
| API access | Yes |
| Category | Best AI Contact Center QA Software in 2026, rank 2 of 13 |
| Website | insight7.io |
Who Insight7 is best for
Small QA teams testing AI scoring
A free plan and a $99 Pro tier let a team with one reviewer try automated scoring on real files before paying for a larger tier.
Teams that analyze more than calls
The tool takes text files, transcripts and media up to 1GB, and lists project analysis, so research or sales conversations can share the same workspace.
Buyers who want a stated training policy
The privacy policy says the AI engine is not trained on user data unless the user consents, a line that most vendors on this list leave out.
Insight7 plans and pricing
| Plan | Price | What it includes |
|---|---|---|
| Free | $0 | Basic features with no card needed; up to 5 text files under 10MB, and media files up to 1GB are mentioned in the limits. |
| Pro | $99 per month, billed $990 a year | 1 user, 50 call or transcript analyses, 4 project analyses, transcription in 60-plus languages, basic dashboards, scorecards and evaluation criteria templates. |
| Business | $299 per month, billed $2,990 a year | 3 users, 200 analyses, 10 project analyses, advanced dashboards, keyword and scorecard alerts, custom vocabulary, PII and PHI redaction, automations and AI roleplay practice. |
| Plus | $1,499 per month, billed $14,990 a year | 20 users, 2,500 analyses, 50 project analyses, AI coaching and feedback, and a dedicated account manager. |
| Enterprise | Custom quote | Unlimited users and analysis, call analysis APIs, dynamic evaluation criteria, segmentation, live recording and the full AI coaching suite. |
Checked November 2026.
What Insight7 does
- AI Call Scoring
- Scores every analyzed interaction against quality benchmarks and produces QA scorecards. The criteria come from templates on Pro and become dynamic on Enterprise, where segmentation is also listed.
- AI Live Assist
- Gives real-time prompts, next-best actions and compliance reminders during a live interaction. It is a separate product line from post-call scoring, named on the product pages, and suits teams that coach during the conversation.
- AI Roleplays and Screening
- Runs simulated voice and chat customer scenarios, used for rep onboarding and screening. AI roleplay practice is listed from the Business plan upward, so Pro buyers do not get the simulations.
- Transcription and redaction
- Transcription covers more than 60 languages on paid plans, and PII and PHI redaction starts at Business, which matters for recordings that contain health or identity details.
How Insight7 handles your data
The privacy policy states 'We don't train our AI engine using your data' unless the user consents. Account data is kept while the account is active, and deleted accounts are held for 30 days as backups before irrevocable deletion. Storage is on AWS, and the policy says subprocessors operate in the USA and are GDPR compliant. The homepage and policy cite SOC 2 Type II, HIPAA and GDPR. No EU hosting region is named, so a European buyer should ask whether data can stay in the EU.
Where Insight7 falls short in practice
- Analysis caps are tight. Pro allows 50 analyses and Business 200 per month. A contact center handling thousands of calls reaches the cap quickly, and the next printed step is $1,499 a month on Plus.
- No refund once paid. The FAQ says refunds are not given for a billing period already paid, so a team that picks the annual price and then finds scoring too coarse has no way back.
- Not built for numbers. The FAQ says Insight7 does not handle quantitative data, so survey scores, spreadsheet metrics and other numeric data need another tool beside it for any statistical analysis.
Works with
Alternatives to Insight7
Insight7: common questions
Is there a free Insight7 plan?
Yes. The pricing page shows a free plan with basic features and no card required, but it allows only up to five text files under 10MB. Paid analysis of calls starts on Pro at $99 a month billed annually at $990.
How many calls can Insight7 analyze per month?
The pages show 50 call or transcript analyses on Pro, 200 on Business and 2,500 on Plus, with unlimited analysis only on the quote-based Enterprise plan. Project analyses are capped separately at 4, 10 and 50 on the same tiers.
Does Insight7 train its AI on customer recordings?
The privacy policy says it does not train its AI engine on your data unless you consent. It also says deleted accounts are held for 30 days as backups and then irrevocably deleted. Confirm the consent wording in your contract before uploading recordings.
Which tier includes PII redaction?
The pricing page lists PII and PHI redaction from the Business plan at $299 per month billed annually. Pro does not list it. A team scoring calls with card numbers or health details should treat Business as the practical minimum.
Can Insight7 connect to Zoom or Gong?
The integrations page names Zoom, Microsoft Teams, Gong, Google Drive, OneDrive, SharePoint and YouTube as sources. A telephony platform such as Genesys or Five9 is not named in the pages we read, so ask how call recordings would be delivered.