Tool profile
Enthu.AI: cost, fit and limits
Enthu.AI is a call QA and coaching tool that transcribes calls, evaluates them against custom scorecards with generative AI and reports on agent performance and sentiment for sales and support contact centers. Its legal entity is not named on the pages opened.
What to know first
Enthu.AI sells one paid plan on a quote after a demo, with prices not printed. The FAQ describes a free 14-day trial of the full plan with no credit card, a 30-day proof of concept on request, billing in US dollars through Stripe, and semi-annual or annual terms. The pricing page lists an address in Middletown, Delaware, and the security page states SOC 2 Type II hosting on Google Cloud.
Enthu.AI at a glance
| Maker | Not stated on the vendor pages, United States |
|---|---|
| Free plan | Free trial only |
| Entry price | Quote only |
| API access | No |
| Category | Best AI Contact Center QA Software in 2026, rank 4 of 13 |
| Website | enthu.ai |
Who Enthu.AI is best for
Teams that want to test before buying
The 14-day full-plan trial needs no card and a 30-day proof of concept is offered, which lets a QA lead score real calls before agreeing to a term.
Centers on Five9, Talkdesk or Genesys
The integrations page lists Five9, Talkdesk, Genesys, Avaya, RingCentral and Dialpad, and the pricing FAQ mentions more than 30 integrations.
Regulated call handling
The security page states automatic redaction of PII, PCI and PHI together with SOC 2 Type II and AES-256 encryption, aimed at payment and health calls.
Enthu.AI plans and pricing
| Plan | Price | What it includes |
|---|---|---|
| Free trial | Free for 14 days, no credit card | A fully functional plan for the trial period; a 30-day proof of concept can be requested separately. |
| Paid plan | Custom quote | Call transcript, customizable AI summary, sentiment analysis, custom scorecard, automatic call sampling and evaluation, QA workflow with calibration and coaching, custom reporting. |
| Billing terms | Semi-annual or annual | Plans recur every six or twelve months, are charged in US dollars through Stripe, and are cancelled by email to the account manager. |
Checked November 2026.
What Enthu.AI does
- Auto QA with GenAI
- Generative AI evaluates calls against a scorecard without manual review. Automatic call sampling picks which calls to evaluate, and the evaluations can feed a calibration step between reviewers.
- AI summaries
- A summary is written after each call and the format can be customized, so supervisors can read the gist of a conversation before deciding whether to listen to it.
- Sentiment and reporting
- Sentiment analysis and custom reporting show how agents and teams trend over time. The reports are built on the same scorecards used for evaluation, which keeps coaching conversations tied to the criteria.
- Redaction
- The security page states that PII, PCI and PHI are redacted automatically. Data sits on Google Cloud Platform with AES-256 encryption at rest and in transit.
How Enthu.AI handles your data
The security page states SOC 2 Type II and GDPR, AES-256 encryption at rest and in transit, hosting on Google Cloud Platform and automatic redaction of PII, PCI and PHI. The privacy policy says calling data, meaning transcriptions and call analysis, is deleted about six months after a subscription is cancelled, while contact details are kept for marketing. Whether customer calls train AI models was not stated on the pages opened, and no hosting region was named. Ask for both answers in the contract.
Where Enthu.AI falls short in practice
- No visible price. The pricing page says plans are built around the business and prints no amounts, so a buyer cannot compare seat costs until after a demo.
- Long terms, email cancellation. Plans recur semi-annually or annually, and cancellation is by email to the account manager. A team that wants monthly flexibility has no stated option on the pages read.
- Unlisted phone systems. A VoIP platform that is not on the integrations page needs a custom integration on request, and the pages do not say what it costs or how long it takes.
Works with
Alternatives to Enthu.AI
Enthu.AI: common questions
Does Enthu.AI offer a free trial?
Yes. The pricing FAQ describes a free 14-day trial of the full plan with no credit card, and a 30-day proof of concept is available on request. After the trial, plans recur semi-annually or annually and are charged in US dollars through Stripe.
How much does Enthu.AI cost?
The pricing page prints no amounts. It says plans are built around business needs, and a quote follows a demo. Expect to compare it with seat-priced tools such as EvaluAgent only after you have talked to sales and know your volume and term.
What happens to my call data if I cancel Enthu.AI?
The privacy policy says calling data, including transcriptions and call analysis, is deleted about six months after cancellation. Contact details are kept for marketing. If six months is too long for your policy, negotiate a shorter deletion period before signing.
Which phone systems does Enthu.AI integrate with?
The integrations page lists Five9, Talkdesk, Genesys, Avaya, RingCentral and Dialpad, and the pricing FAQ says more than 30 integrations. A VoIP system not on that list needs a custom integration on request, and the pages give no price or lead time for it.
Is Enthu.AI SOC 2 compliant?
The security page states SOC 2 Type II and GDPR, with AES-256 encryption and Google Cloud hosting. It does not name a data region or say whether call data trains models. Ask for the report and a written statement on training.